Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others3 Stars
"It was a very rainy day..."
"Overall I was somewhat disappointed"
Move was arranged for storage. We were told that a container would turn up for our uplift. Instead a truck turned up and had to call a second truck for overflow. When we got our stuff delivered the overflow was not there and we had not been informed of this. I had to chase up to find out about that extra delivery and as important items like my TV were on that loaf it really upset my planning in my new house. A number of items were damaged with damage ranging from quite bad scratches to a chunk out of my TV unit. I had some glass shelves broken and an a fra me shelf was smashed beyond repair. This was obviously down to poor handling and exaggerated by the extra handling as it was not put into a container in the first place. Your staff were very nice and friendly. And the guys at the christchurch end did a good professional job. My other main issue was that I was advised into chch on the 28th and that was the date I had organised my transit insurance until. Overall I was somewhat disappointed.
"This removal was organised on behalf of my mother"
This removal was organised on behalf of my mother who does not have access to online banking and therefore the payment option was stated as by cheque. However I was not told that the expectation would be payment to the delivery truck. The administration staff were quite rude when I said I would need to organise the cheque -my expectation was that an invoice would be sent and then payment made. This is what would have happened if paying online so why is the policy different with a cheque? The delivery people were fantastic and I would recommend your company but there needs to be a clearer policy on payment.
"Was not happy"
Was not happy that our tv's were not put in boxes as requested, our oak table and chairs were damaged due to not be wrapped properly. the delivery guys were fantastic, they were on time and unloaed everything quickly.
"Overall pretty good service"
Hi
Overall pretty good service (Mike and Rick). Amount (50m3) exceeded capacity (36m3) so extra still to come. That was OK except it included parts of a bed we needed and our TV screen.
They did put a hole in one wall which needs repairs.
Otherwise OK.
Greg
"I would have expected a more open and honest approach"
Hi there. Our review is a little unusual in that, on the whole, the Conroys service was a good experience and our "yes" to using your services again (we will need to move again twice in the next 18 months locally in Napier) is somewhat dependent on the response we receive to this feedback. We had a bit of poor communication on the location of our plants that had to be separately transported but that wasn't a significant issue. However, what was really disappointing was the breakage of two items - one of very minor value but one of substantial sentimental value as it was a birthday gift to my wife (a "steamer" deckchair) accompanied by a failure by the guys moving our stuff to point out the obvious breakages. In fact, it seems more than likely that the broken items were placed at new home here in Napier in such a manner that we would not pick up the breakages until some time down the track when we came (as we now have) to move those items to a different place in the house. I understand that accidents happen and that's what insurance is for (which we arranged separately). But we are less than happy with the apparent failure to "fess up" when these breakages occurred. I would have expected a more open and honest approach.
3 Stars
Lst time you were great, however this move wasnt good. were very late to come pick up funiture without a call to let us know, when arrive to pick up they damage this 1st thing they pick up to put on the truck.
Once arrived in Napier told would be droped off on thursday but never got a call and so called myself and they said oh sorry didnt relise it was ment to be droped off today. once funiture was droped off (realy nice guys). they had forgot our bike and couch. bike was droped off the next day (dismantled by your team and not put back together). and we still havent recevied our couch which is still in Christchurch.
Thanks
3 Stars
"Lack of communication & long delay"
Lack of communication & long delay. Unable to contact local office - phone never answered. We paid for a complete service including unpacking of goods but staff were in a hurry to get to another job so only basic unpacking was done.
"Just the lack of contact"
Just the lack of contact on the days of pick up and drop of was not what you guys said would happen. Was a bit dissapointed we had to chase you up to find out when the truck was coming and it didn't even arrive when said. So we had to contact you again, not the best for a first time mover, so I would maybe use you to transport items but may not move a whole house again. The people who should up in chch were lovely a d really friendly
3 Stars
Positive feedback:
1. The men moved very fast so we got got everything sorted from one house to another very quickly. Thank you for that.
Negative feedback:
The men arrived later than expected ~430pm so I guess it's almost home time. Once arrived and I showed them what needed to be transfered and one of the men commented "Ah this is going to cut into my drinking time!"
1. You are late.
2. I don't care if it cuts into your drinking time I'm paying for this service.
It was a very rainy day so hard work for all but I had to ask to put down blankets to protect my carpet. Also a buxus plant was broken due to one person putting another pot plant right on top of it. The attitude was 'it will grow' well buxus plants take years to grow back into shape. The last conroy staff that moved me where far more engaged and thoughtful. All that said they did work consistently for four hours and the weather made things difficult.