Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe team at Napier, excellent service. Unfortunately there was an issue with the pick-up. I was advised, and confirmed, the day before pick-up, that pick-up from the Ferrymead storage locker would be between 9 and 10. At 10.30 on the day of pick-up I phoned to find out where the truck was. Only to be advised by the dispatcher that the truck was doing the pick-ups in a different order, and wouldn't turn up till the afternoon. I advised the dispatcher that was unacceptable, as I was not available in the afternoon, and was blaming the truck crew for the error. Then when the truck and crew turned up at midday, they blamed the dispatcher! Poor communication, and poor or no checking of schedule.
The packers were friendly and efficient, although I seem to be missing a bottle of Hugo Boss after shave, and some packets of coffee. The people who packed the truck were also friendly and efficient. I had advised that the delivery had two drop off locations being a storage locker and an apartment, and that the apartment was up four flights of stairs. The price was incresed to reflect the stairs, but when the delivery came the movers seemed not to know about the stairs and spent a long time complaining about this. I ended up carrying most of the boxes up myself while they stood complaining and making phone calls to complain. I was upset at their attitiude as I was upfront and honest about the stairs.
Nice quick delivery - quicker than expected
Unfortunately the fridge no longer works, so not sure how that was handled in the move, it also arrived with a foot off :(
Items were all packaged safely and unloaded efficiently at my new home. However, delivery was not made within ten working days as advertised, and I was not contacted or kept informed of any delays. It took nearly a month for my items to be delivered. Pick up was also difficult, with the van not arriving at the time I had been told to expect it, and I waited at home a whole day for it to arrive.
The reasons I have put no on two of the questions is there was damage to 3 of our items and also was not able to fit all our furniture into the truck and we needed to use a trailer as well there was no household items such as kitchen boxes etc and no personal items to go on the truck, therefore was disappointed that we had to make the additional trip usng a trailer which Cliff loaded and unloaded himself. We don't think that yhe truck was big enough in the first place. The guys were very pleasant and obliging to deal with and have no complaints there.
Phoned multiple times to speak with someone only to leave a message which took days to be returned. Removal staff were great. I felt safe with them. A bit of minor damage to belongings, walls and driveway surface at delivery end. Not unexpected given the difficulty of access.
Really competitive price, but the guys were very late (2.5 hours) and unapologetic on moving day which caused me a massive amount of stress. As a consequence i had to leave to catch the ferry across the strait before they had completed the load.Two large & expensive potted plants and an empty gas bottle have gone missing, or were missed when loading.
Conversely the guys here in Nelson who delivered were really great, efficient and actually early!
All in all a satisfactory experience but could do better at the Wellington end.
Communication was not great. Responsiveness to emails slow, better to use phone.
On the day I was finally told of the time I could expect the truck.( I had emailed enquiring but had no response, so phoned them). It was 2 hours late, arriving after 5 o'clock. The loading was speedy, no covers put on the couch etc. No labels to identify my load. I'm hoping it all arrives safely the other end. I have used this firm before and had such good service, I used them again, but service not as good by a mile.
The guys doing the move were lovely.
Getting a quote took 6 days and 3 people but once we got past that, the movers were courteous and took good care of my gear. I'll be getting you back for a house shift in a few months. Special mention goes to Olive R. She was patient and made it happen for me finally.
We were really happy with the uplift in Alice Springs and the delivery in Rangiora. Unfortunately, the communication between these two points was not very informative and didn't really provide us much indication of what was going on
Lack of communication on two separate occasions to advise me my container had arrived at ChCh depot; and again when items were redirected & offloaded at another storage facility.