Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersA little disorganised, Had to pay for their half hour lunch break. Reasonably happy
Im still waiting for my delivery its been 4 months since start of Nov.
The service and updating is good however, my 50" TV screen was broken when I received it.
Need improvement in customer management and communication as sometimes I had to send reminders to get a reply on my email. Had an unpleasant experience of a call with operations team regarding the delivery date. Tone was rude and not cooperative at all.
We used your services this Feb 24 as we had a great experience in all aspects 10 yrs back.
This time we were very dissapointed with the lack of care taken by staff and the lack of damage protection on your equipment.
Quality furniture was damaged, ie Edge of coffee table split indents in the top. Mirror frame on dresser broken. Scuffing to top surface of same.
Dents in the top side corner of a brand new dresser. A lamp stand broken, Two ornimental dishes broken into multipul pieces.
Overall pretty dam poor. Very inexperienced staff bar one.
Christine, who did the quote, was great. The guys who did the packing and moving were also good. However, the coordination and communication were poor, to say the least. I had to go back to the coordinator several times over the dates being wrong. I was given no timings - I had to ask. Whilst I am grateful that I didn't have to do the packing, some of the items wrapped and packed together were bizarre, to say the least. The guys who delivered my stuff were unaware that they were supposed to put back together anything that had been taken apart (ie the beds, the dining room table etc etc). I still have no washing machine, as this was not plumbed back in. So from these points, your service was poor, to say the least. Would I recommend your services on this basis? No, I would not.
I used Conroys when moving from Wellington to Christchurch and had no issues at all. This time around my dining table was damaged just getting onto the truck (the only large item that needed to be moved) and my shared mailbox hit as the truck was leaving. Not a lot of confidence in how my stuff will be delivered once it comes out of storage - not a lot of care taken with posessions/property as presume insurance will cover it. On the plus side the guys were friendly.
Delivery was a day late and was informed on the morning I was expecting the delivery. This is not OK, especially when I've picked up the keys and started paying rent on that day and then had to find another place to stay. I should have been told days prior, not the morning of. However, I would like to make a big shout out to the crew that pick up the furniture in Auckland they were amazing, friendly and quick.
Significant damage to wall/s in stairwell to upstairs. The young guys worked hard. But too rough. They tried to do everything with one person, if the had worked together they would have avoided damaging the wall.
packing was done well.
Good response to my request for a quote.
I will be submitting a claim for the damaged walls
I can't answer the last two questions honestly because they would be 'that depends'. I have to say the Tauranga team were amazing, exemplary and I hope they are well looked after and rewarded. A big shout out to them. However, it was as the reviews said about using Conroy to move from Tauranga to Auckland - the Auckland end of things let things down. I didn't receive half of my things, couldn't set up beds and therefore couldn't really start to unpack let alone work. It was a long weekend and then a neighbour said she'd seen a lot of belongings on another floor and they'd been there all weekend. So, even though the crew knew exactly where they were supposed to go they neglected to deliver them and left them on the wrong floor which we would never have known if we hadn't met the neighbour by chance. We were shocked and appalled, not to mention very tired and it has slowed down the whole move and heightened the stress. Plus impacted business. Doug was great in trying to help though.
Tim was awesome with packing, but unfortunately several of my special ornaments were broken from poor packing and a lot of the furnitures corners had chips in them as they were not protected properly, and then driver broke a statute in the driveway.