Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Most items packed securely"
"A delivery secdule would have been appreciated"
A delivery secdule would have been apprecated as delivery took longer than I expected.
"Box labeling was poor"
Box labeling was poor so hard to find things
Communication was average amongst operation team and self
Can't find microwave - frustrating as don't want to unpack all boxes
Haven't unpacked evertything yet but worried re breakages as found one ruined lamp shade. May not find other stuff until I return home.
Field team were friendly.
"The price was excellent"
I would recommend your services again with caveats. We had the most wonderful customer experience in Perth with Vela. The price was excellent. The service was second to none. However we dropped off the items late november and they were not delivered until mid March. The delivery service was also excellent. However I would recommend that if there are to be issues with timing of a delivery that was quoted at 6 weeks and took 15 weeks there should be more feedback. As it was we had to keep calling to see what the problem was. Disappointing given you have hired such personable people, whose contact manners are excellent.
"polite, helpful and extremely hardworking"
The actual delievery men who came and unpacked were stellar - polite, helpful and extremely hardworking. Those guys get 5 stars from me. However the delivery of the container itself was slower than expected or projected frollowing arrival in the port.
"Everything was done well but let down at destination"
Everything was done well but let down at destination, We were told delivery would be first thing in the morning (by CHCH) After 3 phone calls the truck arrived at 4pm, not a real big deal but annoying to have to sit around for 8 hours waiting
"Most aspects of the move were really good"
Most aspects of the move were really good. I am still unpacking the boxes and everything seems to be Ok so far. The only frustration was that the guys who loaded the truck in Auckland had had a big night and were definitely hung over. They did a good job but were very slow. Really not very professional
"quite happy With Conroy's overall service"
I was quite happy With Conroy's overall service and will definitely use them again. My fridge was damaged (dented) during the move which I'm not happy about but I could not afford the insurance.
3 Stars
To whom it may concern,
I was happy with the pick-up and packaging part of the furniture relocation process from our property in Auckland, however there were a couple of items which have left me feeling less than satified with Conroy Removal's services:
- Two of the mattresses although put into plastic bags were slightly damaged by sliding/scuffing which has affected the material.
- One of the legs on the chairs that was relocated was broken during transit - the 4 legs were obviously removed after the damage but no mention was made to me regarding damage.
- At the new location for the furniture only one Conroy representative was present meaning that I had to help unload and locate furniture - this is the most dissapointing part of the experience for me as I was of the understanding that the loading/unloading of the furniture was part of the service that I had paid for!
I would appreciate a response to these items please, especially regarding the third item on the above list.
Regards,
Vaughan
3 Stars
My bedside table was broken and the corner of my tv cabinet is scratched and paint has cracked off. Would like it repaired
"a few items were quite badly damaged"
Although the guys moving the furniture were very helpful and friendly, a few items were quite badly damaged.
3 Stars
King sized bed - 8 of 12 bolts arrived. At least all the hardware was taped to a piece of the bed. (Managed to buy the correct missing bolts)
3 TVs. Not a wire in sight. (Have found all the wires, finally. Still missing one wire, 30 m long, for Internet connection? I'm sure it is somewhere, just haven't gotten through the every box)
Outdoor table. No hardware. I repeat NONE. I think I have bought the correct bolts for part of it. Don't know if it is possible to buy the second type, that has a metal tube that inserts in to the wood, that the bolt screws into. 4 I've bought and 8 unknown. ( bought correct bolts, so everything is set up)
Clothes from closets, all folded into boxes, with no paper protection. Some note never folded, just look like they were dumped in. What happened to boxes where the clothes remained hanging? Wrinkles that will have to be sent to the dry cleaners to be pressed out.
Thousands upon thousands of beads that were in small drawers in white square cubes (like storage chests), taken out and packed....somewhere. Cubes wrapped, empty, and placed into boxes. Makes for double the boxes. Tubes of beads, in a stand, over 250 tubes, taken out and packed somewhere. I've found the stand....
Chests of drawers, emptied and shipped. Again doubling the space required for shipping.
A box with one item, and an empty laundry basket.
A box with plastic storage baskets, empty, and on top of that barbells fully weighted. Also, in the box, two pairs of shoes, just thrown in.
Also, a board, just a plain board, that the tv sat on. Seems to have not made the journey.
The packers were freaked about how much stuff to pack, and yet they doubled their work load, by emptying drawers.
I could continue, as every time I look in a box, I find some other bit of ..... that makes me mad all over again. We have moved many times, and never, never have we struggled so much on the receiving end.
Most items packed securely, but glass on display cabinet and art work broken. Large expensive heavy stone planter shattered. Our move from NZ to Australia two years ago, was very good. Australia to NZ was overall lacking in a number of areas. We would possibly use Conroy's services again and with some reservations would recommend Conroy to others. If you would like us to elaborate please contact us .
Richard