Customer Reviews

I paid and arranged to move purchased good from vendors in NApier to m family in Auckland.  The goods were picked up on time but arranging delivery was challenging with no phone calls, no updates etc.  The washing machine and dryer were in auckland on Thursday 25 June, I was told it was down for delivery on MOnday 29th.  My sons stayed in all day Monday Tuesday and  Wednesday but no delivery or contact.  I phoned on their behalf many times and was told many stories.  At one point the depatcher told me he thought Totaravale was in Manurewa instead of North Shore!!  It was finally delivered on Thursday lunchtime.  I appreciate that the load would need to be viable to travel so far from the depot but I am really disappointed in the lack of courtesy in keeping us informed and the time wasted waiting.

I have used Conroys to move myself from Auckland to Napier, my son from Auckland to NApier and back again twice and to move clients' goods from work with no mishap - I hope this was a one off. 

I have used Conroys for a while but have found that the centralised system to Napier does not work well at all. I just like to be able to ring the Auckland office rather than it going to Napier. I had some issues with my quotes (misunderstanding on the quote form) and when the boys turned up although the request had been sent through to Ak correctly by Caroline the Ak office was going to refuse to take one of my deliveries as they said they had no code (which they did). I had to spend considerable time sorting it out. One chap seemd very experienced but the other chap not so much as did not seem as confident in his carrying techniques although were very polite.They were caught bewtween their boss syaing they couldnt pick up my delivery and the Napier office saying they could.I had advised a heavy load but the truck had no mechanical lift making it very difficult.They said they would have to come back but I insisted on the load being attempted.I asked for a call 20 mins prior but that also did not happen (as I had said it was a pick up at my other location). I do not know how the delivery has gone yet although no news is good news. 

Another aspect is the tracking of 11 items being picked up...I asked how this was going to be tracked and I did the stickering and coding myself and wrote on the back of the paperwork.I would asume stickers would be produced rather than my having to do them manually! Rather unprofessional..

So all in all a pretty average expereince to be honest.

We found the service to be satisfactory and were happy with the crews work on site.

However the pick up crew were nearly 2 hours late due to the rostered driver not turning up for work.

Again on delivery we were told by dispatch Thursday 18 June the truck would be 9.30 - 10.00 for delivery. We had extra hands organised to unload due to the access at the property. At 10.30 following calls to your dispatch we found out the truck was not due till 1.00pm.

It arrived not long after 1.00pm and only had the driver and 1 other. We were told that there would be driver and 2 crew.

We are not happy we had to wait at both ends with no updates from Conroy. Also in regard to having extra help waiting for 4 hours at unload was inconvenient to us and our helpers; and being 1 crew short at unload was not ideal either.

There was 4 pottery plant holders broken and the delivery driver, who did not load, commented that they should have been wrapped.

Took twice as long as previous move with conroys,same amount of furniture etc prepared the same way to approx the same distance,which was from Havelock North to Hastings..That move took 2 hours..

Otherwise ,fine,

Thank you

Hi

The man who picked up my 4 Topairy in their pots was great.  But one of the pots was broken on arrival in Auckland which was very disappointing.