Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe initial contact with Conroys via sales team was excellent. Interactions to organize pick up & prepare for delivery were disorganized & dismal, and I had to do A LOT of unnecessary chasing. Actual delivery was good and it looks like there was no damage, this single biggest concern for us.
we had a great experience until we found a damaged sofa when we received our goods and we were told to get the quots for repair. one can imagine when you relocate to a different country, how many things you would be going through. school, job, sorting all the registrations with Govt departments etc etc. we couldn't find a time to arrange for a repair quote and ended up accepting $550 as Claim Settlement payment. we know the cost of repair would be way more than $550. This could have managed a bit better way.
We were told that a TV box would be provided, but wasn't and the tv was damaged.
Would have been better with a friendlier team to deal with on the phone for logistics.
And unloading crew were first day on the job, no expierence and stunk of body odour.
But overall we were happy, Conroys were cheaper, and we had a successful move.
The shipping took so much longer than I was left to believe. In total it took over 3 months to ship our belongings from Melbourne to Christchurch, this is just too long to live without any belongings
The team who turned up to uplift being one man and a 16 year old boy plus a husband and wife who were only able to help for part of the time were all great, very professional and caring with our possessions, however, not enough labour. Only one man and a 16 year old boy turned up for the delivery which fell well short. My husband and I had to help (I have a bad shoulder and my husband has a bad hip and knee) and we were lucky to have a couple of friends help towards the end. We definitely felt shortchanged on the labour as this was the whole reason for getting professionals in to do the job.
There were two separate trucks being used for our pick up because we had two separate drop offs going from Pukekehe to Napier. It would have been good if this had been communicated to me as when the first truck arrived, it caused some real confusion!! You don't need that added stress when you are moving.
Otherwise the guys were very friendly & helpful.
I have two concerns that I would like to share:
- Even though I was told that I would receive my stuff in Wellington with only a 24-hour notice, this did not happen. I had confirmed this over phone with the person I was communicating to. I had also confirmed that in case I needed partial delivery of some boxes, I would be able to receive it very quickly. But when I asked later about this, I was referred to contract etc. meaning that the verbal agreement and assurances of the company has no meaning. If this is the case, it would be better if you say this upfront to the customers, rather than providing them with a disappointing experience.
- It seems that although you have a single system etc, the teams in various locations do not talk to each-other, do not put relevant details in the system, and there is no single process that is followed. So much of the conversation is lost just because you talk to dofferent people, who are not interested in recording the points of conversation. The answer to everything that you ask as a customer is - I am not aware of this and it is not in the system. That seems a bit too much of a disconnect in process by a big organization like yours.
Overall I am very disappointed with the way things went, especially during delivery process. I may still use you guys again but with a pinch of salt and definetely will not trust anything verbally agreed with me. I will surely be putting down everything in emails (although even that did not discourage someone from saying they didn't know) so I could at least show the evidence to you and ensure I am not told you are not aware.
Some of my possessions are missing. It is probably 3 cartons. This short-delivery was reported on 17th January to Conroy Nelson. I heard nothing so after a week I asked again. a day later and I have not had an update.Please understand that when a person down-sizes they keep only things that mean something in their lives, or have some use or value. The things that are missing are irreplacable in terms of being sentimental value, or vintage or meaningful gifts received over a lifetime. PLEASE, help me find out what has happened
Everything went well except missing a suitcase and a guitar, suitcase found but guitar still missing
I recently used Conroys to move my vehicle and other goods from Brisbane to Napier. The main reason for using Conroys was the local depot being in Napier where I reside.
While the move was successful, and delays in shipping and unloading couldn't be avoided; I do have two main concerns regarding the service.
The first issue was an apparent lack of planning and foresight for arrival'and inspection of vehicles into the depot. Once my vehicle arrived at the depot it took almost two weeks for the structural inspection to take place. While waiting I was informed that an inspection had been done on a vehicle a day or two prior to my vehicle being customs released. In my opinion the schedule of the inspector, who had to travel from another region, needs to be structured to allow multiple vehicles to be done at the same time- Conroys has the ship manifest and therefore must know how many vehicles on the ship would need inspecting within that week- this just makes sense. I will say though Susan was very helpful in keeping me updated during this time.
Secondly, some of the ground staff in charge of the unloading and pick up at the Napier depot showed major lacks in professionalism on two occasions- when I attended to remove items from the vehicle with my engine builder, and also when arriving to transport the vehicle home. During my first visit onsite after being signed in, a staff member escorting us to the car asked what an item inside the vehicle was for, stating ''no body could figure it out". This struck me as odd, and I wondered as to why they would have been trying to play with/'figure out" items inside vehicles.
During my second visit to uplift the vehicle to transport home, the same staff member asked me to "do a burn out in the yard as we all want to hear what it sounds like....the bosses arent around, the yard has space",
after hearing these comments I began to question how my vehicle would have been treated during storage with the delays, and why a staff member would ask a customer these things.
On a lighter note, the staff members involved in loading the vehicle were very helpful.
Overall I would recommend Conroys services again but it wouldnt be without some warning.
Over all experience and communication from Rachel in Auckland was fantastic, team that picked up my items in Auckland were awesome but none of the items were wrapped when put into the container for shipping and storage, items were damaged due to this and items did not arrive, I've communicated with Rachel to see if there is anyway they might still be at the Auckland depot before an insurance claim is lodged.
when the goods we're to be delivered I had a very uncomfortable experience with the Driver Eric, Eric made multiple advances towards me along side asking multiple personal questions about my relationship status. At the end of the unpack was confining my details for what I though was part of the process but instead was him asking me out "for a drink" This was highly uncalled for and unprofessional and generally not on especially at my home. I respectfully said no thank you but felt very cornered shaken by the experience.
I think the above needs to be addressed and look forward to your response
thanks
Jess