Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others3 Stars
Friendly and worked hard
3 Stars
We had quite a bit of damage and we were disappointed this time.
3 Stars
The truck was only filled half way and Whatu was asked to take a bed down, which my understanding was I do the small boxes and big items were you's. Damaged queen bed underneath. Looks like feet were pushed into it. Smashed mirror also. I didn't notice the bed until I was making it up. At this end the guys were great.
3 Stars
Christine and the crew who came and packed for us were great. However movers had to be repeatedly reminded to take stuff (it was all going), knocked over stacks of packed boxes and broke 3 large items. There was also a miscommunication between office and operations staff which was made to feel like my problem to solve.
Very polite and respectful
During the initial set up over the phone, I just felt like my comments were not valued, even though I tried to explain clearly the level of service I required.
On the day, three men were assigned with a 40cube truck, which was overkill when two men and a smaller vehicle would have been adequate, but thankfully I was told it had no bearing on the service price.
The team that carried out the work were fantastic. Very polite and respectful. Loading took less than 20 minutes and unload was done within 30 minutes of arrival at destination. Many thanks to the team.
3 Star Rating
3 Star Rating
We were very disappointed in our removal on the 19 March. The two men were very friendly BUT unfortunately not overly careful with our property.
They arrived promptly at 8am as decided. Before leaving Sloane Place they had a smoke break at 9am, then another stop at 1025 and on arrival at the destination another 1/2 hour break. Our fridge has a dent on the front door, they broke a dining room chair, and scratched the wall putting the fridge into place in our new kitchen.
We don’t consider insurance necessary as we have used your company before and have been very happy with the service. Everything was packed ready for them to go and I would have thought three hours at a maximum would have been sufficient, along with the short distance drive to the destination.
Very disappointed in your service.
3 Stars
The service in Auckland was very poor, but the drop off in Tauranga was great.
3 Star Review
3 stars
Furniture was damaged, missing item, found rips on corners of mattresses. Looked like they gave no thought to other people's property and dragged them even though they were covered by plastic. As we thought they were a good company we didn't take insurance - more fool us. No care given.
3 Star Review
The communications and forms needed was not clear. Conroy and the company in the US (who is who I hired) did not seem to be communicating.
Your moving guys were all great people. Friendly and worked hard. What I did find frustrating was your inability to provide both collection and delivery details until the day before the event. This frustrated us with our planning around getting out of our house and organising family to help at delivery end. It's an area I would think you could do better on considering we arranged this five weeks in advance.