Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersTruck arrived went up wrong driveway after giving Conroy a photo of which gate to take. Driver refused to drive up and had to be persuaded. Did a good job of packing but lots of F words going on. Price was very good. But for the above reasons you would have to have better communication.
I found the removers to be quite unfriendly at first. They were also rude to my flatmate who was trying to back out from his car space not long after they'd pulled up (which was also significantly later than the estimated time despite me confirming half an hour before that they would be there at the originally stated time. No apologies or explanations were given). By the end they seemed to warm up a bit and were more friendly, which was really nice. I do sometimes worry about the way they carry some larger items by themselves rather than doing it as a team. Mostly worried about if they might injure themselves but also nervous about damage to the furniture (though overall they did well).
I was very happy with how the ladies packed up our place on Thursday and initially was very happy with the movers on Friday. However I was notified by someone in your office at 1:43pm that one of the drivers had a medical appointment that they needed to attend. I was happy for the truck (which had been fully packed by this point) to leave and for another truck to attend to uplift the remainder of our goods which couldn't fit into the original truck. Two and a half hours and four phone calls later both trucks finally returned. The relocation between the two houses is only a five minute drive. In future, perhaps staff that have appointments during the day could remain onsite at your facility. And a huge improvement with your communication would be appreciated. Waiting at the new house and wondering where in Auckland my household items are is not helpful on moving day. And I shouldn't have had to make so many chase up calls to find out what was going on.
Collection in Germany was OK. The staff sent to complete the work were fast and polite.
Lynn Douglas was a star in terms of her management of communication - very professional and a good ambassador for your business.
Unfortunately let down by a bit of tardiness from the team responsible for the delivery in NZ even though they were advised by Lynn to make conatct with me promptly regarding the delivery.
Our storage & retrival experience was a bit of a mixed bag. The packaging was good, we were charged a lot less than we would normally have been, & the items were delivered when we said we would pick them up - which was much appreciated. However, locating the items in storage was difficult, and this delay meant we were close to calling the retrival off altogether.
Movers were lovely and super sweet!!! Just poor communication from the administravtive end. I haven't recevied a invoice regarding to overall costs. However I know I didn't enter my email correctly and fucked up the address. Movers were in constant communication with me and super lovely through this. Probably just a follow up call and email would of been good, regarding booking and invoice. I would use again though because was super easy and fairly stress free as I was in a different island at the time of the move. Don't take this super serious and to heart, I am not phased, just some people as psychos and don't want you guys to cop it incase this happens again.
Spoke to the office in Napier regarding a missing cushion from our lounge suite, told it wasn't found in the boxes that we unpacked and returned, accept my fault, but must have found the cushion when they break down the boxes, they told me they get lots of cutlery and teapot lids. Quite disappointed, quite an expensive couch. Kyle told me no sign of it, so have to accept that
Adequate job but certainly not exceptional - movers were not particularly curteous to neighbours and really just did the minimum required to get the job done
I’m disappointed with the time management of your workers. We were told the packers would arrived at 8am, so we’re ready and waiting for them. They didn’t arrive until after 9, after many calls from us to Conroy to find out what was happening.
On delivery, again they were running behind. We were told that they would be here at 9am, but your workers finally arrived at 10.15. I called the offices to find out what was happening and never heard anything back.
Things were packed well, if a little illogically (items from next to each other in the same room ended up in completely different boxes and labelled differently).
Was advised the move would take two hours; it took the best part of five. The guys who did the job were excellent, very thorough, and careful. Unfortunately, they ran out of labels so some of my possessions didn't feature on their inventory.
After removals took place, I had to follow up with Conroys to establish if my items had arrived safely in storage, what arrangements existed for accessing my items if necessary, and what I needed to do when I wanted my possessions to be delivered to their final destination.
Overall, disappointing service
I was disappointed that the quote was so far out and when re-evaluated on the truck at the pick up location, the meterage increased. My daughter and I had to take a photo and provide measurements before anyone would believe us we had half the amount estimated. There was one new heater lost and I still haven't heard back about it. Not good enough Conroys. We have had an association for years albeit through Best Removals in Dunedin years ago.
Two boxes clearly labelled FRAGILE had puncture holes in the boxes. Thankfully, I packed the boxes myself and the china and crystal inside was well protected.