Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersOur experience with Conroys was very mixed. It was good dealing with Nathan in Hastings who quoted the job, and all the admin people. The men who picked up our belongings in Hastings and the men who delivered them in Wellington were pleasant, and appeared to be careful. We were very impressed with the way the men in Wellington managed to get a large dining table up some awkward stairs without damaging anything. But there were 2 problems.
First, when we booked the service, we were given an uplift time of 8am. Then, on the day before our move, we were informed it would not be 8am, but late morning. It ended up being after lunch. We were very lucky this did not cause a problem with the man purchasing our property, who was entitled to possession for a few hours before we were able to move out.
The second problem was the damages. Two couches had their upholstery worn right through from the way they were strapped in. One couch had the pattern of the protective blanket imprinted onto it. The top of an old sewing table was disfigured after it had a very heavy box of weights placed on top of it. And that is on top of all the minor things you might expect.
We were informed that the company would get in contact with us regarding the damages. But it has been over a week and we have heard nothing.
As a regular user of your company's services, your service on this occasion was not up to the usual standard I've experienced in the past. Two packers turned up the whole house should have been packed up within 8 hours, one packer was clearly inexperienced and never made it out of the garage, so the packing was not finished that day. The following day was move-out day, instead of your truck arriving at 8am to transport my furniture, it got pushed out until 12 noon to allow one packer to return to finish off packing. The truck then didn't arrive until 1.30pm, and there was over an hour delay getting a second container to pick up 11 items which wouldn't fit in the first container. This held up the new owner of the house moving in, truck with second container didn't leave until 3.45pm. At the unload point 6 weeks later, I'd booked the truck to arrive at 12 noon, it didn't arrive until 2.30pm. We have a house lot of furniture to pack and uplift in Taupo later on this year, I hope that the agreed truck times are adhered to next time please.
Tim was awesome with packing, but unfortunately several of my special ornaments were broken from poor packing and a lot of the furnitures corners had chips in them as they were not protected properly, and then driver broke a statute in the driveway.
A little disorganised, Had to pay for their half hour lunch break. Reasonably happy
Im still waiting for my delivery its been 4 months since start of Nov.
The service and updating is good however, my 50" TV screen was broken when I received it.
Need improvement in customer management and communication as sometimes I had to send reminders to get a reply on my email. Had an unpleasant experience of a call with operations team regarding the delivery date. Tone was rude and not cooperative at all.
We used your services this Feb 24 as we had a great experience in all aspects 10 yrs back.
This time we were very dissapointed with the lack of care taken by staff and the lack of damage protection on your equipment.
Quality furniture was damaged, ie Edge of coffee table split indents in the top. Mirror frame on dresser broken. Scuffing to top surface of same.
Dents in the top side corner of a brand new dresser. A lamp stand broken, Two ornimental dishes broken into multipul pieces.
Overall pretty dam poor. Very inexperienced staff bar one.
Christine, who did the quote, was great. The guys who did the packing and moving were also good. However, the coordination and communication were poor, to say the least. I had to go back to the coordinator several times over the dates being wrong. I was given no timings - I had to ask. Whilst I am grateful that I didn't have to do the packing, some of the items wrapped and packed together were bizarre, to say the least. The guys who delivered my stuff were unaware that they were supposed to put back together anything that had been taken apart (ie the beds, the dining room table etc etc). I still have no washing machine, as this was not plumbed back in. So from these points, your service was poor, to say the least. Would I recommend your services on this basis? No, I would not.
I used Conroys when moving from Wellington to Christchurch and had no issues at all. This time around my dining table was damaged just getting onto the truck (the only large item that needed to be moved) and my shared mailbox hit as the truck was leaving. Not a lot of confidence in how my stuff will be delivered once it comes out of storage - not a lot of care taken with posessions/property as presume insurance will cover it. On the plus side the guys were friendly.
We had 2 items damaged one an MDF shoe rack no longer usable the other an antique Kauri writing desk with a stool. The side door of the desk was ripped off the hinges. Your staff apologised for the damage but the antique desk will require a furniture restorer to repair it. This item has been in the family for 4 generations and has sentimental value to us. This item has traveled successfully with us for over 20 previous moves.
My score reflects this damaged apart from the damage your staff were lovely and very accommodating.