Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersInitial quoting process was respectfully managed, packing plagued by staff shortage, and change of plan for Company to take advantage of early 'truck availability' caused unnecessary stress leading to errors. Unloading well managed, staff shortage again played part in day but staff on site were awesome.
Sadly your team broke two legs on my TV entertainment unit. The young guy seemed more interested in riding my sons bike with flat tyres and swinging his scooter around in the air instead of concentrating on the job at hand. Our bed bases and mattresses weren't wrapped like the last time I used you either which was also disappointing. They seemed in a rush as the entire move was over by lunch time.
The service was overpriced and the quote ended up being incorrectly made. The movers said this was incorrectly priced as well.
We have used Conroy Removals several times and overall have been pleased with the service offered.This time everything was done with the usual efficiency. We did at times feel that the movers were a little put out with some aspects of our move which we had no control over. This meant that at times our move was handled with little grace and somewhat grudgingly. This is not to take away from the fact that the end result was achieved on time and on budget.
Recommend
The boys didn't have a dolly which makes it harder and slower for the movers to move things. I would recommend getting 3 instead of 2 movers as one of the men stayed in the truck to organise while the other mover, moved stuff. Otherwise the lads were lovely and the move went well. Have used before and been impressed both times. Would definitely recommend.
The removal men themselves were awesome, but I was booked for 8.30 Saturday, Cam rung on Friday to reconfirm the booking but said they had a tiny job to do first and should be with me by 10. I asked for them to call me when they were 10 mins away as I live in a 370sqm floor and wouldn't klnow they were there - he said they didn't have phones!!!! Really? So by 12 I decided to go and do some errands and as I left the building they pulled up - much bigger job previous with 120 odd stairs. Such a waste of my time wandering about the building staying close to the intercom just in case. If I had been given a contact number or had a 10/15 minute warning I could have gone about my day.
Arrived late for pickup and labeled our boxes with another customers detail, which the team did not realise until we pointed it out to them. Both teams (packers and unpackers) were very helpful and obliging.
The contact and communication was very good , however when we received the goods delivered , there was a support break on the timber table and the cloth covering the chairs were very dusty; the delivery personel advised us that the table was in this broken state when they `picked it up ` from storage -
The experience in Au was great, but it went down hill upon arrival in NZ. not happy.
I moved from Australia to Dunedin Recently.I can't fault The Australian side of organisation & communication.Once my freight landed in Christchurch I was notified and then there wasn't anymore communication until the delivery driver was 1 hr away from my premises.This was 2 weeks after freight arrival.The truck was huge and could not get up to my premises.i was asked if I could work out a solution.ultimatlely my daughter and son-in-law had to meet driver and offload my freight onto their vehicles to bring to my premises My son-in-law had to leave his place of employment to do so.They also had to sort through Conroy's truck to find my freight, as it wasn't alot .The driver was very apologetic but I am Very disappointed in what started out an easy process that turned out a nightmare
The guys on pickup were awesome - friendly, efficient and helpful. They wrapped our fragile items beautifully and managed to squeeze in my houseplants! On delivery (another team) they were not as good. As I walked outside the one guy spat on to the driveway which was a bit gross. The furniture was put in the rooms I specified, however all the boxes were loaded in to the garage (no one asked where I wanted things) and they seemed in a hurry to leave. The person who was in the truck in charge of placing items in the truck was good on both locations though.
Given the rates are a lot higher than the 'smaller' by the hour companies I would have expected my washing machine hooked up to the new laundry and the boxes to be put in the relevant rooms/areas.
The booking process was great, loved the virtual tour for the estimate and all my quetsions were answered well and Katerina was helpful at all times. Cam who phoned to confirm days and times was also really great to deal with.
The guys packing the container were a bit slap dash...... resulting in damaged, breakages and missing items. The guys unpacking said it was a really bad loading job. Three nice guys unloaded but then they dropped a box containing porcelain cookware. Your service wasn't worth $6K ($7K including insurance)