Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"We found the service to be satisfactory"
3 Stars
The staff were friendly but failed to bag the couches and they now have dirt marks on them from their hands.
There is an oil stain on one chair.
"Took twice as long as previous move"
Took twice as long as previous move with conroys,same amount of furniture etc prepared the same way to approx the same distance,which was from Havelock North to Hastings..That move took 2 hours..
Otherwise ,fine,
Thank you
"Your guys were friendly but your systems and processes need help"
Hi
A few things. It would probably be useful if you asked for feedback from the correct person. I was the customer in this instance - not Janet Macklin. Additionally when I got the first call, they called me to tell me they were on their way to pick up the sideboard.....instead of calling Janet....
I had also asked that they call me when they get here because finding my house is a bit problematic. They didn't. I had to walk up the driveway after hearing the truck and they were at the wrong house.
Your guys were friendly but your systems and processes need help
Thanks
Peter
3 Star
Hi
The man who picked up my 4 Topairy in their pots was great. But one of the pots was broken on arrival in Auckland which was very disappointing.
"Your staff were very good"
I am in Hamilton, I had to wait a considerable time for my furniture to be shifted, I do not think you are geared up to do Hamilton deliveries. Your staff were very good and I was happy when you wrapped the furniture.
"Service was smooth"
Service was smooth, better on NZ side. Slight lack of communication
"Improve the accuracy of final delivery time"
The quote and pickup process was great as was the delivery by the Auckland team. In between we had an issue getting an accurate delivery date. The furniture itself had no damage. Improve the accuracy of final delivery time when the quote is finalised will go a long way to having a perfect system.
" Your communication was not grea"
I would only use you guys again if you were significantly cheaper than other companies. Your communication was not great. You guys showed up to collect the furniture with virtually no prior warning (somebody was going to call ahead of time to arrange a time) and then I could not get a straight answer regarding when the furniture would be delivered at the other end. In fact, an office person had told me it would be delivered on either 4th or 5th June. After it didn't arrive I called up to be told it would now be on the 8th June. Inconvenient, as there was nobody able to be at home this day, and I also had to spend a few more unexpected nights sleeping on the floor.
"disappointing experience overall"
I think things could be improved. While one issue was not the fault of Conroys - the sub contractor hired to help pack missed a cupboard in the kitchen after being told that was where the pots were,. The lack of communication from the Christchurch office was very disappointing. The information given by Brisbane office was that a Dunedin company was the NZ agent. After a couple of phonecalls to them, I was informed it was your Christchurch office. When I eventually got hold of Adam, he seemed very bored with having to arrange delivery, even though this was nearly a week after our furniture arrived. Our contact with Emma in Auckland had indicated that customs and quarantine had been cleared and that delivery should be the 4th or 8th. We had ensured that the delivery address was given in the time frame requested (2nd June). Even after telling Adam that we did want delivery, We heard nothing more and had to contact Emma to find out what was going on. We still did not hear from the Christchurch office re the delivery, it was the truck driver, who contacted us and advised delivery time. The result is a disappointing experience overall.
"Overall service great"
We understood from Allied Pickfords that our goods would be unpacked on delivery. Not really an issue as we have been able to unpack at leisure and as required. But this may need to be clarified with Allied Pickfords. Overall service great. Reception and delivery staff very friendly and efficient.
"Great friendly guys to work with"
Great friendly guys to work with
(quite a bit of damage to hallway walls from trying to get desks in, and the corner of a book shelf)
We found the service to be satisfactory and were happy with the crews work on site.
However the pick up crew were nearly 2 hours late due to the rostered driver not turning up for work.
Again on delivery we were told by dispatch Thursday 18 June the truck would be 9.30 - 10.00 for delivery. We had extra hands organised to unload due to the access at the property. At 10.30 following calls to your dispatch we found out the truck was not due till 1.00pm.
It arrived not long after 1.00pm and only had the driver and 1 other. We were told that there would be driver and 2 crew.
We are not happy we had to wait at both ends with no updates from Conroy. Also in regard to having extra help waiting for 4 hours at unload was inconvenient to us and our helpers; and being 1 crew short at unload was not ideal either.
There was 4 pottery plant holders broken and the delivery driver, who did not load, commented that they should have been wrapped.