Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others3 Stars
3 Stars
"Aside from my missing box, the service was good"
"the core of the service we received was high"
We have used Conroy to pack and move us on several previous occasions. Until this final move we had been very satisfied customers. This time, several things happened to make the move more stressful than it needed to be.
Firstly, right from the first e-mail contact, we had set the date the move was to take place. It was disconcerting to be told on our final contact that Conroys could not move us on the 18th Dec and would not be available to do so until after Christmas. Given the new owners were taking possession on the 19th Dec and we were scheduled to leave the country on the 21st Dec. this was unacceptable. We appreciated the speedy effort made to correct this situation but...
Further to this, however, we had been assured the packing and moving could be completed withing the first day. The reality was only two men were sent to do the move. They worked very professionally and quickly throughout a long day. One of these men and a new man came back the second day and again worked hard throughout the day with no tea break or lunch break to get the move completed by 2:30 pm. The repurcusions of this were that my husband and I ended up being involved in the packing and moving when we had not intended this at all,. It also meant the cleaning lady we had hired to clean an empty house from head to toe at 9 a.m. on the 19th, had to work around furniture and moving objects and people to try to make the house presentable for the incoming owners. Neither she or I were happy with this.
Mick and Hux were just awesome. Pleasant, courteous and thoroughly professional. We want to acknowledge they did a great job on the ground. The organisation around the move appeared to us to be not as professional as we had experienced in the past, however.
We will use Conroys again because the core of the service we received was high but we would be very much less trusting about the administration of the move.
Therese and Doug,
"left us with a bitter taste"
We have moved with Conroy before and have recommend them to others. This time however the wellington team service and manner left us with a bitter taste. The way they packed up our items and getting rather short with us. The last hours we watched in horror as our items where thrown into the truck. We are supprised the damgaed was not more. But it was not all the team that acted this was just the one. The others I think saved the day. The christchurch team on unpacking 10 out of 10 and on one of the hottest days ever in canterbury... The one thing that was not alright was the packing of the items. When it arrived it fell out the truck, the loacl team managed to save items so the damage was limited to one item. But the tv\Monitors\Computer equiment was not packed as instructed... no wrapping nothing. Also I caught the wellington team using my guitar amp as a foot stool. I would use conroys again and recommend them but with a caution.
"we had several items that were damaged"
we had several items that were damaged, and i realised that you expect some of this , but when you give the people a birdcage to transport you do not expect it to come back in a state that it can not be used or even fixed. i rang to tell the lady this and she said that the manager would ring me. this has not happened. i strongly feel that this container was repacked or contents moved in some way as things did not come off in the order that they went on.
the guys that moved us were great, and i watch their packing and they did really well, so not sure what happened in between times. the load when it came back was bery loosley packed and some items that had arrows pointing up were upside down.
"The online booking process was easy"
The online booking process was easy, fast and Conroys customer service were very responsive.
3 Stars
"I was disappointed in the packing"
I was disappointed in the packing. We had quite a few breakages, scratches and scuffs. Also the labelling of the boxes was not very good. The movers were also rough with our furniture when delivering.
"A bit of damage..."
A bit of damage but we got here in the end
"Cartons incorrectly labelled"
Cartons incorrectly labelled at point of origin, caused significant issues at point of destination. Disappointing given we paid extra for the service. Only highlight was Janelle service's & she is a great asset to Conroy.
"I did not get a confirmation call the day before"
Until pick up date I had only dealt with one person regarding removal and storage.I had a phone conversation with her a few days prior to pick up plus I had been into the office and met with her to pay two days beforehand. Both times I confirmed the time and date of Thursday at 8am. She agreed. On the day the truck never arrived and at 8.20 I phoned, no answer, so I phoned dispatch. I was told there was no trick booked at that time for me, then he found it for 1pm. I was shocked and upset as this time had never been discussed. I had booked cleaners to come in to the house at 9.30 and told them the furniture would be gone. The person at dispatch (Kyle) said he would find out what happened and ring me back. When he did, he said he had spoken to her who said I must have said one o'clock initially and then changed my mind. This did not happen. I am angry and upset that The blame was directed at me, and nearly three weeks later, she has not contacted me about this issue. I did not get a confirmation call the day before, which if I had, this may have been avoided. Also, I believe the agreed time of pick up should be written on one of the many forms that have to be filled out. Conroys should be very proud of Kyle in dispatch and Justin and his team who provided an excellent service.
I found a lot of the plastic containers I used to pack my PE's in were smashed to pieces. I would suggest you recommend to your future clients not to use them. Also, one box was missing altogether - it had my small HD tv/dvd player in it. Every other box was accounted for eventually. Unfortunately, Conroy's staff did not wait around for me to tick of my boxes against what Conroy's packed in Australia. Aside from my missing box, the service was good and I would be happy to use Conroy Removals again.