Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersI did respond to this yesterday but thought I had to let you know the following. I have the piano tuner here today and the pedals on both pianos that were moved, were incorrectly rerassembled. Not good enough really and obviously more care needed to be taken. Di Jeromson
Personnel I dealt with were always very pleasant but my biggest gripe is with inability to provide a definite date for delivery. My confirmed invoice said that intra-island delivery would endeavour to be within 5-10 working days.but it was nothing like that. Don't ever give customers inaccurate details.
Admin process - there seemed to be a bit of confusion with days and things on this.
Removal team was amazing
Friendly, but not careful.
The review points look harsh but we would be likely to try someone else to see if the service was better. Quoting was great, prompt and receptive. Packup started late for a large job, the staff were friendly and agreeable but packed really odd things together and the labelling was inadequate. A lot was not even labelled by room, and old labels were not deleted. It took 36 hours to find our cutlery for instance. There were four staff packing the truck but only two sent to unpack so we ended up doing a lot of carting into the house ourselves. Our TV was shattered and we had some damage to a coffe table and speaker cover. These are things that happen but the TV was inadequately wrapped just with one layer white plastic bubble wrap and either had a metal desk fall on it or it fell down on to the metal desk.
Late starting, they weren't as quick as other times we have used Conroys. Had a couple of breakages and a drawer was damaged and a couple of marks were made on the walls at the new house. They had to move everything in two trips (truck wasn't big enough) so didn't finish until 6.45pm. The lads themselves were really nice just slower than we anticipated.
This is the 4th time I have used Conroy Removals, I found the communication not as good and there were a number of broken items when unpacked.
Really nice guys doing the uplift and delivery and the cheapest company I found to transport a chest of draws, but communication about uplift/delivery not so good and the draws were scratched on the top surface during the process.
This move has not gone smoothly . The Packers arrived on the 11th and were exceedingly slow . The next day the guys didn’t get to my place till 12 30 but worked hard and got the container full I had difficulty getting any update on the movement of my furniture. Due to arrive in Wanaka on 20/21st. Finally arrived on the 27th. The guys who unpacked were great but we discovered 5 large items missing. Washing machine and urn since located in Chch. My near new blue Norco bike with basket, blue Hoover vacuum cleaner and a very precious runner rug are still unaccounted for. I understand these are difficult times with COVID and staff problems but communication would have helped.
The removal guys worked like Trojans. They had a difficult task as there was a lot of stuff to be moved, including some very heavy furniture. They went over and beyond the call of duty. So, no complaints there. The big short coming was the labelling of the boxes, which was very inconsistent and made little sense to me. A communication from the packers with regard to their labelling would have been very helpful. An example of inconsistency was the power drill with its attachment, which had been put together for the packers. We have found the drill, but as yet have to find the drill bits! There are numerous examples like that, e.g. a double bed, which we were unable to put together because the dowels and screws were not with the bed. Eventually they were found 2 days later after we had been to Mitre10 to see if we could find an alternative, which we did. It may be good to instruct your packers a bit better about consistency and proper labelling as well as informing your customer what the labelling means. Boxes were named "room 1" - I didn't know what room 1 was.