Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersDamage
Still Can't Find Stuff.
Alot of property left at house. Some drawers still full of clothes and kitchen drawers. Lawnmower, weedeater, Step ladder, wine barrel, wheelie bins, all left behind. Had to get a trailer round to collect the rest of our stuff. Boxes poorly labelled, still can't find stuff.
Had to sign a form on delivery but had no idea why as I didn't know what had or hadn't been delivered or damaged.
A Little Disappointing
Have had great service in the past but this time a little disappointing. The axe that arrived did not have the inventory sticker on it and was definitely not my axe. Mine was a quality Wetterling axe, what arrived was a work out, rusted Mitre 10 job. Spade and shovel didn't make it on to the inventory and correspondingly didn't arrive. Large pictures all had damaged corners, 3 of 4 frames irreparably so. 10 of the cartons had travelled from Japan without a mark but arrive here with rips and dents. Other cartons were self packed, not with major transportation in mind, and most arrived squashed of dented. I would have expected more care. Have not had a chance to open and check for damage - hopefully tomorrow and hopefully no damage. Will be in touch if necessary.
Was easy to contact service team and get through comms. However even though we went throught what needed to be taken on a room by room basis, the kitchen cuboards were not packed and the out-house was also not moved (which had pre-packed boxes in it)
At least they left boxes for us to complete the rest.
Disappointed
We were disappointed in the amount of damages to our furniture etc with this move and that the truck leaked and our things were sitting in it for 6 days. We have had to throw away our single bed as the mattress was soaked right through. A dresser had one side of the mirror arm snapped off, screen door a hole in it, sideboard badly scratched, suitcases and some boxes wet. Airing rack all bent.
Delivery Was Excellent
On the positives the communication was excellent. The removal team in Nelson were out standing. The delivery was excellent with no breakages. On the negative the packing day was disorganized which was not helped by items that were in storage in the garage not included. Discussion with Michael who did the quote was helpful and the removal went ahead. One new person needed training and this slowed up the whole process and made them late. This resulted in my bathroom and items in the laundry not being packed. However my fresh food and flowers were which after 5 days in storage was smelly. My experience was both good and bad and like all things depends on who you get. The Nelson team was great so for this reason I would use again.
On the positives the wrapping of fragile items was excellent and no breakages. The removal and delivery team in Nelson were excellent. On the negatives the packing day turned out to be disorganized and did not flow well. One of the team members was new and needed training. The team went over time and there was conflict between members. The laundry and bath room were not packed at all. Fresh food and fresh flowers were packed. As I said the person doing all the packing of my kitchen and my fragile items did a great job. The unpacked team from Nelson were out standing so I would use Conroys again. Just ensure you check the inventory carefully on your quote as I did not do this the weeks prior. The person who visited and consulted and did a quote had missed out items I had told him I had in my garage. When I contacted him he was very helpful and agreeable and the items were replaced on the inventory. Like all things the experience will be determined on who you get. I had both not so good and very good. Thankyou Conroys.
A Little Disappointing
We had very likeable amenable men collect and deliver our furniture. They were efficient, but at both ends of the service given us, a little more care could have been applied. We had clearly marked boxes, 'heavy', 'fragile', 'this way up', 'nothing on top'. We followed the Conroys Packing Guideline brochure. It is the little damage that is disappointing, holes in the hessian undersides of beds and lounge suite sofas from the legs of other furniture being tightly packed in. Chips on tables from the tie-downs and scrapes across wooden surfaces., one was caused by forcibly pushing a dining table through an obvious too small door, and there were other options that could have been implemented, admittedly it required more distance carrying and stairs. Two breakages of sentimental items caused upset ... BUT ... NONE of the damage is worthy of paying the excess on individual items. Our advice to future customers is, don't waste your money on expensive insurance. It was the worry of having no coverage that determined paying for insurance and at the end of the day, it was a useless policy for us. Christine from Conroys was a valuable first contact for measuring our house lot and giving valuable advice. Other communications on collection and delivery dates and times were also very good.
Damaged
I used conroy second time but this time they did not pack the fridge properly and I now have a scratch and a little hole on the fridge door very disappointed with this . Feeling sad .
Lack Of Communication
The packing, uplift and delivery team were exceptional! Reliable, quick, efficient, friendly and very respectful. The customer service in Christchurch and Auckland regarding uplift and expected delivery time - crap. The uplift team were expected at 0800hrs turned up at 0930hrs. I had to make three phone calls including one to the Christchurch rep who was going to 'ring you back in 5' and did not. The Christchurch dispatcher could not care less and gave me a 'will be there around 8:30ish' attitude. The guys that turned up profusely apologised on behalf of Conroy and was not suprised at the lack of communication. Not a good value look! The actual truck driver had to travel across in the early hours from the West Coast which leaves your rostering a lot to be desired - why could the dispatcher not tell me that when I rang?? The Auckland dispatch - I did not receive a phone call, phone message and or email confirming time of drop off at location. The delivery driver rang to advise me they were at the warehouse location and lucky he was flexible as they had to wait 45mins for someone to arrive. You 'might be moving with the times' but your Communication and values (what are they?) need reviewing and improving! Communication is key. Moving can be stressful depending on the situation - we as the customer need to be reassured, that you are looking after us from A to B, we should not have to call you to ask where the move is at during any stage.
No Communication
My furniture was supposed to be picked up on a certain day but it was picked up 8 days later (no communication was had until I called up to find out where the courier was) also I had already moved to Christchurch by the time the furniture was uplifted so I wasn't able to be there and had to organize some one else to be home plus it was an inconvenience as my daughter was waiting for my furniture to be uplifted so she could move all of her furniture into the house so there was lots of moving furniture around into other rooms so she could move in.
Service and communication was great although you damaged 3 different pieces of furniture and so I will be submitting an insurance claim (I used my contents insurance provider).