Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"I would have expected a more open and honest approach"
3 Stars
Lst time you were great, however this move wasnt good. were very late to come pick up funiture without a call to let us know, when arrive to pick up they damage this 1st thing they pick up to put on the truck.
Once arrived in Napier told would be droped off on thursday but never got a call and so called myself and they said oh sorry didnt relise it was ment to be droped off today. once funiture was droped off (realy nice guys). they had forgot our bike and couch. bike was droped off the next day (dismantled by your team and not put back together). and we still havent recevied our couch which is still in Christchurch.
Thanks
3 Stars
"Lack of communication & long delay"
Lack of communication & long delay. Unable to contact local office - phone never answered. We paid for a complete service including unpacking of goods but staff were in a hurry to get to another job so only basic unpacking was done.
"Just the lack of contact"
Just the lack of contact on the days of pick up and drop of was not what you guys said would happen. Was a bit dissapointed we had to chase you up to find out when the truck was coming and it didn't even arrive when said. So we had to contact you again, not the best for a first time mover, so I would maybe use you to transport items but may not move a whole house again. The people who should up in chch were lovely a d really friendly
3 Stars
Positive feedback:
1. The men moved very fast so we got got everything sorted from one house to another very quickly. Thank you for that.
Negative feedback:
The men arrived later than expected ~430pm so I guess it's almost home time. Once arrived and I showed them what needed to be transfered and one of the men commented "Ah this is going to cut into my drinking time!"
1. You are late.
2. I don't care if it cuts into your drinking time I'm paying for this service.
"I have mixed feelings"
I have mixed feelings on my on move from Wellington to Christchurch. The price quoted was very good. Graeme & Jo in Wellington were great as was Amanda in Christchurch. So for the things that didn't go so well. There was an issue with the garage door being damaged in Wellington however you resolved this by paying the bill. Also you could of packed things a little better, an example of this is some small delicate ornaments were just put inside drawers, luckily no damage or breakage. The odd box wasn't labelled properly & some items were difficult to find i.e bed legs & screws. I feel also at times communication coil of been better. On the agreed day of delivery in Christchurch we were advised to expect arrival between 8-8.30 however it didn't happen until after 10. A simple phone call to advise of this delay would have been the appropriate course of action. This would of also been appreciated in regard to delay in the furniture arriving in Christchurch. From what I was told it didn't arrive until the day before delivery. Bearing that in mind I believe the storage fee I paid is a bit much as in reality it was only in storage 1 day so shouldn't the fee be adjusted?
3 Stars
The service was good once it happened the two guys that helped with the unloading were great
"The packing could have been better"
Ewen was great to deal with. Very personable, helpful and quick to reply to emails. The packing could have been better. Many books were poorly packed and bent over, some liquids were stored upside down, and bleach spray was packed with misc items including an electrical appliance. This did leak and bleach damaged a wine cooler bag. Some re used boxes did have multiple labels so it was a it of a guessing game at times as we were unpacking. The guys who came to uplift and return our belongings were great and friendly. Many thanks
3 Stars
"the delivery staff were not as careful"
pick up staff wonderful, knew what to do, were careful with the furniture and boxes.
delivery at other end was quicker than I expected, however between pickup and delivery a couple of items were damaged, cracked glass, scratches in wood. they didn't leave the property in this condition so somewhere along the way it was damaged.
the delivery staff were not as careful as the wellington pickup staff, they hit the door ways with the pieces they were carrying and generally did not show much care for the belongings, dropping and scraping items- really just being rough.
Hi there. Our review is a little unusual in that, on the whole, the Conroys service was a good experience and our "yes" to using your services again (we will need to move again twice in the next 18 months locally in Napier) is somewhat dependent on the response we receive to this feedback. We had a bit of poor communication on the location of our plants that had to be separately transported but that wasn't a significant issue. However, what was really disappointing was the breakage of two items - one of very minor value but one of substantial sentimental value as it was a birthday gift to my wife (a "steamer" deckchair) accompanied by a failure by the guys moving our stuff to point out the obvious breakages. In fact, it seems more than likely that the broken items were placed at new home here in Napier in such a manner that we would not pick up the breakages until some time down the track when we came (as we now have) to move those items to a different place in the house. I understand that accidents happen and that's what insurance is for (which we arranged separately). But we are less than happy with the apparent failure to "fess up" when these breakages occurred. I would have expected a more open and honest approach.