Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe 2 ladies that packed my property did an amazing job, absoloutly no damage to anything.
The pick was Ok, the 2 guys mucked around a lot. Delivery was not so good, only 1 guy so i ended up doing a lot of it. After 2 hours Hayden was told there was a guy at AWF in New Plymouth who had been waiting for ages, to save having to secure the load in the rain I went and collected him.
Overall I'm happy with the care of my property, not so much the pickup and delivery. I should add the stacking in the truck was awesome.
My goods were over a week late from the delivery date agreed, my steam mop is missing, and some of my furniture is damaged.
I would recommend and use Conroys again with reservations. The service by the removal guys was excellent at both ends, very quick, safe, accomodating and friendly. However, was disappointed by the large increase in fees after adding items. I was initially quoted for 10 cubic metres and the addition of a washing machine, 3 boxes, a table and two bags increased by a third. But then still only got a quarter of a 40 cubic metre truck for removal space. In other words I paid close to $600 more for the same truck space and felt like i was penalised for my honesty (had i not informed conroys of the additions, I would have got the same space and saved myself a lot of money)
Communication with head office was a little delayed.
I gave a 3 because I don't know of any other business that gets to be paid in full up front to handle all my stuff with no responsibility for loss or damage. I asked to keep 10% back but was told no. Other than that, the guys who picked down an delivered were great. And the timing was perfect. I just can't believe your industry gets to work like that
I have no choice to use you as you have my stuff in storage but I wouldn't again. Part of our delivery instructions were for the bed to be reassembled and the crew said no they can't (no tools - but the bed doesn't need tools just connecting the ends and slats) and when I pointed out it was on the cover note which they had they said "that's just head office nothing to do with us".
alao very long time to wait for email communication.
A number of items got broken and damaged. Does not look like lots of care was given to my things. For exmaple my brand new expensisive Hi-Fi speaker has dents and deep scratches. A box that was labled Glasses (Fragile) has got a big hole on it and more. I am currenlty making a list of damaged and broken items with photos and would like to hear back in terms of how you handle such occurances.
Very professional company. It was easy to set up the job, quote was clear and terms transparent. This was a specialized piano move and the company advertised its expertise but sent an inexperienced team. Despite this the instrument was eventually transported safely after weather aborted the first attempt. Communications around all the changes were patchy and could be improved but the staff and moving team were all courteous and helpful throughout and I could get through to them when needed. Would use Conroy again!