Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others1 Star Review
You've asked for feedback when our belongings still haven't been delivered. When we booked you estimated 6-10 weeks, its been 14 and still nothing has arrived and no communication to give us an updated timeline. It cost a lot of money and I don't know if we would have gone through with this service if we had known how long it would actually take.
1 Star Review
The New Zealand end of my Conroy experience was absolutely appalling (from start to finish). Thankfully, once my shipment arrived in Australia, the service (from start to finish Australia end) was exceptional! Conroy's New Zealand let the Conroy's name down big time! NB: My bad review relates to New Zealand end only.
1 Star Rating
I paid for insurance and unbeknown to me marble is not covered (yeah I know small print).
But I paid for the items to be packed. I dont think a cardboard box is sufficient protection for a piece of marble. Even the delivery chap commented on the poor packaging.
1 Star Rating
This is the most appalling service that I've ever encountered. I understand how insurance works and I understand how utter incompetence works also! Even the guys who deliverded and unloaded commented "This isnt good. A tyre in someone elses storage had fallen and smashed up my things". I'm a reasonable person. I know that these things happen but not to multiple items. Not even an apology from the manager, she passed an email on to someone else to tell me.
The people who reccomend you to me are utterly disgusted along with everyone else that I have told, along with people in the trucking world. We are dairy farmers and use transport all the time! You can hide behind insurance all you like but sometimes you need to take responsibilty for your cock ups like we all do.
Absolutely disgusted.
1 Star Rating
My stuff broken.
1 Star Rating
Several boxes missing. Can't get the basics right. Very disappointed to lose some of our precious items.
1 Star Rating
Never again. Started breaking our belongings as they were loading the container. And everyone just passed the responsibility on with comments like "Oh they will look at it at the other end when unloading". Of course at the unloading they knew nothing about it and told us we'd have to write an email etc.
The number of items that arrived broken was extremely disheartening and shows an obvious lack of care in the job, and proves a major lack of respect for the customer.
1 Star Rating
Arrived late for pickup. Had to leave them to load belongings without my supervision. Pull my mother's dressing table apart.
Arrived late again for drop off. Two men doing job good. Took 15 minutes to reverse huge van up drive. A third player arrived, not in uniform but taking phone calls for Conroy. He just wasted time non-stop talking to working men. Came to stop several times. He didn't do much but what he did do was of no help, just ended up being told time was running out so everything was just unload and boxes everywhere. Couldn't get into kitchen. This third man was rude. I asked him to at least connect washing machine and he said he didn't have glasses, tossed cords at me and told me to do it.
I have had hand surgery and not meant to use hand. I spent all my time trying to move stuff to make room. So couldn't be in two places if at truck saying which room to put stuff, then go inside and it's everywhere.
The young man was wonderful and as helpful as he could be. The van was impractical. It didn't have a lift at back so they had to really just lower and drop things like fridge.
The worst moving experience I've ever had and I've moved a lot. First time with Conroy and last.
Lots of broken bits and pieces. Very little care taken with my belongings.
1 Star Rating
I an very disappointed with the service as many items damaged. When I called I was told "I will pass the message on" - no apology on behalf of the company. Just not good enough. Both picking items up and dropping off I was given 8.30am and the guys turned up at 7.50 and 8am.
1 Star Rating
Long delay with delivery of baby grand piano from Tauranga depot to delivery address.
1 Star Rating
Poor communication is an understatement. Items left our house , we had no contact to advise the status of anything until after a month and that's only because I followed up and yet it hadn't apparently left the country, when I was told if we needed it to reach by mid Jan, we needed to send it on a particular date, which we did. Surprise surprise, two months now and it has not yet arrived! The removal service was badly organised, my husband was a partial mover and yet again we were not able to get in touch with the coordinator, as I said poor communication is an understatement! We've received a feedback form but our items have not arrived, how are we expected to give you feedback for a service that is not complete! Will definitely not be using this service again. Potentially the only good thing was correspondence with an Aus agent when we had a query but NZ, Sheesh!
Extremely poor packing. Conroy removalist packed my heavy duty rubber gym mats by folding them in quarters and squashed them into boxes. On arrival 13 of 20 mats were split on half or quarters, completely unusable. I was not satisfied with the settlement Conroys continued to offer which left me out of pocket to replace these mats. Would have packed them myself if I knew they'd be packed so poorly. Never again.