Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersPickup was 5.5 hrs late.
Several items were damaged.
Was super quick and easy to manage collection especially with me not being there - but not giving me an updated drop off and being delivered outside of our opening hours was made super tricky. I called lots of numbers and keep getting transferred to different people for an answer on a delivery time which was frustrating!
I used Conroy because of others recommended, everything was really smooth to start with and the communication is great. Unfortunately some items got damaged when the items delivered. Such as dresser corner and the tv legs broken, side table leg fall off, a mirror shattered. I'm still unpacking stuffs so the list might add on. I didn't expected the damaged rate among all items would be high as those items happened were pro wrapped by the removal staff. Also some items like side tables leg that I could glue it back so not sure if that worth a claim. Overall experience was a 50/50. Thanks
The process was a little frustrating with insurance and an overquote on volume. We were quoted 42.5 m³, and were forced to insure on that volume. Only 37 m³ were needed to move, which meant only one container was needed for a cross country move (fewer drivers...)but there wasn't any reduction in price or the ability to reduce the insurance coverage. When I queried this, the local manager also told me that special 40 m³ containers were used. I took a photo of the container that was used and it was clearly labeled as a 37m³ container. I appreciate that hard work of the loaders and unloaders, but was not happy with how the pricing was set.
One team member in Napier caused damage to the 100 year old doors in my villa. The same person dropped 5 x 80 litre box's onto the road and one broke open because he had overloaded the hand trolley with 5x 80 litre plastic boxes. He the sat down for long periods of time because he said he felt unwell and left the others to do most of the work and complained about working in the furniture removal industry.The shipping containers were not packed properly, when the doors were opened for delivery in Christchurch everything fell out as the load had moved. Hand crafted dining chairs where damaged when unwrapped. One side dresser was totally broken we gave it to one of your staff. The positive was you were on time for pick up and delivery and the majority of your staff are nice people.
Staff very willing, their ability to deliver service would have been enhanced by them having moving equipment on the truck e.g. small flatbed trolley, 2nd sack barrow
Rachel Wallace was terrific, as were the two gentlemen who picked up my stuff in Auckland!
However, from the pick up, things were less terrific. Poor communication as to when things would arrive, I had taken time off work to be available so it was frustrating for me to not know what was going on. And when things arrived, many of the 'systema' type storage containers were broken and are now unusable.
Rachel Wallace was very helpful, and the two gentlemen who picked up in Auckland were great.
However, there was not a lot of accurate communication from the rest of the crew regarding when my stuff would actually arrive. I realize you have the same issues (employee sick days, etc.) as the rest of New Zealand, but it was frustrating to plan time off to be able to meet the truck, and have the truck show up at 4:30 PM two days after expected. In addition, almost every single lid on the 'systema' type plastic storage tubs was broken, so they are unusable now, and difficult to store. Not the end of the world, but frustrating to me.
A number of items were significantly damaged in transit - a king bed frame had been shunted so bad that the wood had moved and draws now no longer close. Toolbench had obviously been dropped and is now unstable including being delivered without a wheel (this unit weighs 180kg so is very unsafe not to have all wheels), other items like a record player were shoved sideways in to boxes with no packing and now does not work. Smashed glass and damaged appliances and boxes completely torn open with items falling out. We now have to go through the lengthy process of an insurance claim which is not ideal. I also had to update the same details multiple times, including being contacted for an uplift when I had postponed it, phone numbers etc. Just disappointed as we picked Conroys as having a good reputation! I appreciated the initial customer service, and the updates as our items were shipped, but having so many damaged items has really put a damper on the experience.
Still awaiting delivery. Message received 07/12, clearance received, however no one has contacted yet for delivery schedule.