Customer Reviews

Conroy's was great to move with. Everyone was friendly and helpful. On moving day everything went well but it was frustrating that we were left with two items that wouldn't fit on the truck. With the stress of moving, we then had the added stress of having to organise a trailer to get these items to our new house. We have never had this issue before and moved twice before with a moving company. 

The truck provided was too small and I had to hire a separate van at the last minute to move the overflow which held up the entire move and did become a logistical nightmare.  I can't fault the crew that moved me though, they were outstanding.  I had ordered my truck weeks ago so definitely wasn't a last minute thing.  I'd also like to commend the driver of the Conroys truck that moved in the purchasers of my property I sold.  When he turned up to move them in, he made no hesitation in helping us move out, he was amazing!  We worked it all out in the end but just a reccommendation re size of the truck, it's aboslutely imperative it's the right size.

First, I found the booking process to be excellent. Being able to handle everything online was a dream for me, as I much prefer online interactions over phone calls. The moving team was friendly and approachable, which I appreciated.

However, I was disappointed with the overall pace of the move. While I understand that moving into an apartment can pose some challenges, this was by far the slowest moving experience I’ve ever encountered.

Additionally, this is the first move I’ve had where so much glass was broken. While accidents happen, it added to my dissatisfaction with the service.

I was billed for 5.5 hours, which included the team’s lunch break. I don’t believe I should be charged for time when work wasn’t being carried out, especially since lunch breaks are not typically paid time.

Finally, the last item—a table—took nearly an hour to move into the apartment because the legs needed to be removed. I sent my husband to check on the delay and discovered the team was waiting for another truck to bring tools. It’s unacceptable for a moving company not to have basic tools on hand. As a result, I feel I was unfairly charged for that unnecessary waiting time.

While I have made payment, this experience was disappointing, and I will not use Conroy again or recommend your services.

There were only two people to load the truck so my friend was there for hours waiting for it to be done.

The inventory they made was useless as it didn't match up with the actual items listed. Not all the sheets were numbered so hard to work out sequence. Good job we made our own inventory as this is what we had to use on unload.

There were fragile items packed at the bottom of heavy items. It was a miracle more stuff wasn't broken including the treadmill console. A garden pot was smashed and a box of crockery - luckily not our mother's Noritake.

One of the unloaders was very rude and disrespectful to my partner.

We won't recommend this company again.

In general the storage of our household effects was managed well, in terms of uplift, communication, and then the return to our house. Unfortunately, there were a number of damaged items which we now need to claim insurance on, a process we are starting now. For example, some of our appliances were dented and the couch came back with spots and marks. In addition to this, Conroy place a small sticker on every item of furniture to help identify them as ours. This makes a lot of sense, but the type of sticker means it does not come off easily, leaving a lot of residue. We spent a few hours scrubbing off the sticker residue from all our wooden furniture.