Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others3 Stars
Office support was excellent
3 Star Move
A brown stain was left on my light grey carpet, I presume from tilting the fridge .this mishap was not reported to me, and was discovered when I returned for a final clean up 2 days later .My low review rating was because of this incidence , which reflected on the performance of one team member only ,whose attitude the whole day was slack. The rest of the team were very good and pleasant to work with.
3 Stars
"Our furniture arrived safely"
Sue was fantastic and very helpful. Our furniture arrived safely, however pick up time and communication re delivery could be improved, then we would happily recommend Conroys to others.
3 Stars
In regards to picking up our stuff and storing it Conroy's were great. We were also appreciative that they allowed us to come in and sort some stuff out while it was in storage. Amanda in the office was great but when she wasn't there we found the service less efficient. On the day we were expecting our stuff delivered back to us, I rang many times and there was no answer. I was trying to establish what time to expect delivery and the person I finally got hold of couldn't find our job and said he would ring me back but never did. I finally got hold of Amanda at about 2pm to discover that they wouldn't be able to deliver until 5pm which was not going to work for us given we were both heading away for work for 3 days (couldn't leave everything sitting in the middle of a shared office). We put off delivery until the following Monday and the guys who delivered our stuff were great. The only hitch was that we organised for them to come at 8am but they phoned me at 7.40am to say they couldn't get in. I was still on my way so they had to wait.
"Service from enquiry to quote was amazing"
Service from enquiry to quote was amazing... execution fantastic! Despite being informed about entry and possible difficulties getting our furniture upstairs, and being told an extra man and stops would be called for, and also being advised we would be called the day before to advise timings; we had to call on the morning of delivery to confirm a time... once our paperwork was finally found, and following a further call at 440pm we were advised they were on their way, despite being told to expect delivery between 2 and 4pm. On arrival the two young men were obviuosly keen to start their weekend, with one taking little care, dropping a number of boxes in the container, and the second being of smaller frame, unable to lift our furniture over the balcony. No third man was sent and no strops were used. Thankfully my partner was there to assist, otherwise these fellas beers would have been a lot warmer... even tho well deserved as this was a fast turn around and a slightly more difficult move!
3 Stars
3 Stars
"Overall was happy with the move."
Overall was happy with the move.
My only concern was the damage caused to wooden floor at the front door.
This was significant and probably would have noticed at the time by Lester and Sonny and then advised to me.
My wife and the real estate agent Dianne Anderson who was very familiar with our property certainly noticed it on Wednesday 10th Feb. Also the purchaser noticed this at his final inspection yesterday and there is talk about delaying full settlement till the matter is resolved.
Today is settlement day and I would really appreciate it if your company would cover the cost of repair;approx area of that entrance is only about 1 and half sq m.
"Your staff both NZ and Japan they are wonderful"
Thank you very much for your support, finally I could received our luggage. Your staff both NZ and Japan they are wonderful.
"as a company Conroys were great"
we did our move in 3 parts with being 2 houses condensing to a large house and flat.
as a company Conroys were great and the first move we had 2 excellent guys but it obviously varies with who you get.
we had a new bedside drawer set bounce off the handcart and broke the glass top and scratched the handles otherwise everything was fairly safe and sound.
we had never moved before to use anyone else so hard to compare....
Office support was excellent. Dissappointed with the minimal staffing for the large job, could have alleviated alot of waiting and work from customer if there was a reasonable crew. Unpacked ourselves as didn't feel that comfortable with standard. Not a complaint of the crew but very different from previous experience abroad. Basic level of service offered, would not recommend for international move.