Customer Reviews

Really sorry, but the overall experience was difficult, and then at the end we are having to make an insurance claim due to a few damaged items.

I have moved with Conroys at least 4 times now. And unfortunately this was the 2nd poor experience.

It started with the quoting process. Which honestly feels like a bit of a scam. On requesting an in home quote which is 'based on volume' I was quoted over $2800. I was told it would take a 'full day'. Yet if I was to book the hourly rate for the same service of a truck and 3 men a full day comes to more than a grand cheaper.  When I asked how this large financial difference was justified, the admin lady had no answer other than 'its based on volume'. This seems almost fradulent to have such a price difference. It makes me question as a company what your morals are and how many people that don't take their time to do their research are paying more than they should.

On moving day things started ok. 3 young men arrived. Unfortunately 1 was no actually a direct conroys employee and was therefore unsure what to do, where to be etc.The postive was the young man in charge, was very polite and you could see he was trying his best. They were very apologetic when the wheels started to fall off.The first few hours was hard steady work, we were so happy with how they were working we even went off for brunch. Around 12pm the wheels fell off. The team had run out of blankets. We offered to go and get them some more if they could tell us where to go. They didn't know.For the next two hours very little happened. They kept coming into the house looking at everything that was left and walking out again. This happened several times. Nothing was moved and looking at the furniture again and again certainly wasn't going to get it packed.

It is important to note, this was an extremely emotional move for me. I was leaving my mothers house who had died suddenly of cancer.less than two years prior. This drawn out process really made the day far more stressful and painful than it needed to be.

Around 2pm the Cavalary arrived. They walked in and said something along the lines of 'man you really got the crap crew today'. It was clear they were incredibly frustrated they'd had to come and bail their workmates out. They said it all could have fit easily and should be done by now.These two guys were great. They really swung into action as soon as they arrived and got everything loaded very promptly. We finally departed and reached the new house at 4pm.On arrival it was to be frank.... a cluster F*ck. 

There were SEVEN staff unloading the trucks. I had personally labelled each box in fluro post its with its location on where it should go to make the unpacking process much easier. These were all but ignored. There were so many people flying in and out of the house it was IMPOSSIBLE to direct them on where everything should go.Kitchen boxes in the garage, garage boxes in the office, it was a MESS.Whilst I can appreciate they'd lost 2 hours in the middle of the day not packing the truck and their workmates were bailing them out and trying to get it finished as quickly as possible, it just left our new house in a state of disaster.

We spent the next day just rearranging the boxes to where they needed to be. Things had been stacked into the garage with absolutey no thought whatsoever to the point that we had to empty it and put everything in again just to be able to move around.

Wether the team did not have enough experience, weren't stocked sufficently with blankets to do the job, the outcome remains the same. A very dissapointing experience with Conroys. As a full assesment had been done on the property they should have know excatly what they were walking into, how many blankets they would require and a fair idea of how they would stack the truck.

Whilst I certainly hope this is my last move until I am an old lady, based on this final experience, I could not reccomend or use Conroy services again. 

Arranged delivery of container from Conroy yard in Tauranga to 11 St Pats Grove, Taupo. These details were confirmed with Conroy's moving manager before delivery arranged for Tue 17 Aug 21 around 10.00. Rain was forecast and we were hoping for a prompt delivery before rain set in. My wife arrived early while I rested at my bach (51 Mere Rd). I got a surprise visit around 11.00 from driver. He had written instruction to deliver to 51 Mere Rd.

What a cock up!  - container turned up at 51 Mere Rd and should be 11 St Pats Grove

What is clear to me is that the confirmed instructions were not relayed to Operations. Ok, you are busy and the container was difficult to get to and the out come of these 3 factors  resulted in your customer was not satisfied with the receipt of container to the correct site around 12.00

The two chaps did a commendable job unloading and placing while it rained. Please note our thanks.

Up until 17 Aug we cannot fault Conroys

We simply dare not recommend to anyone. You guys didn't even contact us with an apology after the event. The two unloaders probably didn't mention this balls up for fear of losing their jobs

Parts of the service were amazing, while other parts left much to be desired.

The Australian team were amazing to work with.  They were friendly and very efficient in packing up our home.

I was incredibly disappointed with the unpacking of our home, with many items broken and damaged.  Our clothing was damp and some mould was present on some items, which needed to be thrown out. Many items needed to be unpacked by us, due to the team having little knowledge of how to reassemble our beds.  We found that our bed was not assembled correctly and found that 5 medium screws and one large screw were not placed within the bed frame which could have had major consequences to us if we had not found it before sleeping in our bed.  There were breaks in corners and tears in  fabrics which we are at a loss to understand how this could have happened, especially because they had been so magnificently packed by the team leaving Australia.

There was a communication issue from Australia, when we were told that our items had cleared customes, and this was only 6 days after packing.  This was sent in an email, rather than verbal communications.  As we were still in Australia at this time, we were of the belief that our items has already made it to New Zealand and caused us great distress.  We found that the lack of information being passed to us was poor as we needed to plan for relocation to a new address and were not given enough information regarding time frames.

We would also like to mention that we were impressed with the speed of delivery as the initial quote for time frames was significantly longer than thought.  The Australian team were a pleasure to work with, and the packer in Australia did an amazing job and was a real pleasure to work with.

The move went smoothly, however I have requested  to get the used boxes collected, as per Conroy contract, and get new excuses as to why they cannot be collected. I cut short a trip to be home for Thursday pickup, which after I called to know when, was told Friday. Now have been told next Tuesday after I enquired as to what time today (Friday)

This followup service really leaves a negative experience to something that could have been easily sorted with communication and service