Customer Reviews

Good service but alittle annoyed our washing machine / dryer got dropped and now fails to start / have a serviceman coming to look at it tomorrow 

Having 1 person trying to move it instead of two I don't understand as these units are heavy 

Hi

I have given 3 stars even though I would recommend your services. The Australian leg of our move was seamless and well organised, great communication from Justin and Janelle. Communication from Mandeep whilst our goods were in transit was great.

Once our goods arrived in Wellington, the wheels fell off. I was not contacted once by anyone at Conroys NZ unless I called first. Mandeep emailed me to say my goods had been cleared, and that someone would be in touch in 1-2 days to confirm delivery. No one called me so I called, left messages that were never returned. Eventually I spoke to a human and arranged for my goods to be delivered, but not for another week (so I had to wait an extra 10 days for my goods). I had to call again the day before delivery to confirm that my goods were actually coming, again having to call numerous times in order to speak to someone.

Unfortunately you were too busy to arrange both delivery and unpacking on the same day, so my plans to have everything done on the one day ended up having the goods dropped off into my garage at 4pm, and then myself and my kids having to unpack mattresses, bedding and some kitchen goods to survive the night. The delivery staff told me that unpackers would be here at 9am the next day, by 10am no one was here.

Following on from a very heated phone call (from me, not Conroys), things vastly improved. I had 2 unpackers on my doorstep very quickly, 2 men who helped to move heavy stuff from the garage into the house. They all worked very hard, were extremely apologetic and went out of their way to make sure everything was done. Another truck stopped by at the end of the day to collect packing materials.

I am very grateful to the staff who jumped in on the day to help get everything done, they are a credit to you. However, it was a stressful and frustrating process that given your reputation and what I paid for your services, is not what I expected.

I'm happy to discuss anything if you would like any further information.

The movers themselves were really good (just a couple of minor bumps/scratches) but it was the main office that was the problem. First they call on weds to see if I have questions. My core question is 'what time are they coming on Friday' and they tell me they won't know till Thursday...so why call on weds? Then on Thursday they didn't call as promised to tell me what time they were coming, so I had to call them. They told me 8:30, but then the guys didn't show up till 9:30 and when I rang to chase them no one would answer and no one returned my call. 

The initial contact with Conroys via sales team was excellent. Interactions to organize pick up & prepare for delivery were disorganized & dismal, and I had to do A LOT of unnecessary chasing. Actual delivery was good and it looks like there was no damage, this single biggest concern for us.

we had a great experience until we found a damaged sofa when we received our goods and we were told to get the quots for repair. one can imagine when you relocate to a different country, how many things you would be going through. school, job, sorting all the registrations with Govt departments etc etc. we couldn't find a time to arrange for a repair quote and ended up accepting $550 as Claim Settlement payment. we know the cost of repair would be way more than $550. This could have managed a bit better way.