Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Generally satisfied"
"Wouldn't recommend to others"
Wouldn't recommend to others because then I would feel responsible if something went wrong with their move. Probably wouldn't use again because packing not great and 3 breakages - although thought the people I dealt with were pleasant.
"Communication at delivery point was poor"
Service in Auckland was great and the boys who dropped furniture off in Napier were very efficient, however communication at delivery point was poor (no one called in morning to give approximate time of delivery and no one called 30 min prior to delivery to advise drop off so the guys had to wait 20 mins while we drove to the delivery address). Also why do you use those cheap, awful stickers to label everything? We have had a terrible time removing them, especially the ones stuck directly on our wooden furniture! For the price you charge surely you can use easy to remove labels!
"All collected and delivered as arranged."
Hi ya - our/my stuff was all collected and delivered as arranged.
Just 2 things I'd like to mention since I'm here now doing this review, and maybe both are null & void as perhaps I was meant to have done more too.
1. Noticed that somewhere after pick-up the 2 men’s bike were placed on top of a lot of other large items in the truck and when the driver had to get them out on delivery it seemed quite difficult as he had to juggle and drag them over-head to manoeuvre with handle bars, peddles, spokes and wheels all moving and catching on things. What with having to get straight back to work at the time and rest of the week, still don’t know yet if there’s any damage to these.
2. There’s a large scratch/gouge down the side of one of the smaller dresser.
Was it my responsibility to have these it’s wrapped?
Need to say the driver was pleasant and thank you for covering the bed & base in plastic and thank you for packing the stereo into boxes.
Cheers, Margaret
"Real time wasters"
The reasons for the above rating. The young men who came to pack our house house were there for approx 5 hours, of which half the time was spent sitting and laying in the van resting, smoking, talking on the phone. These young men stretched Out the job as long as they could, real time wasters.
As our furniture went into storage when it arrived in Whakatane we have only been able to inspect a small amount. We have found scratches to most of the bedroom furniture, and a knob broken on the small wall unit. There may be more but we won't know until it comes out of storage. I do have photos of the damage we have found so far.
Wasn't impressed that the guys tracked mud onto carpet at uplift and that phil didn't have a helper at destination. Nothing broken and frozen stuff all good. Coffee table, entertainment unit and spare bed acquired scratches.
Generally satisfied with service in relation to cost noting above points