Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe mover arrived 50 minutes late. At approximately 35 minutes late I phoned the contact who had called me to arrange the move time, as I had not received any courtsey call to advise they were running late. I didn't receieve any apology, I was only told yes that is the time we booked and he is 5 minutes away. One mover.packer arrived which of course made the process take a little longer, ideally two packer/movers would have been better, especially given how late they arrived.There was only a short turn around time for me to arrange this move, the quote was received Friday afternoon, move scheduled for the next Tuesday, and therefore trying to arrange full payment of the invoice in advance was difficult for a large organisation like ours with strict accounts payable processes and approvals, however we were able to make it happen.
Overall it was a little disappointing and ended up being a bit of a stressful process as I wasnt sure that our accounts team were able to work ouside of our approved processes to enable payment to be processed so quickly, leaving me thinking Conroy might cancel on us on the day the move was scheduled to take place.
Can't say I was impressed with the communication around pick up or delivery. I, as the paying customer, should have been informed that the pick up had been rescheduled to the next day, this was after I had already talked to the team that morning to arrange a pick up time.
Several days later I contacted the office to find out where my delivery was, and they referred m,e back to the T&C's that said they'd be in contact to let me know. My items ended up being delivered without any call to arrange a time/day of delivery. I was out at the time and luckily someone was home to accept this.
Also, on my insurance form I had to select a pick up and delivery date. How could I do this if it was up to you guys as to what days things would happen? Since I had selected the date requested as my pick up/delivery date, what would have happened if there was something damaged outside of that date? Raises some worrying questions.
My feedback is based on the experience I had with the Brisbane branch. Nothing but a hassle, rude and everything I requested seemed like the job was to hard to get done. Once my belongings arrived in New Zealand and my file was transferred to the Auckland branch the communication was so much easier. Excellent to deal with and happily changed my delivery address at the last minute. Everything arrived safely nothing was broken so the packing team and delivery team was amazing! (Except I am missing my king mattress to my main bed, but I am still dealing with that now) It's sad because the only let down was their Administration department.
There was a very good and prompt communication with your customer service (Sophie Richards) but unfortunately our advises and pictures we sent (steep and narrow driveway which requires a small truck) haven´t been passed to your workmen, who delivered our container. It was a pity for them, because they had to unload the first part in walking up this steep driveway and a pity for us, because the rest of the container had to be reloaded on the road into a smaller truck. This additional reloading was not neccessary. You should improve your internal communication.
I'm not sure if Id use you again, I'd get more quotes. I was disappointed with your proposed charge of over $700.00 to pick up a table from Tirau as the truck went through.. and I still am working on removing stickers off furniture!
Delivery people did not assemble the dismantled items although we were told to do so in the quotation. The service when it was picked up in Auckland was good but because of this, we were a bit unsatisfied.
My daughter used you before so she recommended you when I had a choice to go to a cheaper alternative. I was disappointed when I gave all the details of access but these were not read or ignored by the driver. The address given was Edward Street but access is in Victoria Street - they went to Edward Street and had to lug it around. At the second stop the address was given as Grant Road as you ask for the address but I clearly indicated access is via Little George Street. We had to wait a further 5 minutes for them to drive around when I am paying for their time it is expensive and annoying.
Actually, I'm terrified at what I'm going to find when I finally unpack all the boxes of antique English bone china, when I have my cabinetry ready for it. I was quoted 15 boxes (after sending photos of what needed to be packed), and in all seriousness, they should have used 15 boxes... (and they should have used bubble wrap, not just newsprint), they used seven and a half! If I have stuff that has survived at the bottom of the boxes I will be very surprised. We couldn't pick them up, (which was our original intent) to move them, and got Conroys back again... to move them 5 minutes away, along with some furniture. The personnel were friendly enough, but when a huge box has fragile written on it, and Mr Muscle loads one on top of the other to carry inside, it's heart in your mouth kind of stuff. One trip.... and thousands of dollars damage to prized possession. Luckily he didn't trip. Two people should have carried *one* box, not the other way around. In both cases I think the pricing was over-estimated, and thus way more expensive that the actual time on the job dictated, given this was a labour intensive situation. (Even allowing for travel time to the job). 5 hours (i.e. 2 people taking the time they took for both jobs), 8 boxes and wrapping paper, 3-4 pieces of furniture needed wrapping in the van... for $1,250.00 .
Like I say... I am expecting to have quite a bit of heart-break when I get to the bottom of the boxes in a few weeks' time. :-(
All dealings with the admin. were absolutely fine, even changing dates/time at the last minute due to my having to attend a funeral.
We where disappointed with the packers at shipping orgin,
In Dubai during packing we felt the team of packers where inexperinced and rushed. What we noticed when we unpacked in NZ was many boxes with only a few items eg: 4 teacups and lots of paper in a whole tea-chest type box. Also these packers used only a few wardrobe hanger boxes and the other hanging closet clothes where simply thrown into a box including hangers. The poorly packed items caused more volume and more shipping cost to us. They could have broken down some of the furniture eg; taken the legs from the dining table taking up less continaner space.
The delivery team in NZ where efficent, friendly and helpful - putting the boxes where we asked without fuss and making a stressful day easier.
Its a shame that the team in Dubai let down this move for us. We have learnt our lesson and feel strongly about letting people know to question the movers more througly for their move.
Several items were broken, including one box of china. Took over two weeks to arrive. Delays with trust making payment, which delayed pick up.
only comment was property was left a state inside and your team got a truck stuck in the drive way causing damgae