Customer Reviews

The guys on the day were very polite & efficient, but they used the same outdoor trolleys, indoors which put muddy track marks on the freshly cleaned carpet.  After they left we also discovered the 3 mattresses, a bed base & 2x cow hide rugs were very wet & our custom upholstered bed base had a rub/tear from the strapping. I gave that feedback to the person who did a follow up call & received an email a couple days later to say our insurance type didnt cover it. We are dissappointed in how you have handled this, we didn't raise it as an insurance issue, we thought you would care that not only did you deliver 3x wet bed, but you didn't tell us so we only discovered them when we went to make the beds a few hours later. We had also been assured when we got the quote that you would wrap the furniture in blankets for the move, but this didn't happen & lead to the bed base being rubbed down through the fabric.  We fail to see how this is an insurance issue, rather than a service issue. And at no point has anyone acknowledged that it's a shame that things got wet & damaged. 

Initially Conroys were great. The quote was quick. The team that came to pack were friendly and effecient but did not have enough labels so many boxes were unlabelled which left us a bit nervous. It took some follow up to get our inventory list. The wait to have our things transported was quite long but not Conroys fault at all. I felt I had to follow up a lot on both the NZ and Australia end. We had a few items broken, which happens but the issue I have is the the additional expenses to move my car over which were not communicated and the biggest issue, a scratch on the back of my new car that Conroys is denying happened whilst it was in their possession. 

Our move was made complicated and slower because Conroys were clearly unfamiliar with the street we were moving to which is narrow and steep. The driver of the moving truck was initially unsure if he could get into the street and then had to park on the road blocking access for others. We assisted the Conroys team to move items up the steep driveway into the house. While the guys on the day were positive, worked hard and adapted, this would have been avoided by Conroys checking the street (which is a hill address) beforehand if they were not already familiar. A smaller truck could have parked up the driveway and made the move quicker and much less of a physical demand on us. 

The service was great until the last day. I did not get a call to inform me of the delivery to the storage unit where it was dropped in a general unsecure zone. The response to my query was that attempts to contact me by phone to an incorrect number were unsuccesful.  I don't understand why they only used one method of contact when email was available. I had to lift heavy parcels when I had paid for this service. 

Missing a couple of boxes of items and need to find them asap