Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"I am not happy"
"This is a mixed review"
This is a mixed review. The packers were very good, effiecient and pleasant. The removal men were good during the loading, although distracted by The Arnold Hall who wanted to talk to them....he is 82 with loads of memorabilia in his garage. The unloading was slooow, the men stopped far too much to talk to one another or us. One was leaving so he did not seem to mind about anything. Two of the guys had no time for the current local company management, they liked the previous manager as he knew what he was talking about and treated them far better.. They did not damage anything but finding items in the various boxes became difficult as some were used several times and the previous lists written on the side, were not removed. This meant that some boxes were in the wrong room and some items have not been found as yet. As they were leaving some of the boxes packed and stacked in the garage for the 5 month stay, this defeated the idea as some had to be found and unpacked to check the contents. I pushed very hard to get Conroy this contract and was disappointed. although they did not damage anything, which was good.
"disconnect between the quotation process and the actual moving process"
I found the initial stages of service from your team to be very good - everyone was efficient, prompt and friendly. Very professional and good resources available prioir to moving. A survey was arranged and a visit to our house and the move site was arranged within a week. On moving day things were different. Although the team was friendly and engaging and confirmed the arrival time the day before, It took the team at least an hour longer than was estimated, they didn't communicate about the process and were not efficient at times. The van sent was bigger than we expected, it did not fit down the driveway of the moving site (which was surveyed) and this put an extra strain on your movers and my family who jumped in to help finish the job with constant trips up a hill to reach the van. It felt very rushed and we just got everyone to drop things into one room instead of a more orderly delivery. It was a disconnect between the quotation process and the actual moving process. If so much time was spent on the planning and surveying, it is a pity the job did not go smoothly or efficiently.
"We found the removal workers very friendly and obliging"
We found the removal workers very friendly and obliging but unfortunately we later found one of our boxes of china had been dropped.The corner of the box was smashed in and the china was all broken. This included part of a very valuable coffee set which has been in the family for generations. i wonder why we were not shown the broken box before I signed the delivery off. We still have some unpacking to do but so far everything else is fine. Hard to rate until this problem is dealt with.
"unfortunatly some damage has been done"
the packing in Brisbane was excellent,the two guys unloading in Gisborne were great
- unfortunatly some damage has been done ,awaiting your reply
"lack of comms re the delayed delivery let the service down"
Pick up from Wellington was good, good communication and arrived on time. Delivery to Waipuk was not so good. I was advised arrival would be early pm, eventually arried 4.30pm and no communication was provided re the delay. Both pick up and delivey teams were very pleasant and helpful, just the lack of comms re the delayed delivery let the service down.
"still waiting for my stuff!!!"
still waiting for my stuff!!! has cleared customs etc but not delivered!! even though it cleared a week a go, have emailed twice for delivery date but have now had a response! would really like my stuff.
3 Stars
"The service started out fantastic in Perth"
The service started out fantastic in Perth, and after a longer wait than expected our stuff finally arrived......but with out the dirt bike missing and since then the service has gone down hill fast, with a lack of communication, to our bike crate being damaged and the tie downs not left with it, when we paid almost $300 for all of this and expressed on more than 2 occasions that we did want to keep all of this.
"Lack of cummunication was dissapointing"
We only got 1 hour notice with our shipment being delivered to our home. This was difficult to organise as we both work. Lack of cummunication was dissapointing.
"The two men who delivered our goods were excellent"
The two men who delivered our goods were excellent. Efficient, polite & extremely obliging! Shame about all the damage, which appears to have come from some VERY rough handling but who knows at which stage of the journey.
"Your website was an efficient way to book"
Your website was an efficient way to book. However I then heard no more 6 weeks later, when I initiated a call as to where my furniture was, to the Napier branch who was doing the collection. I was told it had been collected in Napier a month ago and was now in Christchurch. When I rang Christchurch they said yes they had it and they would deliver it the next day, but that was unsuitable to me. I had expected to be given progress updates, especially as the time period was extended.
The furniture arrived in good condition and the delivery people were friendly and helpful. I liked it that the wrappings were all removed and the furniture was carried into the room and put in the right place.
Hi
When we were loading the furniture a White cabinet was mentioned as being too heavy by the Driver. I offered to remove the items and re-pack in a box. This was declined by the driver who was amused at others having to lift it. The cabinet arrived in pieces. Now I notice my High densityTV has marks on the screen and is refusing to go. It was packed in its original packing.
As I packed and insured myself I shall deal with the situation. However I am not happy.