Customer Reviews

Hello,

I am happy for this not to be published on your website. Overall I am happy with the service. We have shipped from Sydney to Christchurch a year ago and now recently from Christhchurch to Cambridge. On both occasions, the staff packing and unpacking were very friendly and competent. They also did a good job of the packing and we have had minimal damage to our belongings considering the trips. On the first shipment from Sydney to Christchurch our 3x kayaks missed the shipment and were found still in Sydney. This became a long wait for us. Then again on our shipment from Christchurch to Cambridge a large chest full of our belongings was missed in the shipment and I was then promised to be delivered on another two occasions before actually being delivered (meaning I needed to be home 3 days from work, instead of one to collect the chest). It is dissapointing on both occasions that some items were missed. This must be a huge cost to Conroy. It makes me wonder if you have looked at adding a barcode system to your Client stickers? All the best.

We were disappointed with the packing and marking of the boxes. The packers left a few things behind, lacked motivation, and were not prepared to go the extra mile. The unpacking at the new house was problematic as some boxes were not market correctly. Also, the time allowed for packing was not sufficient which resulted in us not being out of the house on time when the new people were wanting to come in. 

First issue is the perspex on the dryer door that was damaged. It was due to the way the movers packed it on the truck. They insisted that there was nothing to worry about and that their boss would make sure it gets repaired. We were subsequently told that Conroys would not assist as we had not taken insurance with them. We acknowledge we did not however, given that your staff reassured us on several occasions that it would be repaired we feel that this promise should be met. I had an email from a staff member regarding the damage to which I replied and received no response, despite following him up on it.

Second issue, I had to help upload the truck as the staff were taking some time to do it and one staff member was having a rest. I have multiple sclerosis and the extra work I had to do to get the job finished has triggered a relapse of my symptoms since then. With some symptoms being painful. There seemed to be no sense of urgency to get the load and unload completed. We had hired the movers to help because of my health and my husband has a persistent back injury. Both of us did a fair amount of work that day in an effort to get the move completed. We had previously used Conroys and found the team at that time to be excellent.

Thirdly, there was a near miss incident. A child was helping that day and was allowed to control the tail lift of the truck. My family were alarmed when we heard staff calling to the child to wait up and make sure the person's toes were clear. Had they not called out there could have been an injury. 

Left some furnature behind at the storage. Some furniture scratched and dirty. Otherwise staff friendly and accommodating. 

Our overall experience with Conroys was average. Some aspects were really good. Packing of house items was generally very good, particularly the kitchen and smaller items (more care could be afforded to pictures and frames, but none of these were damaged). The quoting process was also very good. However removal and delivery was poorer than expected. Specifically, a number of items were damaged in transit. We can excuse accidents (e.g. our fridge was dropped) but there were multiple items of furniture also damaged and having watched some of the moving process we felt that some of this may have been avoidable (e.g. if beds were properly broken down, and drawers and clothing were removed from the tall boy, they would have been much more manageable to shift). Staff were mostly friendly. Would we use again...? Maybe but only if we shifted valuable and certain furniture items ourselves.