Customer Reviews

Our pick up had not been scheduled and was rushed, sloppy and unpleasant as a result. The moving crew arrived 5 hours late, tired and fully unprepared for the scale of our move. While I believe this is a result of poor management and scheduling, it was not cool to have our movers come in very late and immediately begin complaining about the volume of our belongings, having too much to do, and accusing us of doing "a bad job packing". This was neither fair nor accurate. Instructions were not followed, a number of items not intended to be moved were moved, others that should have been were not. Over the 4 days Conroy had our possessions before delivery, they changed the agreed storage and delivery plans without communication. I was told they would be delivered out of Auckland, and when I called Auckland operators to confirm I was told my belongings were in Napier and scheduled to be delivered at a later time than expected. They arrived even later than that. Upon unpacking we've discovered items missing, things that should have been moved together like the legs and brackets of a desk were clearly thrown in the truck at random and there are bits missing as a result. While we accept the owner moves at their own risk, we do not accept the level of carelessness and poor communication that lead to these issues.

Moving with Conroy significantly added to the stress of relocating and for the price of the move and the scale of the brand I would have expected much better. 

Very disappointed on a number of levels ;

Boxes were largely not labelled so the crew at Christchurch (nor us) had a clear idea which rooms to unload to, seemingly an easy fix for Conroys to make

This cost us many hours of checking where things needed to be placed when we ourselves unpacked

Significant damage to Mitsubishi Fridge/Freezer (even though wrapped in bubble wrap) it seems to have been significantly knocked on side of container

Damage to one bedside cabinet (one of a pair) which appears to have been dropped onto one front corner, not able to repair, if replacing will have to purchase matching pair

Damage to wooden headboard of bed which was almost new and had never been used and will be very hard to replace or repair 

Other items scratched/damaged in transit (too many to list) due to insufficient packaging and/or less than careful packing

I am furious. I had my possessions moved from Auckland to Port Chalmers in Dunedin. The pick up at Auckland was fantastic. Nice guys, good job as they loaded my things into a container truck. Was to be delivered to my sisters in Dunedin and I was always following a few weeks later as had to see out my tenancy. Have arrived to find many of my things damaged, broken or missing. I understand it arrived in a different truck from up north so must have been transferred from container. My beautiful bicycle that l was counting on using daily had had the wheels taken off and the forks twisted right angle from the handle bars. I have been given someone elses wheels which don't fit my bike so someone else will be unhappy too. My hand carved barstool l have had for 20 years has vanished and furniture items have had parts broken off obviously from rough treatment. There was a large hole in a box clearly marked fragile china and many others showed signs of lack of care and respect. What's more l can't seem to contact them on phone number on docket to try and trace and swap my wheels and find my stool. This was a major life event for me . I'm not wealthy and borrowed money to move and am highly disappointed with the South Island leg of my removal experience. I can't believe someone has thought it ok to dismantle my bicycle and mix up parts with someone else's. I paid good money and expected a professional service. That is not what l got.

I would have rated you high until  we found that the coffee table base was missing . I have on a number of times contacted both Auckland and Wellington both by phone and email with no call back or response except once but no reply from sending the photos of the coffee table base .This has gone on since the 2 nd week of May  over a month ago . I will say prior to this the staff  were very helpful and the actual pick up and delivery went smoothly . It seems that once delivered is done no one wants to be accountable for missing goods . We only received the glass top 

I would actively steer people away from using Conroy. No one ever answers their phone, the movers didn't pack everything on the first trip and had to go back for what they left behind, and I've been waiting over two weeks for my items to be delivered to my unit now (they've arrived in Wellington but still haven't arranged a drop-off time). Absolutely poor service all round especially considering the price.