Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersDelivery Was Excellent
On the positives the wrapping of fragile items was excellent and no breakages. The removal and delivery team in Nelson were excellent. On the negatives the packing day turned out to be disorganized and did not flow well. One of the team members was new and needed training. The team went over time and there was conflict between members. The laundry and bath room were not packed at all. Fresh food and fresh flowers were packed. As I said the person doing all the packing of my kitchen and my fragile items did a great job. The unpacked team from Nelson were out standing so I would use Conroys again. Just ensure you check the inventory carefully on your quote as I did not do this the weeks prior. The person who visited and consulted and did a quote had missed out items I had told him I had in my garage. When I contacted him he was very helpful and agreeable and the items were replaced on the inventory. Like all things the experience will be determined on who you get. I had both not so good and very good. Thankyou Conroys.
A Little Disappointing
We had very likeable amenable men collect and deliver our furniture. They were efficient, but at both ends of the service given us, a little more care could have been applied. We had clearly marked boxes, 'heavy', 'fragile', 'this way up', 'nothing on top'. We followed the Conroys Packing Guideline brochure. It is the little damage that is disappointing, holes in the hessian undersides of beds and lounge suite sofas from the legs of other furniture being tightly packed in. Chips on tables from the tie-downs and scrapes across wooden surfaces., one was caused by forcibly pushing a dining table through an obvious too small door, and there were other options that could have been implemented, admittedly it required more distance carrying and stairs. Two breakages of sentimental items caused upset ... BUT ... NONE of the damage is worthy of paying the excess on individual items. Our advice to future customers is, don't waste your money on expensive insurance. It was the worry of having no coverage that determined paying for insurance and at the end of the day, it was a useless policy for us. Christine from Conroys was a valuable first contact for measuring our house lot and giving valuable advice. Other communications on collection and delivery dates and times were also very good.
Damaged
I used conroy second time but this time they did not pack the fridge properly and I now have a scratch and a little hole on the fridge door very disappointed with this . Feeling sad .
Lack Of Communication
The packing, uplift and delivery team were exceptional! Reliable, quick, efficient, friendly and very respectful. The customer service in Christchurch and Auckland regarding uplift and expected delivery time - crap. The uplift team were expected at 0800hrs turned up at 0930hrs. I had to make three phone calls including one to the Christchurch rep who was going to 'ring you back in 5' and did not. The Christchurch dispatcher could not care less and gave me a 'will be there around 8:30ish' attitude. The guys that turned up profusely apologised on behalf of Conroy and was not suprised at the lack of communication. Not a good value look! The actual truck driver had to travel across in the early hours from the West Coast which leaves your rostering a lot to be desired - why could the dispatcher not tell me that when I rang?? The Auckland dispatch - I did not receive a phone call, phone message and or email confirming time of drop off at location. The delivery driver rang to advise me they were at the warehouse location and lucky he was flexible as they had to wait 45mins for someone to arrive. You 'might be moving with the times' but your Communication and values (what are they?) need reviewing and improving! Communication is key. Moving can be stressful depending on the situation - we as the customer need to be reassured, that you are looking after us from A to B, we should not have to call you to ask where the move is at during any stage.
No Communication
My furniture was supposed to be picked up on a certain day but it was picked up 8 days later (no communication was had until I called up to find out where the courier was) also I had already moved to Christchurch by the time the furniture was uplifted so I wasn't able to be there and had to organize some one else to be home plus it was an inconvenience as my daughter was waiting for my furniture to be uplifted so she could move all of her furniture into the house so there was lots of moving furniture around into other rooms so she could move in.
Weren't Overly Impressed
For the price we paid to move we weren't overly impressed. The truck wasn't large enough to bring all of our possessions, despite us selling off several large items from when you visited to do the quote. As a result we had to leave several plants behind. For the $4000+ we paid, it would of been good to have a truck arrive that was big enough.
Though the movers were friendly. They crushed several boxes. Turned fragile boxes upside down. They unbolted things and didn't put them back together. They lost bolts from cabinets. Just annoying little things.
We also had a spill in one box that damaged several other boxes and goods inside.
The guy from Palmerston North who helped the truck driver in New Plymouth was amazing. Super friendly, caring and worked hard. Really great vibe.
Communication was lacking. We had to chase up the driver to see when he would be arriving the day before the move.
The truck was so jam packed (in a very uncomfortable way) that the driver couldn't fit his giant roll of bubble wrap. He said someone would phone to come and pick it up. They haven't. So now in the house we've just sold is a giant roll of bubble wrap on the porch. Just a hassle. Would like it taken away.
Overall hasn't been the best experience for the high price.
Some Items Were Missed
Hello,
I am happy for this not to be published on your website. Overall I am happy with the service. We have shipped from Sydney to Christchurch a year ago and now recently from Christhchurch to Cambridge. On both occasions, the staff packing and unpacking were very friendly and competent. They also did a good job of the packing and we have had minimal damage to our belongings considering the trips. On the first shipment from Sydney to Christchurch our 3x kayaks missed the shipment and were found still in Sydney. This became a long wait for us. Then again on our shipment from Christchurch to Cambridge a large chest full of our belongings was missed in the shipment and I was then promised to be delivered on another two occasions before actually being delivered (meaning I needed to be home 3 days from work, instead of one to collect the chest). It is dissapointing on both occasions that some items were missed. This must be a huge cost to Conroy. It makes me wonder if you have looked at adding a barcode system to your Client stickers? All the best.
A Few Broken Items
A few broken items arrived at the other end that could have been avoided by not stacking heavy items on top of.
Lacked Motivation
We were disappointed with the packing and marking of the boxes. The packers left a few things behind, lacked motivation, and were not prepared to go the extra mile. The unpacking at the new house was problematic as some boxes were not market correctly. Also, the time allowed for packing was not sufficient which resulted in us not being out of the house on time when the new people were wanting to come in.
No comments
First issue is the perspex on the dryer door that was damaged. It was due to the way the movers packed it on the truck. They insisted that there was nothing to worry about and that their boss would make sure it gets repaired. We were subsequently told that Conroys would not assist as we had not taken insurance with them. We acknowledge we did not however, given that your staff reassured us on several occasions that it would be repaired we feel that this promise should be met. I had an email from a staff member regarding the damage to which I replied and received no response, despite following him up on it.
Second issue, I had to help upload the truck as the staff were taking some time to do it and one staff member was having a rest. I have multiple sclerosis and the extra work I had to do to get the job finished has triggered a relapse of my symptoms since then. With some symptoms being painful. There seemed to be no sense of urgency to get the load and unload completed. We had hired the movers to help because of my health and my husband has a persistent back injury. Both of us did a fair amount of work that day in an effort to get the move completed. We had previously used Conroys and found the team at that time to be excellent.
Thirdly, there was a near miss incident. A child was helping that day and was allowed to control the tail lift of the truck. My family were alarmed when we heard staff calling to the child to wait up and make sure the person's toes were clear. Had they not called out there could have been an injury.
On the positives the communication was excellent. The removal team in Nelson were out standing. The delivery was excellent with no breakages. On the negative the packing day was disorganized which was not helped by items that were in storage in the garage not included. Discussion with Michael who did the quote was helpful and the removal went ahead. One new person needed training and this slowed up the whole process and made them late. This resulted in my bathroom and items in the laundry not being packed. However my fresh food and flowers were which after 5 days in storage was smelly. My experience was both good and bad and like all things depends on who you get. The Nelson team was great so for this reason I would use again.