Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersFriendly Helpful
We utilised Conroys services for our recent move which involved 2 weeks storage. The packing staff were friendly and helpful, just could have been more careful in their packing as minor damage done by not enough care. Not sufficient to make a claim. The drop off crew were also friendly and very helpful with no issues in the placement of our possessions.. Contacting Conroys was simple, though we seemed to be always dealing with someone different. My preference is I like to deal with one person. Conroys , for us provided a one stop shop. Areas of improvement can be made, though overall I would use Conroys again.
Very poor experience Extremely stressful , truck due to arrive at 9 got a phone call apparently the staff hadnt turned up to work , then 10 another phone call truck wont start apparently flat battery , phoned branch manager said he look into it and get back to me but never heard from him again and wouldnt answer phone till end of day , Truck finally arrives at 12 , Driver and a couple of young kids , 4 and half hours later truck loaded but couldnt fit everything on .Now this is where the service improves , they sent another truck to collect the balance and didnt charge us for it , would also like to mention that all the guys on both trucks were very helpful and friendly, especially Mike who I was dealing with mainly. So booked at 9am finished unloading at 7.30pm .
Brilliant
The removal team of 3 were brilliant, they made the choice of using Conroy's worthwhile.
I have been very happy with the way I have been treated with respect and friendly courtesy. I have not been able to unpack any cartons so still unaware of the state of the goods inside.
Picture and monitor not internationally wrapped as agreed
reluctance to put beds etc up at delivery end
cannot find feet for bed
My TV got broken in transit and I still haven't heard back from the insurance company.
Educate staff on basic insurance claim steps and processes. It's a stressful time when something gets broken and having the awnsers instead of pushing the phone around doesn't help.
Please see text sent to Shane on 16 Aug re known problems. I will not be unpacking until after new carpet is laid in week of 28 August. I accept there can be issues when moving. My gripe is that I was not told about them, and staff need better/more training in regard to reassembly of recliner chairs.
All staff pleasant to deal with, and those with Christine and Rachel were excellent.
The communication leading up to the move was good and the quote professional which was why I went with Conroys. The guys who packed up my household were friendly and efficient, however, their handling of my precious belongings was a bit rough. A very valuable painting's frame was damaged on two of four corners, a glass vase broke in transit, the glass top of a console was scratched, and they gouged a wall lifting a chest of drawers up some stairs. Items that should've been kept together were split into different groups, making re-assembling a bed, for instance, impossible. All the staff I dealt with were friendly and helpful, however, for the price I paid, I expected more respect for my property.
The guys who packed up the truck and unpacked at the other end were very lovely and respectful, and did a generally all around fantastic job. Unfortunately one of our pieces was left behind at the depot when our things were first dropped off and it was a bit of a hassle trying to organise our lives around waiting for it to arrive on a subsequent day.
No complaints with the 2 guys that did the moving, they were on time, professional, careful with our furnature and efficient with what they did.
The 3 Star rating is based on the Comms & Admin around billing.
1/ We were initially billed for 30min more than the job actually took. Had I not been able to verify the times via Google Timelines this wouldn't have been picked up. I would have expected a company of the size of Conroys to have a Fleet Tracking system (eg ERoad / Navman) such that arrival and departure times were determined automatically.
2/ I wasn't expecting to pay for a smoko break in the middle of a 2hr move. I know the movers need their smoko, however given the size of the job (6pcs of furnature & 2 pot plants) I would have expected smoko to have occured either before or after the job.
The guys were not told about the driveway, which they couldn't get the truck up. They were not told how much they were collecting. They were given a truck with no tail lift or ramp, some of the things being moved were extremely heavy, such as fully loaded full sized tool chests, and they had to lift these by hand, risking damaging the item or harming themselves. Their treatment makes me not want to use Conroy again, they were great guys and did an awesome job, they deserved better. Aside from that communication with the office often took days to get an answer to questions.
Some stuff is lost and hasnt been delivered.