Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersDissapointed that the goods from auckland had not been packed properly ..the 65 inch tv wasnt covered ..the antique wagon trolley was broken and the leadlight in the china cabinet was broken in 2 panes of glass.ive used conroys and the packing quality has always been superb..in auckland i felt the team really didnt care .just lets get the job done and leave ..
I was surprised and disappointed at the extent of the damage to our precious furniture. Some of the wooden pieces were not wrapped as they should have been. I hope this won't cost us anything.
THE move went smoothly but a chair went missing from the transit and was never seen again, i am currently filing a insurance claim
Sad thing was the washer/ dryer was dropped when only 1 person tried to move it rather than using 2 - now it does not turn on so we are getting a service man tomorrow to hopefully fix
Office staff were great, fitted us in for a small amount of furniture between Wellington and Auckland. The guys were a bit rough with our belongings however, scraping furniture along the ground, removing paint, there were paint marks all over the floor of the lift. Truck also hit the building as leaving, nothing structual but will need to be repaired.One bedside table turned up with a leg ripped off, another trolley with a missing wheel. We were also delivered someone's mattress, not ours but it has still not been collected.
Sadly not happy washing machine / dryer got dropped and now not working / would have thought 2 guys would have moved it rather than 1 trying to move it
Good service but alittle annoyed our washing machine / dryer got dropped and now fails to start / have a serviceman coming to look at it tomorrow
Having 1 person trying to move it instead of two I don't understand as these units are heavy
Our delivery from Singapore with Asian Tigers included dismantling and reassembling our furniture upon delivery. Whilst we only had 2 beds and 1 bookcase requiring assembly none of these items were assembled by the Delivery team. One bed was missing the fixings and could not be reassembled however the other bed and bookcase all fixings were available however the team left without assembly. We have since had to reassemble these items ourselves. We have moved internationally several times and have never had to reassemble our own furniture.
Hi
I have given 3 stars even though I would recommend your services. The Australian leg of our move was seamless and well organised, great communication from Justin and Janelle. Communication from Mandeep whilst our goods were in transit was great.
Once our goods arrived in Wellington, the wheels fell off. I was not contacted once by anyone at Conroys NZ unless I called first. Mandeep emailed me to say my goods had been cleared, and that someone would be in touch in 1-2 days to confirm delivery. No one called me so I called, left messages that were never returned. Eventually I spoke to a human and arranged for my goods to be delivered, but not for another week (so I had to wait an extra 10 days for my goods). I had to call again the day before delivery to confirm that my goods were actually coming, again having to call numerous times in order to speak to someone.
Unfortunately you were too busy to arrange both delivery and unpacking on the same day, so my plans to have everything done on the one day ended up having the goods dropped off into my garage at 4pm, and then myself and my kids having to unpack mattresses, bedding and some kitchen goods to survive the night. The delivery staff told me that unpackers would be here at 9am the next day, by 10am no one was here.
Following on from a very heated phone call (from me, not Conroys), things vastly improved. I had 2 unpackers on my doorstep very quickly, 2 men who helped to move heavy stuff from the garage into the house. They all worked very hard, were extremely apologetic and went out of their way to make sure everything was done. Another truck stopped by at the end of the day to collect packing materials.
I am very grateful to the staff who jumped in on the day to help get everything done, they are a credit to you. However, it was a stressful and frustrating process that given your reputation and what I paid for your services, is not what I expected.
I'm happy to discuss anything if you would like any further information.
The driver was fine and good at his job but the young guy with him needs to do his job as I had to help them to get this done as I was paying for a service which I don't think I got.
The movers themselves were really good (just a couple of minor bumps/scratches) but it was the main office that was the problem. First they call on weds to see if I have questions. My core question is 'what time are they coming on Friday' and they tell me they won't know till Thursday...so why call on weds? Then on Thursday they didn't call as promised to tell me what time they were coming, so I had to call them. They told me 8:30, but then the guys didn't show up till 9:30 and when I rang to chase them no one would answer and no one returned my call.
We had stuff broken and stuff go missing. Communication leading up to and following the move was poor.