Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe uplift was ok, but the evening before they told me they would come in the morning and not late afternoon as discussed . So we had to rush to get things sorted. the delivery date was postponed to the next day as the container was still in Wellington. They used the ferries as an excuse but they have been sailing like normal with absolutely no weather interruptions. Stuff picked up in Friday and contain still in Wellington by Thursday :-(
The guys that picked up and delivered were fantastic and no complaints there, I think the organization behind the scenes could be better. I am still waiting for a call back to explain why it was delayed, I guess I will never receive that call.
Disappointed. We paid for full packing and container storage. They turned up with a container that was many cubic metres smaller than the cubic metres that they had quoted. This meant that some of our household contents are in a container and the rest are loose somewhere. The whereabouts which we are still trying to establish.
Hux was amazing and the whole thing went really smoothly, till its got to oz and they have discovered someone wrote misc on two boxes. They now have to unpack the container find the boxes and inspect what's inside.then repack container. This has caused a huge delay for us and we still don't know when the items will make it to Darwin. This effects us so much as we have moved into a rental expecting stuff to be in Darwin by end of Jan at latest. Really not happy.
Hey team another successful move (reverse of my last move) A weird team pairing of a big guy and a skinny chap who struggled to carry items down the steps. Just one point to address would be the big guy needs to be professional and cease his stupid comments thinking himself funny, it was a tense enough situation with a relationship split moving items in and out.
our expenseve bedroom furniture has massive chunks taken out of the bed frame a side draw and a set of draws
After asking directly at least twice no one would give me a tentative date for delivery (I did not expect an exact date, just roughly). I was away over the Xmas period so was trying to organise someone to be home to accept the delivery.
Lovely staff
However very disappointed with the care taken of our new fabric furniture
No blanket wrapping dumped on truck floor arrived filthy!!
New white fabric chair no mattress bag
Staff said they didn't have any?
Selling a service which unfortunately I didn't experience
Items broken through careless handling
Regards
The packing and delivery teams at both ends were efficient, good humoured and an overall delight.All possessions arrived intact and accounted for.Communications from the Queensland office were pretty average, meaning I had to make contnual enquiries to receive status updates.
The Auckland office on the other hand were excellent communicators.
Broken and damaged items again. Never again using Conroy's
We found every member of the staff to be pleasant and very helpful. However, we were not impressed with some of the packing. For instance, an electric blanket should never be used as packing around household goods. Also, in the case where there are 3 computers, each computer should be packed in its own box, not spread over several boxes. e.g. the screen in one box, the keyboard in another box, the cables in another box, etc. We also don't agree with linen, sheets etc. being used as packing for fragile objects. Towels are fine, but not linen. Another thing we have found to be very confusing, is that many of the boxes have been used and labelled previously. That's fine, but the old labels should be crossed out, and this was done in some cases. However, on some boxes one side would read "kitchen" and the other side would read "bathroom".
Happy
Kia Ora as an improvement the communication could be a little better. We got a confirmation that our container had arrived by email but no one could tell us when we could expect the delivery. Of course we were 2 weeks before Christmas, but a bit more information should have been helpfull. Suddenly we got a phonecall at 6 pm that our stuff was coming the next morning! Luckely I was free from work and it was just before Chrismas. So at the end all good and happy.
Excellent service overall. However some packing was a bit slapdash and although we were given a delivery time in Napier, our truck was 1 1/2 hours late with no communication from the Napier. office.