Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersGood
There was a slightly damaged electrical cable during the move but otherwise ok. In terms of quote and buying insurance it should be explained in the quote that you need to go back to the insurance company etc. I paid on the quote which included insurance but then when I accepted it, another operator said you still had to get go back and get a firm quote... it was a bit tedious and increased my emails by 50% which I didn't need to. Also best to have one person deal with it from start to finish for more consistent customer experience. Otherwise, the price was good, movers were good and overall a good company.
While in Australia, I had some trouble understanding some forms, 1 lady I dealt with was not helpful at all.. emails took ages to be returned or not answered at all..
Other than her, I have had great communication with everyone else involved.
Some stuff is lost and hasnt been delivered.
Friendly Helpful
We utilised Conroys services for our recent move which involved 2 weeks storage. The packing staff were friendly and helpful, just could have been more careful in their packing as minor damage done by not enough care. Not sufficient to make a claim. The drop off crew were also friendly and very helpful with no issues in the placement of our possessions.. Contacting Conroys was simple, though we seemed to be always dealing with someone different. My preference is I like to deal with one person. Conroys , for us provided a one stop shop. Areas of improvement can be made, though overall I would use Conroys again.
Very poor experience Extremely stressful , truck due to arrive at 9 got a phone call apparently the staff hadnt turned up to work , then 10 another phone call truck wont start apparently flat battery , phoned branch manager said he look into it and get back to me but never heard from him again and wouldnt answer phone till end of day , Truck finally arrives at 12 , Driver and a couple of young kids , 4 and half hours later truck loaded but couldnt fit everything on .Now this is where the service improves , they sent another truck to collect the balance and didnt charge us for it , would also like to mention that all the guys on both trucks were very helpful and friendly, especially Mike who I was dealing with mainly. So booked at 9am finished unloading at 7.30pm .
Brilliant
The removal team of 3 were brilliant, they made the choice of using Conroy's worthwhile.
I have been very happy with the way I have been treated with respect and friendly courtesy. I have not been able to unpack any cartons so still unaware of the state of the goods inside.
Picture and monitor not internationally wrapped as agreed
reluctance to put beds etc up at delivery end
cannot find feet for bed
My TV got broken in transit and I still haven't heard back from the insurance company.
Educate staff on basic insurance claim steps and processes. It's a stressful time when something gets broken and having the awnsers instead of pushing the phone around doesn't help.
Please see text sent to Shane on 16 Aug re known problems. I will not be unpacking until after new carpet is laid in week of 28 August. I accept there can be issues when moving. My gripe is that I was not told about them, and staff need better/more training in regard to reassembly of recliner chairs.
All staff pleasant to deal with, and those with Christine and Rachel were excellent.
The communication leading up to the move was good and the quote professional which was why I went with Conroys. The guys who packed up my household were friendly and efficient, however, their handling of my precious belongings was a bit rough. A very valuable painting's frame was damaged on two of four corners, a glass vase broke in transit, the glass top of a console was scratched, and they gouged a wall lifting a chest of drawers up some stairs. Items that should've been kept together were split into different groups, making re-assembling a bed, for instance, impossible. All the staff I dealt with were friendly and helpful, however, for the price I paid, I expected more respect for my property.
I am sorry to report that my communication with move co-ordinater was often confusing. My impression is that she is not too well organised but perhaps I might have been just unlucky.