Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others3 stars
The organisation of the move, and getting the timeline sorted was good. However there were a number of items damaged, broken, or scratched that suggested some lack of care in loading and/or moving the goods. Given the pressure of time and a large move, it was inevitable for some damage, but with a little more care and attention damage to tools and appliances should have been avoided. A number of boxes were split and had been dropped. Fortunately the packing inside the boxes had largely avoided greater damage to fragile items.
This is the third move we have done with Conroys, and although the largest it had more damage than seen in previous moves.
There were only two people to load the truck so my friend was there for hours waiting for it to be done.
The inventory they made was useless as it didn't match up with the actual items listed. Not all the sheets were numbered so hard to work out sequence. Good job we made our own inventory as this is what we had to use on unload.
There were fragile items packed at the bottom of heavy items. It was a miracle more stuff wasn't broken including the treadmill console. A garden pot was smashed and a box of crockery - luckily not our mother's Noritake.
One of the unloaders was very rude and disrespectful to my partner.
We won't recommend this company again.
In general the storage of our household effects was managed well, in terms of uplift, communication, and then the return to our house. Unfortunately, there were a number of damaged items which we now need to claim insurance on, a process we are starting now. For example, some of our appliances were dented and the couch came back with spots and marks. In addition to this, Conroy place a small sticker on every item of furniture to help identify them as ours. This makes a lot of sense, but the type of sticker means it does not come off easily, leaving a lot of residue. We spent a few hours scrubbing off the sticker residue from all our wooden furniture.
Overall I loved the service, however, it was frustrating getting told someone from the pick up team will be in contact and they don't - Rachel was awesome in sorting things out. I was gutted to see a box clearly labeled as fragile on the bottom of heaps of other things in a container, however it may be been mostly protected by other items as only 1 item was broken :( Even though I was asked to check things were in the correct room, it is very difficult to check a pile of 5 or 6 boxes and then to discover a number were in the incorrect room :(
Would be 5 stars to be honest but ist a shame the team did not cover the bedding and couch (or anthing), our couch and 3x matresses were not covered with plastic bags as promised and quoted.
Now we have one ruined matress with dampness and grease/ black marks all over it, and 3x matress protectors damaged and will have to be thrown away as they were covered in black grease etc. Couch has marks on it as well.
friendly and polite
Truck was too full and the items that were damaged are likely due to being forced to fit the space. The moving staff were very friendly and polite however the damage is to some precious items.
Great service however did get one rude person In Australia customer service that wasn't helpful and rude. Other than that happy and nothing broken
Its blasphemy to send crew to a moving job without drills and impact drivers (power tools). Also, there are several marks on the walls and ceiling from careless moving of goods.
I was not happy on the way the workers took my beds to the truck they did not use the access they passed it over the first floor rail to another person who was standing in the garden below.
Delivery was good but on my arrival my packaging had rips and holes.
First, I found the booking process to be excellent. Being able to handle everything online was a dream for me, as I much prefer online interactions over phone calls. The moving team was friendly and approachable, which I appreciated.
However, I was disappointed with the overall pace of the move. While I understand that moving into an apartment can pose some challenges, this was by far the slowest moving experience I’ve ever encountered.
Additionally, this is the first move I’ve had where so much glass was broken. While accidents happen, it added to my dissatisfaction with the service.
I was billed for 5.5 hours, which included the team’s lunch break. I don’t believe I should be charged for time when work wasn’t being carried out, especially since lunch breaks are not typically paid time.
Finally, the last item—a table—took nearly an hour to move into the apartment because the legs needed to be removed. I sent my husband to check on the delay and discovered the team was waiting for another truck to bring tools. It’s unacceptable for a moving company not to have basic tools on hand. As a result, I feel I was unfairly charged for that unnecessary waiting time.
While I have made payment, this experience was disappointing, and I will not use Conroy again or recommend your services.