Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe Initial standard of met Kat, set a high standard, however come move day, it was less than extremely poor (for which I complained, sent photos and todate no acknowledgement from management), painfully slow ( 1 guy) , full of excuses, no apologises, then had to turn up next day.
While no one was rude and the one guy doing the work was very friendly, the whole experience of packing up in a truck would have been better and more effeiciently and quickly achieved using friends and truck. For the cost, absolute rip off. Total waste of $6k.
It was ti be stored at palmerston nirth, but it wasnt. It was left in Wellington, then driven to napier on a Saturday to be returned down to Dannevirke on a Monday. Why was it not at oalmerston north as per advise. Or why wasnt i advised it was to remain in Wellington?
The delivery, by the Napier team, went well. Super nice guys and all of them worked well. They even turned up when they said they would, and were professional. So please pass on my thanks, they were the reason you didnt get 1 star.
Everything with my move was just great until the delivery truck took out my neighbour's letterbox. Despite the driver stopping and inspecting the damage, I've made multiple calls, filled out a claim form; here we are four days later and I've heard nothing and the letterbox is still in pieces waiting to be replaced. A letterbox is essential and this needed to be dealt with as a matter of urgency and with a huge apology to my neighbour. Apart from this incident, my move went very smoothly and I would have had high praise indeed. Sadly, one stupid act, and a lack of care in putting it right, has soured this experience. You still have a chance to come through and replace that letterbox today to redeem yourselves!!
Positive points:
- Thorough quoting and estimation of items/capacity. Frank was really pleasant to deal with.
- Really appreicated the flexibility in dates and able to change as our circumstances did. Quick refund on the storage which was no longer required.
- The packing and moving team were a super great bunch of people, extremely friendly and positive throughout.
Things to improve:
- On pickup, there was a deep scrape put into the wall down the stairs which we'll need to repair.
- Over abundance of packing material. Very small kitchen items (even some unbreakable) were wrapped individually in paper. It took much much longer to unpack and unwrap everything and we have a huge amount of packing material to dispose of. Also inefficient of actual packing, boxes could have been filled more in items and less packing paper.
- Few damages to items, we'll need to replace a desk which had a large dent. Plus scrapes/dents to 2x tables and outdoor chairs.
The crew particularly the ones who did the packing and lifting were quick and efficient. Unfortunately when our stuff was delivered the next day there were only two crew members who arrived and worked for about an hour or so in short it started slow. When the rest of the crew came, work started to pick up but they run out of time as they needed to go back to Tauranga and we had to assemble half of the beds and crew members didnt know which slat is for which bed, not all boxes were taken to the correct rooms, plastic covers, and rugs, boxes were left behind. And this is already with the help of family members who came to assist us. Would have been much better if crew arrived earlier with at least 4 people to enable them to finish on time.
Overall communication was easy and quick. Delivery was messy, though. Not arrived at the expected time, unable to find the tallest building in town and some of our stuff arrived broken. No one called or emailed to ask how it went, by the way.
It was very difficult to arrange the initial quote and get through to customer service. When I rang back to confirm the quote I was told my account had been deleted. The movers came hours after they had initially said they would be arriving and were rude and unprofessional over the phone. My flatmate had to cancel her plans because they were late, and there was no recognition or apology for this. I also didn't receive a confirmation email until I emailed the company once again.
Customer Service has been good. So was the ongoing communications. However, we have a few items from our food containers missing and more importantly, goods damaged. I have sent an email to Susan West in NZ and Salih Yalmin in Australia to take this up for a claim.
Loading and unloading were good. The guys at both ends did a great job.
Th communication could improve though. Didnt get a time for pickup until 2om the day before, and i finally got a response to my email at 3.30pm the day before scheduled delivery saying unfortunately they couldnt deliver and they would let me know another day that suited them. I was highly pissed off at this stage and called operations in Wellington who said we were scheduled in for delivery the next morning. It was like the admin team was looking at a different job completely!
When you packed our house there were 5 people, unpacking only 3, my friend and I ended up helping unload the truck as the 3 would have been there till 8pm that night!.
The truck driver had to leave early because of daily driving hour's limit leaving only 2 staff to complete.
Alot of the boxes were put in the wrong location leaving me to take another day to move them to correct location. ( loosing $300 in wages)
Spook to a staff member in Christchurch about this matter but didnt really seem to care, i beleave the copmany should be reinburing us some cost as we Paid around $10,000 for this service.
Poor communication Re arrival time for pick up. I would have thought most people would like confirmation early than 12 hours from pick up. Also paintings were not bubble wrapped as agreed with sales person. Slight damage to some frames.
When I was quoted for the job, I was told that it allowed for labour for four persons at each end due to my 212kg spa pool move. There were only two at pickup. They said that others were coming but the never turned up. The two of them moved the 212kg spa with strips around their necks and back. It was veyr stressfull watching them take it up the ramp on its side, with all the weight down on the lower person. Highly dangerous for them and the spa.
Delivery - the delivery was planned for MOnday 11 October. I p[honed to check that this was the case as I had pelple arranged to help me on the day wiht unpacking etc. I got hold of MArk who knew nothign about the 11 Oct date. He was very helpful, and managed to arrange it for the Tuesday. I discussed the delivery with Mark in CHCH, and he said there would definitely need to be four peple for Health and saftey reasons for the delivery and manouevring of the spa. Two people were there for delivery - one was a complete newbie. A young skinny lad. The spa move from the truck to my garden was stressful to watch, and then, as they turned it on the trolley in my garden it almost fell off. (it was up on its side at this stage) My neighbour and myself has to assist to get it safely off the trolley without damage. The main guy at this end was very good and experienced, and helpful, but this was not a safe operation. He advised that another person was supposed to have been there but they never turned up. I would like to discuss this further with you as the resourcing of this pick upand delivery was not safe, or satisfactory, even though I had paid for additional resoruce to assist. Many thanks Katherine
Easy pleasant communication when booking.Let down by lack of communication by the dispatch person,who did not telephone me as requeated,did not telephone the person from whom the load was to be collected after initial advice it would be between 12-30 to 1.She had to make contact again as did I.The dspatch person dismissive and unhelpful.Second person was very good and rang back.
The driver was very personable and we were very happy with the delivery..Not the lack of communication on the day.More staff if dispatch person too busy or not organised enough.A call or email the day before would help as most people try to organise their day around a given time.