Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersLovely staff
However very disappointed with the care taken of our new fabric furniture
No blanket wrapping dumped on truck floor arrived filthy!!
New white fabric chair no mattress bag
Staff said they didn't have any?
Selling a service which unfortunately I didn't experience
Items broken through careless handling
Regards
The packing and delivery teams at both ends were efficient, good humoured and an overall delight.All possessions arrived intact and accounted for.Communications from the Queensland office were pretty average, meaning I had to make contnual enquiries to receive status updates.
The Auckland office on the other hand were excellent communicators.
Broken and damaged items again. Never again using Conroy's
We found every member of the staff to be pleasant and very helpful. However, we were not impressed with some of the packing. For instance, an electric blanket should never be used as packing around household goods. Also, in the case where there are 3 computers, each computer should be packed in its own box, not spread over several boxes. e.g. the screen in one box, the keyboard in another box, the cables in another box, etc. We also don't agree with linen, sheets etc. being used as packing for fragile objects. Towels are fine, but not linen. Another thing we have found to be very confusing, is that many of the boxes have been used and labelled previously. That's fine, but the old labels should be crossed out, and this was done in some cases. However, on some boxes one side would read "kitchen" and the other side would read "bathroom".
Happy
Kia Ora as an improvement the communication could be a little better. We got a confirmation that our container had arrived by email but no one could tell us when we could expect the delivery. Of course we were 2 weeks before Christmas, but a bit more information should have been helpfull. Suddenly we got a phonecall at 6 pm that our stuff was coming the next morning! Luckely I was free from work and it was just before Chrismas. So at the end all good and happy.
Delivery of furniture was very disappointing. As my furniture went into storage I can not guarantee what it is going to be like when I pick it up. It is jammed packed with my heavy stuff and leather lounge suite shoved in at the last minute. All light boxes etc were out at the back so no way able to access them. The storage unit door will open only half way because it hits my leather chair so no idea how we are going to get my furniture out.
On a couple of occasions operations told me to be at my pickup by 12:30 then let me know the guys needed a lunch break and be there before 1pm. I then called Conroy's since they had not shown up and to see where they were and they arrived after 2pm.
I then had the same experience with the Delivery to Cambridge - told it was 10 am but they arrived after 11am with no one letting me know.
Thank you
Thank you for moving my stuff .. an interesting bunch of workers very pleasant .. some very organised
The guys were pleasant and methodical but we did have a couple of issues. The guys turned up late and went to the wrong address initially (we had specified Acacia Road as first pick up but they went to Bay Park Place). We also had a couple of items broken.
I have received everything but my toolbox I have rang the Tauranga branch about four times and still no response apart from that all went well I need it for my work
After asking directly at least twice no one would give me a tentative date for delivery (I did not expect an exact date, just roughly). I was away over the Xmas period so was trying to organise someone to be home to accept the delivery.