Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"This move was more difficult than it needed to be"
"This is our second move"
Packing in Townsville was done illogically, with TV, computers, furniture packed separately from the cables, remotes, assembly bolts. Some things were triple wrapped, while other ones were unprotcted. Car delivery process was not explained upfront. When we got notified about our car arrival, it turned out the car shops processing the cars coming from overseas were booked out for weeks.
This is our second move with Conroy. The first one was totally awesome, so I am not sure why they dropped the ball this time.
"Pretty disappointed"
Pretty disapointed, outdoor table and pews were broken. A Metal cross was somehow broken. A display maniquin was broken in two. Have moved gear before and not had this problem.
3 Stars
In regards to the drivers they were excellent but whoever loaded their truck missed 5 or so boxes so they had to come back two days later so this is why I am only giving 3/5.
"communication and customer service was extremely poor"
The Auckland guys picking our goods up, and the team unpacking and delivering in Tauranga were excellent. However the call centre contact, communication and customer service was extremely poor. No contact was made with us after the original booking, we had to do all the chasing to call to get information. We were told a named individual was our co-ordinator but she failed to return a call when we left a message. We also called for some advice about how best to pack some items which wasn't very helpful. We didn't even know when delivery to our new home was expected until a very short time before, to know when to arrive with keys to the new location. So customer service needs to be improved considerably.
"No complaints"
Adequate shift punctual nice guys no concerns just not as good as the crew that moved us last time. No complaints though
"good at the NZ end"
Conroy service was good at the NZ end but not as good at the USA end. Conroy has a spam blocker on the email so hard to get emails through. The 3rd party handling the furniture delivery still have not delivered and seem unable to give a definitive date as to when making it hard to plan our house moving.
"certainly stretched the job out"
The two packers who came to our place the day before our shift spent more time sitting or laying in the van than they did working, they certainly stretched the job out. The next day when the furniture van arrived the three boys worked well. When our furniture arrived in Whakatane a week later the boys who unloaded our furniture were very good workers. We have just got our furniture out of storage and the only damage we have found is bedroom furniture scratched, blood on my lounge suite and my printer was stored upside down. Jan & Geoff
"lack of comunication"
The move went well lack of comunication a phone call a day or two before delivery would give me a chance to make arrangements to pick up shipment
"The carriers were rude"
The carriers were rude, dirty smoked in house and did not use their common sense. They put boxes in wrong rooms, left things in the rain. Went to toilet without asking leaving the door open and did not flush toilet or put seat down.
"communication could have been better"
communication could have been better. I had to follow up twice and didnt get a response when requested. Only two men arrived for the loading but they were great, please pass on our thanks. good communication at other end where there was a small delivery from main load. Still not sure what happens, when we need rest of load that is in storage, to be delivered.
"courteous and helpful"
I found your staff to be courteous and helpful and am most impressed with the care taken in packing.
Thanks, Loretta
This move was more difficult than it needed to be for two main reasons:
There were not enough staff on the job due to your staff shortages; and
The removal van only had a capacity of 28 cm for a load exceeding 36 cm .
Consequently the job ran late, an additional van was required and our dining table was damaged due to one person trying to turn the table over and breaking the table leg.
The men on the job worked hard and did their best under difficult circumstances.
We would be happy to discuss in more detail if required.
Ken & Ebeth