Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"communication with some of the office staff and with the dispatch was quite poor"
"fast efficient and cheerful"
It took a long time from docking to delivery but the delivery guys were fantastic - it was a tricky hard address and they were fast efficient and cheerful.
"too much of a hurry"
Staff were nice and friendly.
As we have discovered with all moving companies that we have used, the guys are in too much of a hurry and don't care too much for your belongings or for the property that you are living in. The guys managed to damage door frames (which needed sanding and repainting so we didn't lose any of our bond money) and mark walls. They thought it was a bit of a joke that people complain to them about touching the new paintwork in a new house...perhaps they should think about how hard people have worked to get a nice new house, why should it be wrecked by someone who doesn't give a toss. We have scuff marks down our new walls and we only let them bring 2 couches and 2 mattresses into the house!!
"Excellent company communication"
Actual movers excellent. Packers poor, missed goods, packed kitchen goods poorly resulting in spillages, lacked common sense.
Excellent company communication.
"Most things were good but"
Most things were good but;
1. The packers needed to communicate/check more so things to be left weren't packed . There was no problem correcting this, though.
2. I did not like having to prepay. This meant you didn't trust me but I had to trust you. You should perhaps ask for a substantial deposit, up to half the quote.
3. Your charges for insurance are ridiculously high.
4. Two casserole dishes were broken through faulty packing. Three weeks later we have heard nothing from you on this matter.
"Our experience with Conroys was mixed"
Our experience with Conroys was mixed. One of the two guys was quite simply a misery guts. I can't say I've ever come across someone that is so miserable on the job. He struggled to say even the most simplest of greetings and ignored anything and everyone to the point of rudeness. Clearly he does not like his job and frankly, as a client, I'd prefer he got another one. He couldn't have moved at a slower pace and I felt sorry for his partner. Once the truck was loaded up and we were half way to the new house we realised they had left behind the washing machine and dryer. It appeared to come as a surprise to Chris and certainly didn't add to his mood. Last item to be put into the new house was a substantial sized counch. To which he very readily decided they couldn't do it without more men, next weekend. My husband thankfully disagreed and with door removed and feet off the couch, they managed to get it in. All in all he was seemingly very unwilling from the time he arrived. Very dissapointing. I guess repeat business in this game doen't matter all that much as people tend to stay put for a while. But frankly, so long as I might run the risk of having him move me again, I won't be using Conroy.
3 Stars
"It was a very rainy day..."
It was a very rainy day so hard work for all but I had to ask to put down blankets to protect my carpet. Also a buxus plant was broken due to one person putting another pot plant right on top of it. The attitude was 'it will grow' well buxus plants take years to grow back into shape. The last conroy staff that moved me where far more engaged and thoughtful. All that said they did work consistently for four hours and the weather made things difficult.
"Overall I was somewhat disappointed"
Move was arranged for storage. We were told that a container would turn up for our uplift. Instead a truck turned up and had to call a second truck for overflow. When we got our stuff delivered the overflow was not there and we had not been informed of this. I had to chase up to find out about that extra delivery and as important items like my TV were on that loaf it really upset my planning in my new house. A number of items were damaged with damage ranging from quite bad scratches to a chunk out of my TV unit. I had some glass shelves broken and an a fra me shelf was smashed beyond repair. This was obviously down to poor handling and exaggerated by the extra handling as it was not put into a container in the first place. Your staff were very nice and friendly. And the guys at the christchurch end did a good professional job. My other main issue was that I was advised into chch on the 28th and that was the date I had organised my transit insurance until. Overall I was somewhat disappointed.
"This removal was organised on behalf of my mother"
This removal was organised on behalf of my mother who does not have access to online banking and therefore the payment option was stated as by cheque. However I was not told that the expectation would be payment to the delivery truck. The administration staff were quite rude when I said I would need to organise the cheque -my expectation was that an invoice would be sent and then payment made. This is what would have happened if paying online so why is the policy different with a cheque? The delivery people were fantastic and I would recommend your company but there needs to be a clearer policy on payment.
"Was not happy"
Was not happy that our tv's were not put in boxes as requested, our oak table and chairs were damaged due to not be wrapped properly. the delivery guys were fantastic, they were on time and unloaed everything quickly.
"Overall pretty good service"
Hi
Overall pretty good service (Mike and Rick). Amount (50m3) exceeded capacity (36m3) so extra still to come. That was OK except it included parts of a bed we needed and our TV screen.
They did put a hole in one wall which needs repairs.
Otherwise OK.
Greg
The communication with some of the office staff and with the dispatch was quite poor. It was hard to get a delivery date committed and then the truck did not turn up without information. But the team who delivered my stuff was very friendly and careful.