Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe pick up guys were very efficient, admin great, however at the other end the delivery guys were slow and clumsy with my Dads items eg; broken glass in a picture frame and large scratches on the coffee table. Not impressed.
Bringing my boxes from North to South Island, then storing them, went smoothly. But once I gave my notice, one month out, to have my boxes delivered the communcation broke down. I had staff saying they'd contact me in two weeks, but didn't. I couldn't get a move in time until after 3pm the day before which made working and getting organised very difficult.
We were promised a roll of tissue paper to wrap our ornaments etc up which did swing me to Conroys. But alas didn't arrive so we spent approx $40.00 on bubble wrap which your representive said was not as good wrapping paper. If a truck is going to be late customer should be rung.
The only reason I gave a 3 star instead of 5, was because of our actual issues on moving day.
Our team of packers were absolutely fantastic. Scott, Steve and Kate are amazing. I had 2 small pieces of glassware broken, but that will not be because if them. That will be because of the carelessness of some if the guys on moving day.
Our actual moving day of the 22nd of October gave us many extra people to move which was great, however they were incredibly rough with our gear.
I was also asked to be at our destination at 9am - which I was - only to find out that the first truck had gone back to our old address to fill up more, so I was left waiting for nearly 4 hours for them. I understand the drivers have to have breaks, but when I was told it had left at 10.30am, I didn't expect it to take 2 hours to do a 30min drive.
Boxes were dropped, placed in the wrong rooms, and i have some items missing (I'm sure they've probably been packed last minute into the wrong boxes).
Finally (and I'm sorry because I hate giving not so good reviews) - if your guys are asked to be gentle with stuff, it's a really good idea that they are. The moved my work gear and we're told to be exceptionally careful with it, as it is so expensive. One of the guys nearly dropped and broke a $2000 item. I had to growl at him to be careful, of which when it was put inside, he pretty much dropped it on the floor! Thankfully it wasn't broken.
If someone can ask Scott which box the big red round salt lamp was put in, that would be brilliant. I've been through all of the master bedroom boxes and I can't find it. I also can't find our prescription medication.
I had a really good customer service experience from your team. But, I had to keep asking for asistance for each things that have been agreed upon quote acceptance. Just to move in to the new house, I had to even assemble some furnitures to make a start. I still have other concerns that I haven't raised yet like broken items and several callbacks I had to do to get the job done. Overall the service was helpful
I chose Conroy movers because I thought they were professional enough to get me through the border restrictions without issue. Unfortunately that was not the case on the day. Although being the first job of the day from Auckland moving to Te Kauwhata, the truck did not arrive in Te Kauwhata until 6:00 p.m. due to being turned back at the border and one needing a covid test. As it was so late the guys seemed exhausted and they had another job to go to after me. As a result I didn't get as much help with placement of the boxes that I expected and removal of all the plastic coverings from all the large items although they definitely helped with some. Two boxes of my china and glasses had breakages ad the boxes were at the bottom of a stack of others despite being labelled fragile.
However, the day did start well and the team were friendly. The wrapping they did of big items was well done. So this might have just been my bad luck on the day. I really felt for them. I also did not get confirmation of the timing of the move until Friday which made for on arrangements for cleaning the property on Monday my move day difficult.
Again aside from that the quote process was really good and staff in this interaction were friendly and helpful.
Hi
Our furniture was collected in Christchurch on the Monday and we were told it would be delivered on Wednesday to our holiday home. We travelled up so that we would be there when it arrived . When I rang to see why it had not arrived i was put rough to the Nelson office who said they knew nothing about it. I contacted the Christchurch office who said it had not left but the Nelson office would be arranging for it to be delivered on Thursday or Friday On Friday morning the Nelson office rang to say they were delivering it on Monday. Unfortunately we could not take any more time away for work so had to organise for a neighbour to open up the house for the furniture. Hopefully it is all there but we will not be going up again for at least a week so that we can check.
The pick up in Christchurch was fine
Regards Jane
Hi there, just a couple of things for you to consider
We aranged for a 1000am collection from my home via your ops centre the day prior. However, the truck arrived at 0900, and asked where I was ? A missconnect there. Understandable, but nevertheless, i then had to travel to the home to open up for the uplift as I was across town.
The uplift went well, everything was in the garage , all boxed by me, and easliy loaded onto the truck by the guys. Only 7 items upstairs to bring down.
all done in just over two hours.
I had aksed for the drop off to be an afternoon delivery, as the property was unable to settle until 2.00pm. However, the truck arrived at 11.00am so I hastily arranged with the vendor for the contents to be put into the garage. This meant that I had to then move everything myself into the home. The unpack took less than 2 hours as there was little to do other than store everything in the garage. I understood that I was paying for the service to be unloaded, and major items delivered to the rooms ( beds fridges etc ) however this wasnt the case. The guys were fine, and helpful, with little damage. The new fridge was dented in the move, and a couple of other minor dents here and there, but otherwise all fine. Some light coulured furniture squabs werent wrapped, and these were discoloured in the move.
The shift itself was fine, but i think i did pay for the drop off as per a normal drop off, but I had to undertake this myself, on my own due covid restrctions, so just wonder if you could consider the fee paid vs the bulk garage drop off.
If the delivery could have taken place in the afternoon, that would have been a great outcome, but at 10.00pm that night, i was still bringing in bedding for the evening.
Many thanks,
Neil
I was disappointed that Conroys confirmed our shipment arrival date, but when we followed up we were told that there were farry issues and our shipment had not left Wellington. I understand the ferry issues were beyond Conroys control, but I would expet that Conroys would be able to tell me that the shipment was not going to arrive as planned.
When the shipment did arrive the staff were professional, efficient and friendly.
No response after receiving first quote. After that prompt replies once calling the local branch and subsequently very goid and prompt replies Vanessa Smith.
The Collection Team left an item behind (large drawer unit in my office) that I actually specifically mentioned three times to them and I had shown the person who came to quote. I then had to arrange my dad to collect because I had to hand keys back to landlord. When out of lockdown he'll now have to drive it down himself. On delivery I was told a full length mirror was smashed - not end of world given it cost $20 but still a mirror I'll need to replace. However worse was the damage to the concrete table. I didn't notice till yesterday that a piece about the size of a fist was dangling from the corner and at touch fell off. This damage was not there prior to collection and the table is effectively ruined. Not sure if this occurred on collection or transport or delivery. The delivery drivers were however polite.
I was mostly happy with how the moving process went. Quick and efficient email communication prior to uplift of furniture. However, on the day of uplift plastic mattress bags for the beds were not used as previously stated on the quote form. This was disappointing as it was pouring with rain so they would have got wet and our fabric mattress protector on our queen mattress got marked. At delivery at our new house I bought the issue up of no plastic mattress covers used and the answer was they had come from a job in Taupo previously and weren't prepared for our Whanganui job as were unaware it was happening. We would have appreciated communication about this on the day of uplift. Overall items arrived safely and all in one piece, thank you.