Customer Reviews

We'd very much like to be rating you 5 Star and ticking YES to to the above two questions. However, there were a few "hiccups" that occurred (some not too major) leaving us a bit perplexed and with a sour taste over our experience . The main issue was the attitude of moving staff after he caused damage not only to two pieces of our main bedroom furniture (chip to top left of headboard & 3 chips/scratches to top of a bedside cabinet) but more annoying was that he tried moving both bedside cabinets (one on top of other) at same time - with the almost inevitable result! Yep, the top one slid off.. causing a gash/hole in the door between passageway & main bedroom! He refused to accept that he had done anything wrong (had a blase attitude) Also, I was left feeling like we were treated as "second class" customers for not using your packing service? I say that because he made a comment when I asked him for a phillips screwdriver to detach the mirror (off the dresser unit) and he said words to the effect that it was NOT their (Conroy) job to be providing any tools, as we (the paying customers) had chosen not to use your packing option. Of course by that stage, all our tools were stowed away in a box somewhere up front of Conroy truck. I then had to go find a neighbour who could lend me one. The crew were also rather slack with their "timeliness" by arriving at 09:05 (we were told 08:00 by Operations via phone call to Rochelle the previous day) and they took a full two hours from leaving Otane until arrival at Ypres Street. I wasa advised  that they'd be taking a 30 minute lunch break (no problem with that) however, it should no way have taken 90 minutes to drive that distance? My wife was left hanging around waiting & wondering what had happened? There were a couple of other minor matters, but I do feel like I've moaned on enough already..

I am sorry to report that my communication with move co-ordinater was often confusing. My impression is that she is not too well organised but perhaps I might have been just unlucky. 

While in Australia,  I had some trouble understanding some forms, 1 lady I dealt with was not helpful at all.. emails took ages to be returned or not answered at all.. 

Other than her, I have had great communication with everyone else involved. 

We utilised Conroys services for our recent move which involved 2 weeks storage. The packing staff were friendly and helpful, just could have been more careful in their packing as minor damage done by not enough care. Not sufficient to make a claim. The drop off crew were also friendly and very helpful with no issues in the placement of our possessions.. Contacting Conroys was simple, though we seemed to be always dealing with someone different. My preference is I like to deal with one person. Conroys , for us provided a one stop shop. Areas of improvement can be made, though overall I would use Conroys again.

The removal team of 3 were brilliant, they made the choice of using Conroy's worthwhile.