Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersSeveral items were broken, including one box of china. Took over two weeks to arrive. Delays with trust making payment, which delayed pick up.
My tv has no power, there for it has been damage.
hi There
We think you know how we feel about our experience so no need to say again. -the many emails and upset over costs is evident and the time delays that went on between conversations etcetcetc- what was said and written down didnt equal each other- next time we will email to record the verbal conversation- end of issue- we can't sort anything with staff that left your business-
one problem you all have is hiding behind a screeen and email and never actually call a customer to sort anything out
the best part of the experience was dealing with Carey at the start of the deal - shes now gone,- we enjoyed the packers assistance and input, the guys doing the moving and the guys that brought our gear back from storage- great service thanks- was a pleasure.
all other involvement over email - say no more-
we are unsure if we will use the service when we move out of the ares??????? Price will be a hige consideration as the quote tomove us is extremely high- other companies quotes to move us are a lot less-
and our answers above of "no" is because there is no unsure box to tick- we possibly will use the service to move but we are unsure at this point??? We Cannot tick "yes" in case we don't.
Many thanks
Regards
Julie and Peter
It was all very efficiently done and installed on time. Unfortunately one of my rose and heather bedside tables was badly broken. I called to provide feedback and a message was left with the sales person to call but no-one has been in touch. This aspect has been very,very disappointing
I would overall rate this as average. Sloane was an excellent packer and provided first class service, but it was unreasonable for him to do the whole job alone. HE still had hours of packing to do when the movers arrived, and they sat about for what seemed like hours while he packed.
There was very poor communication about when packers and unpackers would be arriving. I was not living on either site so I had to follow this up myself, I dont think I should have had to do this,
Nelson arrival of unpackers very delayed Apparently two unpackers in Nelson called in sick, i do understand this happens but the willing and late replacments received virtually no guidance from the conroys team. I understand the need for rules but there should be some give an take on site I felt the Nelson conroys team where excessively rule bound at the expense of service.
IF there was a serious overload problem at both wellington and nelson I would have appreciated a call and would have understood the circumstances. Instead i just had late arrivals, inexperienced unpackers and poor coordination processes between packing and uplifting.
Customer service was good, with well-managed initial communication during COVID. Packing was unsatisfactory: the contract specifically indicates that items will be covered in plastic. Almost everything was covered in plastic by us, except for one item (bed base and mattress). We were assured that this would be encased in plastic in Wellington. This was not done, with the result that the base and mattress arrived filthy and slightly torn. Another problem was that the delivery was meant to happen on Thursday 28 May. Someone forgot about this, so the goods only arrived on 29 May. Communication about this delay was appalling. Several calls we made were not returned, and people ducked for cover about the error. The team that unloaded the goods were excellent. The person we spoke to about the delay (Ciano) was excellent.
In Nelson, I got a call for more money, which was ludicrous, because I paid in full, in advance. It was "the system", and I received no apology, just a comment that it was "bizarre". Yes it was. Your system leaves a lot to be desired. Delivery was scheduled for 22 May, 2020. I waited all day, and no-one from Conroy's phoned or showed up. I rang about 4.45 and when I finally got through I was put on hold while I found my reference number, so had to call back. It was then disclosed that my delivery had not been loaded in Auckland. I got my delivery the following Thursday, 29 May 2020, and 2 items are missing, my Turkish carpet, and another mat.
The man packing in Wellington was a really nice and outgoing person. We remembered him from our previous relocation (he is Australian even if was working in Wellington).
The team in Australia from Aussie movers where really nice and efficient; they have been fast (they also were Australians). You got 3 starts instead than 0 only because of the great team.
It is you as Kiwi company non working well. You did not provide bubbles to pack my cristals and fragile porcellaines. You provided paper only to your team. You knew that I was not allowed to pack because of quarantine restrictions. You made an inspection on my household before making a quote, and you knew there were fragile items requiring bubbles. Obviously most of the fragile stuff got broken. You managed to ruin 4 different sets. It is not fault of the team because they would have used bubles if you had provided any. I will use you again only if I have to transport NOT fragile things and you are extremely cheaper than competitors . But I do not take the responsability of raccomending you to somebodyelse.
From my point of view, you decided to save money not providing bubbles even if you knew most of the fragile staff would have gotten brokeen.
Also, there is a small garden table wich is still missing. Can you tell me where is it?
Regards, Debora and Marco
I was really impressed with the price and all the people I dealt with, for this I have no real complaints or issues, I would definitely use you guys again and reccomend the company however was just slightly disappointed to see that some of my boxes labeled "fragile" were put at the bottom of the packing heap in the truck when the boys were unloading, I thought this was really careless. Our glass shelf from our beloved cabinet was also shattered in the process pf moving with you guys, I have not opened the wine boexes yet which I fear to have been placed at the bottom of the moving pile. I did not take out insurance with you guys because our move was small but out of interest how much would the insurance have cost me if I did? We were never offered an estimate for this and I am curious how much this would have cost me versus the price I will have to pay for a new glass shelf.
Thanks, Molly
Overall it was a good experience. However, I was delivered an item that was not in the list of furniture to be collected from storage. It was a large item and I don't have room to store it. The movers were told specifically to leave the wardrobe when loading the truck. It arrived in Wellington non the less. It doesn't fit in my house! also they forgot an item that was needed and listed.
Hi there, I have been thrilled with Conroys in terms of staying in touch, the transparency, the follow through, and the follow up. I just cannot fault you guys from the Australian connection through to New Zealand. And, I apppreciated how "in touch" your office was throughout the lockdown. Thank you.
However, I would like to mention that I unpacked some office furniture yesterday, and bearing in mind I didn't have masses of stuff like fine china or anything. But, several things were broken, wrecked or ruined. And, the packing was a little bit haphazard. As an example, my microwave was there...brillliant, but the glass plate inside (which I expected to be wrapped and inside it) was in an entirely another box, which I spent a couple of hours (and a lot of wrapping and unwrapping) hunting down. Some of the packers choices in that regard seemed a little illogical.
One of my filing desks - all the legs were bent, and all the drawers were out of line. It's all but totalled. My office chair won't elevate anymore...(and I love that chair...), several of my office folders were broken beyond useable. I'm pretty sure these damages won't come near an excess claim, and they aren't mind blowing, but it was a little disappointing from that respect. I know my package wasn't enormous...but you have asked for feedback, so I thought I'd drop you a line. Thank you.
We where disappointed with the packers at shipping orgin,
In Dubai during packing we felt the team of packers where inexperinced and rushed. What we noticed when we unpacked in NZ was many boxes with only a few items eg: 4 teacups and lots of paper in a whole tea-chest type box. Also these packers used only a few wardrobe hanger boxes and the other hanging closet clothes where simply thrown into a box including hangers. The poorly packed items caused more volume and more shipping cost to us. They could have broken down some of the furniture eg; taken the legs from the dining table taking up less continaner space.
The delivery team in NZ where efficent, friendly and helpful - putting the boxes where we asked without fuss and making a stressful day easier.
Its a shame that the team in Dubai let down this move for us. We have learnt our lesson and feel strongly about letting people know to question the movers more througly for their move.