Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others
Hi there,
I felt admin support was great and the visit to the property. Whilst our movers were hard working they were not careful enough with our belongings resulting in a badly damaged coffee table, artwork and washing machine.
Thanks
Furniture arrived damaged and some was sliced into when unwrapped
When we moved out we felt that it had been a great process, however when things arrived at our new property we are really disappointed at some damage to high quality furniture, deep gouge marks and scuffs etc. Extremely disappointed with this.
My advice is to ask if everything can be wrapped as some of the furniture that was unwrapped incurred damage.
Movers left our washer and dryer behind.
Still waiting for a call back regarding it getting sent us.
We'd very much like to be rating you 5 Star and ticking YES to to the above two questions. However, there were a few "hiccups" that occurred (some not too major) leaving us a bit perplexed and with a sour taste over our experience . The main issue was the attitude of moving staff after he caused damage not only to two pieces of our main bedroom furniture (chip to top left of headboard & 3 chips/scratches to top of a bedside cabinet) but more annoying was that he tried moving both bedside cabinets (one on top of other) at same time - with the almost inevitable result! Yep, the top one slid off.. causing a gash/hole in the door between passageway & main bedroom! He refused to accept that he had done anything wrong (had a blase attitude) Also, I was left feeling like we were treated as "second class" customers for not using your packing service? I say that because he made a comment when I asked him for a phillips screwdriver to detach the mirror (off the dresser unit) and he said words to the effect that it was NOT their (Conroy) job to be providing any tools, as we (the paying customers) had chosen not to use your packing option. Of course by that stage, all our tools were stowed away in a box somewhere up front of Conroy truck. I then had to go find a neighbour who could lend me one. The crew were also rather slack with their "timeliness" by arriving at 09:05 (we were told 08:00 by Operations via phone call to Rochelle the previous day) and they took a full two hours from leaving Otane until arrival at Ypres Street. I wasa advised that they'd be taking a 30 minute lunch break (no problem with that) however, it should no way have taken 90 minutes to drive that distance? My wife was left hanging around waiting & wondering what had happened? There were a couple of other minor matters, but I do feel like I've moaned on enough already..
Our original booking was not followed up and when I rang the day before the move I was told there was no record of the booking. The lady I was talking to ( Rhonda ) pulled out all stops and arranged the shift at short notice one day late on the Saturday morning The truck was there at 7.30 as promised with two great guys and the shift was completed by 9.30 ( a good experiance ) A good team but let down by the original contact not being actioned
I am sorry to report that my communication with move co-ordinater was often confusing. My impression is that she is not too well organised but perhaps I might have been just unlucky.
Good
There was a slightly damaged electrical cable during the move but otherwise ok. In terms of quote and buying insurance it should be explained in the quote that you need to go back to the insurance company etc. I paid on the quote which included insurance but then when I accepted it, another operator said you still had to get go back and get a firm quote... it was a bit tedious and increased my emails by 50% which I didn't need to. Also best to have one person deal with it from start to finish for more consistent customer experience. Otherwise, the price was good, movers were good and overall a good company.
While in Australia, I had some trouble understanding some forms, 1 lady I dealt with was not helpful at all.. emails took ages to be returned or not answered at all..
Other than her, I have had great communication with everyone else involved.
Our boxes were put in the wrong rooms. Furniture was delivered in a strange order so that it was blocking doorways and we couldn't get to the boxes.