Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersMoving a small amount of items from USA via consolidators. The US shippers chose Conroy as NZ partner. I would advise choosing a US company that promises not to use Conroy.
1. Automated emails are the only form of communication I have received. These messages have provided incorrect dates and are generally untrustworthy.
2. I have not spoken to the same person twice. The person I "need" to speak with has always either been on leave or "just stepped out."
3. All direct contact with Conroy staff has been initiated by me. They have not called despite indicating by email that they would and stating on the phone that they would call back.
4. I still have no clear information regarding if and when items can be delivered.
5. I have received no receipts or other indication that payment for port fees [which was outrageously high for the amount shipped] was received. No one I have spoken with can tell me if this has been completed.
The delivery was handled very unprofessional.
The boxes in the truck all fell over when entering our driveway including the TV. We still unpacking to see what broke.
Our contract with Biddulphs includes
"Complete Unpacking service to top"
Nothing was unpacked. Boxed were offloaded and they left.
The movers were not very eager to help my wife move the boxes to where she wanted them in the house.
This is not the kind of service we expected to recieve.
We have a number of items missing, BBQ plus items used with such, vacuum cleaner, have yet to go through everything possibly other things missing. Also cupboard door hanging off sideboard.
Poor communication both before and after removal of furniture, in some cases were rude to deal with. No clear communication re delivery after multiple correspondence, emails either bounced around from person to person or just ignored. 2.5 hours late on pick up date. Had to follow up multiple times for receipt of payment. Shipment picked up on the 7th of December and it is the 22nd of December today without any clarity of when our furniture will I'll be delivered. Very poor customer service. Will also be leaving a google review
After asking specific questions about car parts and tools, we were told false information which meant we got custom fines and tax to pay on goods. I also had issues getting answers from the customer services team, with poor communication on updates and still have not received our goods.
I don't mean all of them were bad. However, I had terrible experience as a result.
I'll explain you which points were splendid / awful in my case.[Bad Points]
1. Poor quality of delivery team
When they delivered my furnitures, my PC desk was badly damaged; Missing bolts, a part of legs, and bent frame.
Their delivery team never concerned about this and no apologies.
Besides, they stacked on the carton which is written "FRAGILE!! DO NOT STACK!!" in large letters.
They don't read your fatal instructions. Do not consider your property will be safe.
In such situation, they dare ordered me to carry your furniture by myself.
It's OK to help if you need, but it was painful to heed such orders when you don't respect my property.
In total, I'm afraid their delivery team is not qualified to transit something in safe.
2.Their insurance didn't pay for damage
I requested their insurance for replacement of my poorly damaged desk.
However, they reject to pay because they don't accept any damage under $250 (my damage deserved $129 to replace new one).
Consequently, I've never been compensated.
The only thing which is left my hand was something brutally wrecked that contributed me as a desk once...
[Good Points]
1. Considerate Customer Service
This was only salvation in this conpany.
Joanne gave me quick response and flexible adjustment for my cartons.
Even when I reported my damaged desk, she relayed it to their insurance team in minuites!
Thank you Joanne, at least you were fabulous!
You can pay her more Christmas bonus to stay longer, otherwise I believe your Customer Service team will gradually get disqualified as your Delivery Team.
2. Amazing discounted price
They only charged me half price which other movers offered me.
That saved my wallet a lot. Thank you!
My monitor is completely destroyed
The three men were very nice people but sorry to say we had lots of damage to our furniture and goods. Our dining table has scraped the roof of the truck and chipped the corner off and the coffee table is now split. Our dressing tables were stored on their ends/sides and are damaged. Our fragile boxes were upside down (hence the breakages) and heavy items were placed on top of our heater and have broken the top and the bottom (it is now rubbish). We haven't unpacked everything yet but this is just what we have found so far. The men worked so fast that I don't believe enough care was taken. Very unfortunate.
First to start with the positive, initially communication for booking was fantastic. The crew that turned up for the initial uplift were extremely professional.
Unfortunatly on delivery of my goods one of the sofa parts (nr 13 was missing). It seems that this never left Australia, and I struggle to understand how this was missed on every inventory. The communication regarding the missing sofa part has been almost non existent, I never get call backs and when I chase it up I am always told they will get back to me.
Responsive, calm, helpful service all the way. My effects arrived safely. I'm very happy.
I had zero contact on day of pick up. Was informed the day before it would be around 3. No one turned up till 6pm. I had to phone dispatch to find out what happened with the response "I was sick this morning so I wasn't in and I'm not sure what's happening". I left a voicemail to reception at 5pm, I appreciate that the office may have been shut but no one contacted me at all to apologise and see what's happened. No communication for an ETA until the morning I got a call saying they would be on there way today. I had to call work and rearrange shifts to be able to be get my stuff. The staff were nice on pick up and drop off, that is the saving grace of this whole move.
The service was terrible, your drivers refused to unpack the boxes and the initial indication was they knew nothing about it! Even though they were in possession of documentation that literally stated the service was paid for. Even though it was written on the delivery sheet, it was also part of the service I was meant to receive. I highlighted this to my import coordinator way before the delivery and she noted it will be done. There was absolutely no unpacking, the empty boxes that were to be removed at the same time weren’t, obviously I was stuck with the removals and that’s all completed by me. When I called my import coordinator to notify her about this she ignored all my calls, I had to then call the guy from operations and he said this is his first time hearing about this and further on made it feel like he is doing me a favour for getting my items delivered. This is definitely not a free service and it was well paid for. Secondly my tv was stuck in the wooden box which your guys were supposed to debox but they did no such thing! The driver promised to come back later that day to free the tv but he did not show and ignored my calls.
No service was received apart from unloading my boxes off, the boxes were supposed to be unpacked as per the service agreement, the empty boxes be removed which also goes for the tv but nothing of that sort happened.
My import coordinator Further went to lie stating the below to the biddulphs team
"Hi Mbali
I have spoken with our driver
Delivery was to a small studio apartment upstairs
There was no room and next to no flat surfaces which made unpacking pretty much impossible
Driver forgot his tool bag in Auckland so couldn’t uncrate the TV"
I affirmed to the delivery men they are to take the packaging.
Before assessing the situation of how to proceed the pair dismissed that they will unpack. Upon further questioning they gave the response that they had no tools for the crate.
Reason for not having tools was they weren’t aware of needing them. How is it that the deliverance documentation in their possession state against their actions? They even started suggesting ways to us on how to dispose the packaging. I even got the driver to sign where it states in the document that unpacking was their responsibility.
Even if the size of the rooms were to be small, which it is not, you are still supposed to perform the service that was paid for.
I managed to unpack the boxes myself, so why didn’t the paid professional do so?
I will never recommend your moving services as service was not delivered, your team was very unprofessional and moving the responsibility unto me as a client. Further more to say, the delivery guys also damaged the wall, who is to repair this? Certainly not me! There is compensation I’m entitled to because I paid for full service you gave me a fraction of the service in return.