Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersWe were quoted and paid for 3c/m but the shipment turned out to be 1.5c/m. We were told that we would receive a refund if the shipment was less than the 3c/m as originally quoted. Still waiting for any form of communication/refund, disappointing!
Poorly packed allowing damage to some items
Additional to the other suvey I completed earlier, there is on further addition to do with delivery. The guys were great but when you transfered our household goods to this address from Ilam Road twelve (12) something years ago, there were no breakages. Beside the Royal Albert Tea Pot being broken this time, a carton fell of the sack barrow, unfortunately it contained paintings and when opened, (luckily it was only one was broken), we had glass from here to breakfast.
While the Conroy removal team were pleasant, efficient, and flexible; I was very disappointed to find six items that were well packed, in different boxes, broken.
Some confusion between admin and delivery truck.... (truck arrived day early after I had confirmed drop-off dates). Fortunately able to leave early and drive (6hrs) to meet truck, but could have posed huge problem if didn't have that flexibility. In addition only 1 driver was there to shift gear on to property..... family and self helped move gear. (Driver - nice guy and personally professional which made situation easier to tolerate).
The whole on-line quote/trying to confirm delivery dates etc, not as smooth as could be. People I dealt with were helpful, but lines of communication between centres seemed disjointed.
The people all seemed very good. But, people got reassigned putting pressure on remaining team. Communication could be better. I am happy to discuss. Several items broken due to packing
Unfortunately my experience was not as I expected for a number of reasons. Having received a quote I decided to move with CONROYS as they seemed highly organised. The month before moving I paid my removal costs in full. I was then sent three online forms to complete which were not auto filled. The process was cumbersome and more complicated than it should have been. Having finally completed the forms the day to move arrived but the two guys were late. They were booked for 3pm and arrived at 4.45pm. They did not bring cardboard boxes to pack some smaller items, as quoted and paid for. I emailed Conroys for advice and phoned as well, but couldn't get hold of anybody until the following day.
While moving me out, one of the two guys was on his phone a lot. I walked outside to see how packing the truck was going and my furniture was all out in the middle of the road and spread about 10 metres behind the truck. The other removal guy was also distracted during the move and missed the back steps and twisted his ankle, which I applied ice to. I got up early the next day and bought my own cartons and bubble wrap etc. Thankfully the person who quoted the job collected the cartons the next day so it was completed eventually. I was disappointed though. I've moved households of furniture before: twice with NZ Van Lines, once with Allied Pickford, once with Efficient and once with Conroys. NZ Van Lines have been the best, hands down.
The removal men were always brilliant. Lional who delivered our belongings on his own with some really heavy items was very strong and an extremely pleasant man. A reading lamp on a stand was completely munted and a card table had a hole in it. I put these on the form. one box was broken at the bottom and a large carva bowl from Fiji had two legs smashed off .if a box is collapsing surely it should be retaped rather than moved from place to place eith stuff falling out. I couldnt put this on the form as I hadn't unpacked it. An Asian cupboard had a split in the nmiddle of one side probably from being hit by something. The lamp could have been broken down rather than transported as it was with no packing. the paintings that were packed were brilliant. We have used you many times and were disappointed this time. I repeat the packers and delivery men were wonderful. What happened when items were reloaded damage occurred.
Whilst the packing team that were sent to my house from the North Island were very pleasent and nice, it wasn't until after they had packed and gone that I found they had missed packing several cupboards and draws in the kitchen. Also during the packing process into the truck, I had to keep going back around and pointing out things they had forgotten to load. I almost feel like they were more interested in talking and having a smoko break, than ensuring they had everything. The truck driver was very nice and helpful though.Also when the goods were delivered, there wasn't clear information on the outside of the boxes to tell you what was in them, so everything just got put everywhere with no rhyme nor reason. My bedroom furniture ended up in 3 different rooms in the house it was delivered to. Also some of my furntuire was damaged as there was no packing put around my antique draw sets, and my new freezer has a large gark (dent) in the side of it, as with my fridge having lots of small dents in it. I have moved several times in the last few years, but this was the one I have had the most issues with.
I did however appreciate that Conroys were able to move me at very short notice which saved me a lot of stress.
One of the men that came and picked up my furniture was very rough and arrogant, when I pointed something out to him he just shrugged his shoulders and didnt care.
One of the glass doors on my unit was broken, my wooden dinning table is scratched as is my big wooden coffee table. The coffee table also has dents in it.
My exercise machine has a broken cover on the joint on the left hand side and it has had something very heavy sat on it, there are deep gouges on the front and back of it.
Apart from that the rest of the men that did the packing, removal and delivered it back were really pleasant.