Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersWhen booking with your firm, we were told our belongings would be delivered in 7-10 days and it ended up over 15 days, when we phoned the North Island branch to find out where our things were the response was, "we will send an email and someone will phone you today" 3 x this occured with no call back, eventually I called the South Island office and they were brilliant, full of info and a delivery date and contact and the communication was fantastic, so my recommendation would be if you are moving around the South Island these peeps are great and the communication is brilliant but from Island to Island I would not use this company again as 90% of the customer service people I spoke to seemed not to care and just give lip service with no follow up. When you are dealing with peoples whole lives in transport communication is the key.
Very polite staff that did the job. However for moving 3 bedroom with no packing involved and just dismatling and reassmebling the beds, everything else having been packed already - 10 hours was a ridiculous amount of time to take. We have moved several times with other movers who did a pack and move in much lesser time. Staff only packed 3 boxes (these were stuffed with a childs foam sofa, cushions and a shelf which did not need to be packed anyway). We chose Conroy based on recommendation but were extremtly disappointed with how much time was wasted.
Conroys were efficient and responsive. Their storage sysems and delivery were good. The admin staff are really pleasant. Unfortunately our barbeque had an accident while in their care and was damaged beyond repair.
The removal guys worked like Trojans. They had a difficult task as there was a lot of stuff to be moved, including some very heavy furniture. They went over and beyond the call of duty. So, no complaints there. The big short coming was the labelling of the boxes, which was very inconsistent and made little sense to me. A communication from the packers with regard to their labelling would have been very helpful. An example of inconsistency was the power drill with its attachment, which had been put together for the packers. We have found the drill, but as yet have to find the drill bits! There are numerous examples like that, e.g. a double bed, which we were unable to put together because the dowels and screws were not with the bed. Eventually they were found 2 days later after we had been to Mitre10 to see if we could find an alternative, which we did. It may be good to instruct your packers a bit better about consistency and proper labelling as well as informing your customer what the labelling means. Boxes were named "room 1" - I didn't know what room 1 was.
I did respond to this yesterday but thought I had to let you know the following. I have the piano tuner here today and the pedals on both pianos that were moved, were incorrectly rerassembled. Not good enough really and obviously more care needed to be taken. Di Jeromson
Personnel I dealt with were always very pleasant but my biggest gripe is with inability to provide a definite date for delivery. My confirmed invoice said that intra-island delivery would endeavour to be within 5-10 working days.but it was nothing like that. Don't ever give customers inaccurate details.
Admin process - there seemed to be a bit of confusion with days and things on this.
Removal team was amazing
Friendly, but not careful.
The review points look harsh but we would be likely to try someone else to see if the service was better. Quoting was great, prompt and receptive. Packup started late for a large job, the staff were friendly and agreeable but packed really odd things together and the labelling was inadequate. A lot was not even labelled by room, and old labels were not deleted. It took 36 hours to find our cutlery for instance. There were four staff packing the truck but only two sent to unpack so we ended up doing a lot of carting into the house ourselves. Our TV was shattered and we had some damage to a coffe table and speaker cover. These are things that happen but the TV was inadequately wrapped just with one layer white plastic bubble wrap and either had a metal desk fall on it or it fell down on to the metal desk.
Late starting, they weren't as quick as other times we have used Conroys. Had a couple of breakages and a drawer was damaged and a couple of marks were made on the walls at the new house. They had to move everything in two trips (truck wasn't big enough) so didn't finish until 6.45pm. The lads themselves were really nice just slower than we anticipated.
I was told the day before that my furniture would be delivered between 10am-11am. I had to drive from Porirua to Palmerston North to meet them there, I was ready and waiting at 10am, still hadn't heard a thing by 11am. So I called the branch and was told someone would be there by 12:15pm. So yeah, wasted my time waiting around. Would have at least expected the driver to say they're running late or whatever, at least be honest rather than not communicating at all.