Customer Reviews

Packers were very good, helpful and friendly. Delivery was ok but I thought valet packing meant unpacking and putting into cupboards or drawers but apparently it means unpacking onto a flat surface only. I am elderly and not in good health and didn't realize this so found it hard and tiring to put everything away in cupboards and drawers, especially in kitchen and with ornanments putting into display cabinets. This was not made clear to me when booking.  Also unfortunately one piece of china that was sentimental to me as a wedding present from my grandparents was broken and it's a discontinued line so will be hard or impossible to replace.

Overall a good service. Arrived with everything except one item arriving safely from long journey around North Island.

Every person I talked with from Conroy was lovely and easy to work with. However, it felt impossible to get information through to the people who needed to receive vital info. My moving enquiry was initially forgotten about, and I later had to repeatedly contact the team to get any information about when the furniture would be dropped off, by which point I already had responsibilities that conflicted with the drop off time.

I did my best to communicate that access to the drop off location would be very awkward, but when the movers showed up it was clear this information hadn't gotten through to them at all. All in all, the moving process was more fraught and stressful than it needed to be, and I'd hesitate to recommend Conroy to anyone who is busy trying to manage work/other inflexible responsibilities alongside moving. 

A lot of marks on walls during removal and scratches on a wall heater. Dirty hand marks on soft furnishings on delivery. Surely there is some method to deal with dirty hands.

Poor communication on the time our items would be collected and time they would be at our property. No prior communication that they were actually arriving a day early. We were in an important meeting when we got a call asking where we were as they were waiting at our place. They were a day early. No phone call before, no email. I mean they had plenty of hours travelling from the middle of the North Island to the South Island to give us a bit of notice. We were embarrassed that we had to leave our meeting to go home.

The young guys offloading our items did a good enough job but they should have been supervised by a more experienced employee as they were a bit rough and didn't take as much care with some box lifting and placement. They also walked gravel stones with tar in on their work boots. There's no gravel at our place.

There was no checking we were happy or a list or inventory shown either at the start or end of what they had delivered. We just had to assume they had delivered all the boxes they had numbered at the point of origin.

Overall we got what we paid for, which was a more competitive price compared with other companies. We will possibly use a different company when we move again in the future.

Overall good but had a few issues. Initially they forgot our booking to collect. When I phoned to ask (1 hour post the time booked) they could not find a record of booking. Then they found it and sent someone out quickly to collect. Howver this meant the furniture was not put into a container, instead it was loaded into a truck and therefore had to be moved again to a container later on. This involved double handling of our furniture and we now have dents/marks on a few pieces.

I'll be talking to the local branch about insurance on these peices.