Customer Reviews

Several boxes missing. Can't get the basics right. Very disappointed to lose some of our precious items. 

Arrived late for pickup. Had to leave them to load belongings without my supervision. Pull my mother's dressing table apart.

Arrived late again for drop off. Two men doing job good. Took 15 minutes to reverse huge van up drive. A third player arrived, not in uniform but taking phone calls for Conroy. He just wasted time non-stop talking to working men. Came to stop several times. He didn't do much but what he did do was of no help, just ended up being told time was running out so everything was just unload and boxes everywhere. Couldn't get into kitchen. This third man was rude. I asked him to at least connect washing machine and he said he didn't have glasses, tossed cords at me and told me to do it.

I have had hand surgery and not meant to use hand. I spent all my time trying to move stuff to make room. So couldn't be in two places if at truck saying which room to put stuff, then go inside and it's everywhere.

The young man was wonderful and as helpful as he could be. The van was impractical. It didn't have a lift at back so they had to really just lower and drop things like fridge.

The worst moving experience I've ever had and I've moved a lot. First time with Conroy and last.

Lots of broken bits and pieces. Very little care taken with my belongings.

Long delay with delivery of baby grand piano from Tauranga depot to delivery address.

From start to finish was nothing but a nightmare, started with the two guys who Conroy's sent to pack our stuff, nothing short of amateurs, didn't know what they were doing as shown by how much stuff turned up damaged upon arrival at our new place in Australia . Worst of all we signed paperwork at our place as to how many boxes had been loaded onto the truck, not knowing how many boxes were loaded as we didn't load the truck but as good faith as to what they had said. We were told it should take up to 6 weeks to turn up in Australia from NZ , this turned into over 9 weeks, which in turn meant we were in our new place for 4 weeks with nothing but what we had packed in our suitcases. When our stuff finally turned up from Conroy's in Australia, which we will add did a very good job of getting our stuff to us as soon as they could, which we really appreciated, we found several items that were damaged and worse,  items that had not turned up at all. My wife and I had the job of ticking off the boxes as they came of the truck and this all matched up with the paperwork, however apon unpacking our stuff we noticed several items were missing, so we contacted Conroy's in NZ to ask if there were any boxes left over unmarked from the shift, this is where the communication was very unsatisfactory, we got passed around to different people who couldn't tell us anything, but what was most annoying was we kept having to chase them up to try and get answers, finally we got and answer saying we ticked off our stuff and it matched the paperwork ( which we didn't deny ) so basically saying that they packed everything at the house and we got everything. Some of the missing stuff was put into the garage to make it easier for the movers to pack up, when the truck left ,the garage was empty, so I could park my car back in there, we also stayed at our place for a further 3 weeks after everything was packed (We ran a motel so had to carry on to the new owners took over ) so would've noticed anything left behind and contacted Conroy's.Well I'm sorry Conroy's everything had been packed, the house and shed were empty, also some stuff that went missing had sentimental value and couldn't be replaced. So the only conclusion we can make is that someone at Conroy's helped themselves to our stuff, and that Conroy's NZ couldn't care less. We are the first of family and friends from NZ that have moved to Australia and will be advising our friends and family not to use Conroy's when they move over. Very poor service from a international company in NZ.