Customer Reviews

Quote was competitive, Derek noted all of our specific requirements. The packing team led by Glen was awesome. The delivery team unfortunately consisted of only one Conroy employee, who was also awesome, however he only had one local worker to help him and although this person worked to the best of his ability, he did struggle at times. This made it a long day and a hard day for the one Conroy employee, who was fantastic and very patient, don't know what would have happened if we did not have friends available to help. It was a shame as we were told that there would "be a team" to deliver and set up. Hence  could only score a 3 star for overall performance. 

The guys that came to load the container were nice, but not very professional. The one guy was complaining about the time it was taking to load all our "shit".

Our dining table (very solid) and dresser were broken (they are fixable, but I shouldn't have to) as well as a number of other furniture items badly scuffed. I'm not sure if that's the state it arrived in or if that's the fault of the team unloading the container because I wasn't here to receive it. We're yet to finish unpacking and see if anything else has been needlessly damaged.

Although I'm glad that our stuff arrived early rather than late, I was told it was being delivered on Tuesday and planned accordingly. However, I received a call late on Friday that it was being delivered on Monday morning, and that they couldn't deliver it on Tuesday as originally stated. This meant I had to scramble to arrange someone to receive our container, as we were only due to arrive in Christchurch late on Monday.

Overall it was a pretty mediocre experience, bearing in mind I've moved more times than I can count, including internationally and never had things so badly damaged. It suggests a lack of care and respect for other people's hard earned things. It is just stuff, but it's disappointing when we take good care of it only for someone else to mistreat it.

The picking up and drop off of our househood items was great , but most  boxs packed where mislabled or incorrect . This was really dissapointing as we were putting most of these into storage until we found our home, we ere left with no choice but  to open all  boxs check  and relabel correctly. 

This  was done over several weekends, and should be adreeseed so that other customers dont have the same problem.

Regards 

Your communication was terrible and made a stressful time even more so, with having to chase for expected pick up times.  There was damage to the property during the first pick up (which was promptly fixed, but should never have happened in the first place), items werent wrapped as promised by team on the day (sofa cushions & beanbags not put  into plastic bags) and there was damage to the fridge which was not wrapped and which I've still not heard from anyone regarding a solution to.

Overall a mixed experience. I had ordered full packing and moving services from them. Customer service was very good. Quote was very reasonable and they were flexible with dates. Throughout the process, communication was generally excellent. 

Covid meant that there were massive delays and massive additional expenses that I, the customer, had to pay and accept without challenge. The delay meant that instead of 55-60 days, as originally estimated, it took 140 days. The delay was global and hard to avoid, I imagine.

Upon delivery, mostly everything was intact and as expected. However there was one glass tabletop that was smashed as it was not packaged correctly by the movers in Auckland. Additionally, when wrapping our furniture, they taped directly onto the items so we now have permanent adhesive marks on several pieces. I was diligent in taking a video of every single item that was to be packed just before the movers began working and, unfortunately, some items have disappeared. They were set to be packed, but never arrived. Customer service stopped communicating with me when I raised this issue and only offered that the missing items must still be at the old address. As we were moving overseas, the house was completely emptied and there is no chance they were left there after the movers were done. We did a walk through ourselves and confirmed with the movers that nothing was left behind.

Unfortunately because of the excess attached to the insurance policy, I was unable to actually recover any of these damages/losses. I really wanted to give these guys a glowing review, but alas it wasn't meant to be. Can't give full marks with damage and missing items.