Customer Reviews

A bit of damage but we got here in the end

Until pick up date I had only dealt with one person regarding removal and storage.I had a phone conversation with her a few days prior to pick up plus I had been into the office and met with her to pay two days beforehand. Both times I confirmed the time and date of Thursday at 8am. She agreed. On the day the truck never arrived and at 8.20  I phoned, no answer, so I phoned dispatch. I was told there was no trick booked at that time for me, then he found it for 1pm. I was shocked and upset as this time had never been discussed. I had booked cleaners to come in to the house at 9.30 and told them the furniture would be gone. The person at dispatch (Kyle) said he would find out what happened and ring me back. When he did, he said he had spoken to her who said I must have said one o'clock initially and then changed my mind. This did not happen. I am angry and upset that The blame was directed at me, and nearly three weeks later, she has not contacted me about this issue. I did not get a confirmation call the day before, which if I had, this may have been avoided. Also, I believe the agreed time of pick up should be written on one of the many forms that have to be filled out. Conroys should be very proud of Kyle in dispatch and Justin and his team who provided an excellent service.

I was extremely happy with the professionalism of your Tauranga staff during our move but extremely disappointed in the Wellington staff and their handling of our move. I would use Conroy's again if moving locally though. Our inventory was a complete shambles, numbers did not correspond with items for about 1/3 of our goods. Our NEW fridge is severely damaged due to negligence in how it was stored in the container. It was placed up against the side without even a blanket to protect it. The paint has rubbed off the fridge onto the side of your container. The other side of the fridge has dents in it and the front has a scratch in the stainless steel. Boxes clearly labeled fragile and top shelf only were placed on the bottom with heavy boxes on top. Several of our other items of furniture have damage too!  No care was taken at all. I haven't unpacked all our boxes yet to see if anything has been broken, so far so good. Again, I highly recommend your Tauranga staff and would use them again. 

The pre-communication and organisation in our move from Kapiti Coast to Tauranga with Conroy was excellent.  The movers arrived at the time stated and delivered at time stated.  However, when the goods arrived at the new destination some items were damaged.  We were told by the Tauranga branch who received the container, that this was due to inappropriate loading at the Kapiti end.  One was a bed end, the leg of which is broken, rendering it completely unusable now.  Also glass has been broken in well wrapped pictures which will also need replacing.  Regardless of whether a customer packs some or all of their own items, you really want to feel that there is care and caution being taken with those items not only in transit but in regard to the loading of those items.  This was not the case on this occasion.