Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Disappointed no organised removal of packaging"
"The truck pickup in Auckland was two hours late"
The truck pickup in Auckland was two hours late so we were delayed returning back to Napier and I had to cancel an appointment on the way. The staff were great once they arrived and worked hard to get the job done by 2pm. Unfortunately the driver who delivered the big truck in Napier had a very negative and unhelpful attitude. It was clear he didn't want to be there and was overheard being rude about me by my partner. The other two were great and worked very hard to make up for it but still my partner did most of the heavy lifting. A few things were broken and the protective blankets were removed too soon between trucks so dirty hand prints on upholstery of new dining chairs etc. Overall it was an average service and without my partner working very hard it would have taken a lot longer. Not a disaster but expected a little more customer care to be honest. Glad we got it done eventually and now the unpacking begins.
"At the end of the day I was happy"
I was surprised with how long it took for the removalists to pack our items into the container for the move. Having never done an inter-city move before I realise this may be how long it takes in general, however we were quite unprepared for this. I was very unimpressed with some of the language and behaviour of the removalists and was really disappointed that not all items were able to fit into the container and a second truck was arranged to collect them.
At the end of the day I was happy that everything arrived at its final destination in one piece and the additional items that couldn't fit into the container still arrived at the same time, so it was an efficient service at that end. But some warning about how long the packing/removing of items might take and some better co-ordination and communication.
"Duty of care could have been better"
Duty of care could have been better. While it was a very long day for the three guys, a few items were damaged during loading. An expensive lead glass display cabinet has two broken panes due to it being squeezed in to a smaller space on the truck than was needed. I was present when the glass broke. An oak dining table has a mark across it where the blanket moved and the item above was pushed in to place. The 4 bar gate/fence was damaged at the new house by the removal truck. Conroy has agreed to have the damaged gate section replaced. The lead glass panes will cost several hundred $ to replace.
Conroy need to consider better protection covers for the furniture. A company I used in Porirua had covers for the suite, all the beds, the table and chairs and all other expensive items. It meant that the goods were less likely to get damaged or marked. This would improve the customer satisfaction for Conroy.
3 Stars
The pickup of our items in Wellington was well managed and my wife was delighted with the service. The dropoff in Whakatane was not done well as the truck was two and a half hours late from the final leg from Tauranga to Whakatane. I ended up helping to unload my possesions as there was only one person in the truck and one person unloading.
"Thank you for chasing up the mysterious missing items"
Thank you for chasing up the mysterious missing items - sofa legs and bed bolts!
Gina
"The removable stickers are hard to remove."
The removable stickers are hard to remove.
Framed pictures that were to be in bubble bags then boxed weren't. Just boxed so damage occured with one and needs reframing. If we had known that bubble would not be used we would have done it ourselves. These items were specified in the quote to packed by Conroys and charged for accordingly.
3 Stars
"Overall great assistance with all arrangements"
Overall great assistance with all arrangements however INSURANCE was an issue with travel for 10kms & 10mins @ an exhorbant cost, this rhen was reduced, based on a phone conversation and then after further discussiuon around cubic metres further reduced. Payment made on completion didn't include insurance admin communication is lacking!
"The driver that dropped off my goods was extremely helpful"
The driver that dropped off my goods was extremely helpful and went the extra mile to help me unload the goods and get them into my garage. He was professional yet friendly and genuinly seemed keen to help out in any way he could despite having many more deliveries to make that day.
3 Stars
apart from the mix up with pick up and delivery days all went well
"They were a good team on a very long day"
We had Tania and Brian to do the removal for us. They were great, very careful with our furniture and careful with moving things into our new house. They were a good team on a very long day.
We did ask for a small truck as we knew a big truck would not get down the long driveway to the property we were moving from. A big truck arrived which meant that everything had to be trundled down the long driveway and on the morning of the move it was raining. We had also asked for a small truck for the original move from our residence to the temporary accommodation but this did not accur. When the movers realised that they had to move all the furniture from the truck down the long drive to the house they did request more workers who did arrive in the afternoon to help.
Only 2 people to move us which meant that it took from 7.45am until 5pm to do the move. Another person or two would have meant more efficiency on the day.
We did have good communication with Conroys by e-mail regarding our storage and for information regarding the move. We were told by phone when the person was coming to do the packing the day before the move but were not told when to expect the movers on the day of the move.
Only one person to do the packing (Steven) but he was very efficient and packed all our things carefully.
There was one issue we were not happy with regarding the initial move from our residence to our temporary accommodation. We moved on a Friday and were originally booked to have the packers on the previous day. Conroys did ask if they could pack us on the Monday as they packers had no work booked for that day. We did agree with this arrangement but in retrospect we should not have agreed with this as it was very inconvenient to live with packed surroundings for 4 days.
Disappointed no organised removal of packaging. Some trophies smashed as not wrapped in bubble wrap.