Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersVery nice and friendly
3 stars
Poor communication on the time our items would be collected and time they would be at our property. No prior communication that they were actually arriving a day early. We were in an important meeting when we got a call asking where we were as they were waiting at our place. They were a day early. No phone call before, no email. I mean they had plenty of hours travelling from the middle of the North Island to the South Island to give us a bit of notice. We were embarrassed that we had to leave our meeting to go home.
The young guys offloading our items did a good enough job but they should have been supervised by a more experienced employee as they were a bit rough and didn't take as much care with some box lifting and placement. They also walked gravel stones with tar in on their work boots. There's no gravel at our place.
There was no checking we were happy or a list or inventory shown either at the start or end of what they had delivered. We just had to assume they had delivered all the boxes they had numbered at the point of origin.
Overall we got what we paid for, which was a more competitive price compared with other companies. We will possibly use a different company when we move again in the future.
3 stars
3 stars
Overall good but had a few issues. Initially they forgot our booking to collect. When I phoned to ask (1 hour post the time booked) they could not find a record of booking. Then they found it and sent someone out quickly to collect. Howver this meant the furniture was not put into a container, instead it was loaded into a truck and therefore had to be moved again to a container later on. This involved double handling of our furniture and we now have dents/marks on a few pieces.
I'll be talking to the local branch about insurance on these peices.
3 stars
The team were lovely and friendly, and strong and hardworking - but not really careful. Several of our pieces of furniture were damaged/scratched. Couch corners scratched, underside of couch ripped, down the back of another couch scratched, arm chair corners scratched etc. Some broken items from a box falling off the truck during loading.
3 stars
3 stars
Initial communication and customer service from excellent.
The pick up in Christchurch side was mostly fine except was quite late and I had to ring to find out what was happening. I recommend you call in future to advise it will be late.
The delivery guys in Gisborne were not that good though. I didn't get informed of delivery time day before, so wasn't even aware when they showed up. Luckily I was home, but not sure what would have happened if I wasn't home.
Secondly, while unloading the furniture they were very careless. I saw them drop my bedside drawers from the truck. I do understand accidents happen but in this case, it was very avoidable. I could see it was going to happen even before it did because of the way it had been stacked, but didn't have time to call out to warn them. It happened too fast. More care should have been taken.
The drawers have been damaged as a result. They did take photos and took it with them, so I assume I will get contacted about it so I can get in touch with my insurance.
I have used Conroy previously and had good experience so won't let this affect me too much, but I was a little disappointed at the lack of care taken on delivery.
Some boxes were also not handled correctly (eg held wrong way up) etc.
I havent yet opened all my boxes so hopefully there's nothing else broken.
3 stars
One of your staff members had a personal appointment and needed to be back at depot by 3pm. No cover was provided so I had to run staff member back to depot (hour and a half round trip) otherwise we would have lost other staff member who had to run him back. This would have left one staff member to unload whole truck into two storey home. We hired Conroy's as my husband has a bad back and shouldn't have to do the work. Your staff did ring the office to get extra help but this wasn't offered until the last minute when two extras arrived bur truck was already 3/4 unloaded. This was a break down from the office side as we saw packers trying to get extra staff early in the day. This personally cost us time and fuel.
Conroy's was great to move with
Conroy's was great to move with. Everyone was friendly and helpful. On moving day everything went well but it was frustrating that we were left with two items that wouldn't fit on the truck. With the stress of moving, we then had the added stress of having to organise a trailer to get these items to our new house. We have never had this issue before and moved twice before with a moving company.
3 stars
3 stars
The truck provided was too small and I had to hire a separate van at the last minute to move the overflow which held up the entire move and did become a logistical nightmare. I can't fault the crew that moved me though, they were outstanding. I had ordered my truck weeks ago so definitely wasn't a last minute thing. I'd also like to commend the driver of the Conroys truck that moved in the purchasers of my property I sold. When he turned up to move them in, he made no hesitation in helping us move out, he was amazing! We worked it all out in the end but just a reccommendation re size of the truck, it's aboslutely imperative it's the right size.
3 stars
I possibly won't be so effusive while dealing with Conroy Removals is a pleasure sadly the condition of much of my furniture upon delivery is extremely disappointing. Obviously the handling of many precious items behind the scenes is lacking in the high level of quality I'd expect.
The guys were very nice and friendly and arrived early. The only feedback I would give is that the sack barrows had no padding. Furniture was scraping against the bare metal. The sack barrow needs to be carpeted or padded. My bed was badly scratched and the TV cabinet has had the enamel scraped off one side from being hoisted onto the bare metal of the sack barrow frame. I can't be bothered doing the paper work to put in a claim. I just wanted you to know that the blankets need to go on top of the furniture items BEFORE they are put onto the sack barrow, not just once inside the truck. Many thanks.