Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersWe found your systems were very efficient when it came to charging and invoicing. However around the time of delivery the oppositie was true and we had people waiting around at home on days we were told the gear would come but it did not. When the gear came the truck could not get close to our house. No suprise. A neighbour with his small truck saved the day. To be honest the patchy communication when a family is juggling work and expecting a delivery is below the standard of what we expected. We paid a good price for a complete service and some areas were patchy. The driver on delivery was very good to work with.
Thank you to the Australian Packers and to Mark the Operations Manager ChCh for his efforts in getting our deliveries to Wanaka. A huge thank you also toe the two delivery men Robin and Hamish - our only disappointment was the delay from ChCh to Wanaka but Mark put that right in the end for us. I also had dealings with the ChCh Branch Manager who offered no solutions Mark was the person who made things happen and kept me informed - we would use Conroy again.
Still waiting on our tables we were told would be delivered on last Thursday, dining table and ping pong table
Overall the service was OK and the pople we dealt with friendly and helpful. However, the communications could have been better. I did the order online and put Monday for pickup in Wellington and Wednesday for delivery in Hastings. The pick was conformed but not the delivery. When I enquired the Wellington office said I would be contacted by Hawkes Bay office. I didn't hear anything so on Wednesday morning I rang Napier and they said yes it could be deliverd that day. About an hour later thet advised that Thursday was the delivery day for Hastings and it would be there the next day. We had arranged for someone to be at the Hastings house on Wednesdday so this was a bit inconvenient.
Kirsty our experience with Conroys wasn't so good this time
Ben was supplied with inadequate packing which resulted in breakages and damaged picture frames
Kirsty our experience with Conroys wasn't so good this time
Ben was supplied with inadequate packing which resulted in breakages and damaged picture frames
The only negative of this experience was the extremely slow removal of our belongings, which were all packed and stacked....and my husband helped carry to the truck. Obviously paid by the hour, rather than the job, the three packers took several breaks, including a very long lunch, and then parking up on the road for sometime at the end of the day before leaving. We have moved many times, and that was a new experience for me. They were lovely and friendly, just very slow moving!I
Team were nice and friendly. Packing and removal were easy and seamless. Online forms are great, because they make it easy to complete without having to locate a scanner/printer. A couple of items though got damaged due to the items being moved from truck to truck namely, our tv cabinet and a few house plants. Communication around removal and delivery was poor. I had to chase up with people to confirm pickup/delivery dates/times. This was disappointing given everything else was pretty good
I had very good communication with Conroy's arranging the move, very helpful and responsive. I was optimistic it would be a good move. However on the day I was disappointed with the quality of the packing. Some of it was very rough, e.g. many items were left unprotected including delicate stereo speakers and stands. Box packing was careless with odd things mixed together, e.g. glasses stacked inside each other with no paper, vacuum cleaner head and a mop were packed with clothes, no protection of the clothes. Ornaments and TV cabinet were damaged. Despite the good customer service, I couldn't recommend Conroy's packing service.
There should be a "maybe" option to the last two questions as I am not sure if I will use your company again. Excellent punctuality of packers and truck driver but not happy about the rough handling on delivery of my antique organ. I have no idea how it was treated in the truck but the packing men listened to my instructions. As I have had to put my property into storage it will be some time before I can get the organ assessed but I am expecting some damage to the 120 year old wooden rollers.
The number of packers for a large house was too few and the process took two days. The same for truck unload which became very rough and ready at the end of the day when everything was dumped in garage and breakages occurred.