Customer Reviews

To say we are disspointed with the services we received is a gross understatement.  There were a few people who did help the move go ok, but the whole general feel of our move with Conroys has left a very stale taste in our mouths.I cant believe we were recommended you  guys, as I would never recommend you again to anyone else. In fact at first before we left, I told everyone how great you were but that was before the whole drama unfolded.  As soon as we were back I told them to not go with you, and use someone else instead.  I wished we'd gone with Allied, they bent over backwards to get our custom, but no due to the recommendation of a friend we went with you. What a bad idea that was.

Gary was good at the beginning (the sales rep) but he actually turned out to be the most expensive quote we had, and originally didnt include packing and materials. The packing team were outstanding. Fast professional and super friendly, they were the best part about the whole move.  And they were all kiwis!

What absolutely infuriates me the most, is that despite the fact we'd told you at the beginning of the year what our dates were for leaving and arriving in NZ there was still a monumental stuff up at the other end! We had always said we arrived into NZ on July 5th so we expected our goods very shortly after this date. 

NEVER in my worst nightmare did I think it would be almost a month til we would see our stuff again!  No one had ever explained that our goods wouldnt even be LEAVING Australia until a week after this!!! We were told that customs clearance would take around 5-10 days after arrival in the country which is fine.  But I dont see why our things werent put on the sailing before this so that we could have saved ourselves that 2wks of not being able to find a house or a job because we had no stuff.

THANK GOD we were able to stay with family but even so we spent an absolute fortune just on basic living in that time and add to that we couldnt earn a cent and get jobs, as all our things we needed for work were in the container.  What should have been fairly seamless turned out to be misinformed, stressful and a VERY COSTLY experience for us. I tried to contact you guys about this, and get it on an earlier ship and got pretty much no help from Claire Alder and Jaymee Lorenz at all.

Then when we were here and had found a house to move into, we only got 2.5days notice of it being delivered! Thankfully Colin was another standout employee who helped us immensely.  The unpack team did the absolute BARE minimum, and dumped things and tried to say we had to unpack everything.  Not until I said no way, you are to unpack and take the rubbish did they oblige.  He did laugh, so im not sure he was joking or had I not called him out on it, they'd have  had a free morning on that Saturday for sure. I expected them to at least put things back that the movers had to undo like the dining table and our beds at least - but nope they were just left that way too.  We had a 7mth old baby and a 3year old toddler to deal to on our own whilst putting together these things that they should have done.

THEN as icing on the cake to top it all off, when I tried to claim on our premium insurance we had paid for Fiona tells me that our claim has been declined and you wont be paying for any of the things YOU damaged!!!!!

Unbloodybelievable. I cant believe how much money we've thrown your way and yet you still wont pay for what we had insured. Our fridge is all mouldy and damaged and it was less than 3yrs old and in pristine condition, my drawers were dented and the picture on our TV has gone.

You guys made an absolute fortune off us, and we have done nothing but haemorrage money your way.

There is no way i'll be recommending your services onwards at all.

The packing in Christchirch was atrocious.  The container wasn't packed correctly and so everything had shifted ,goodness knows if the PLASMA T.V will work considerring how badly it was wrapped and packed, even your Auckland guys passed comment on it.  Stuff that should have been wrapped weren't, loads of stuff was stacked incorrectly, resulting in a fair amount of damage.  As soon as we have finished unpacking properly we will forward the pictures.  Cutlery was packed with tools.  2 tables were scratched and dented.  My filing cabinets had the wheels ripped off it, the list is endless.  As I say photographs will be forwarded to you as soon as we have the full picture.  The guys from Auckland were brilliant and helped us very much.

Perhaps you Christchurch guys need more training!!!  Disgusting!!  

To list all the things that went wrong would take forever but the main things were a 3 tiered filing cabinet where 2 of its 3 doors damaged beyond repair, a cd rack also damaged (not packed properly), scrapings on a riimu dining table - exposed leaning up against container wall, I had to ask the guys to put a blanket over it. Same with 2 leather Lazy boys, scraped down each arm. Things were packed carelessly on the last minute as they were obviously running over time - we found the TV remote in amongst the garden tools! We even found a plastic 2 ltr milk container about a quarter full of milk wrapped and packed in the kitchen box! Rancid after 4 days of course. We've had several removals but never in such a haphazard way - no inventory on arrival to ensure all boxes were accounted for. The guys worked well & were very helpful but it was obvious they were under pressure time wise & that definately affected the service. One final point is when the guys packed up on day one, they literally got in the van leaving all the packing paper, boxes etc exactly where they had left them in the house, mainly around the entrance to the kitchen. I offered to let them store it all in the garage for day 2 but got no response which left us to have to put everything away overnight. This is absolute basic health & safety.

So no, sorry it wasn't a great experience for us and there were other minor things but these were the main issues.

It took well over 1 month to get my item pciked up and delivered. It finally arrived on Saturday and the marble top was broken. No communication in between/no updates - nothing. Worse service I ever had.

I have been forced to fill in the last two questions - open to negoitation and/or results.

I paid $660 on 26/5/15 for moving a leather 2-seater sofa and 6 outdoor chairs Tga to Chch.  The following week I rang wondering why I had not heard anything about the moving date.  I was told I had not filled in the date I wanted the goods to be picked up, so instruction had not gone to the operations manager.  Does no-one check these things?

The operations manager said goods would be picked up on the Wednesday 1pm onwards.  I stayed in specially and was rung at 2.30pm to be told the driver couldn't pick up goods that day.  I was not impressed.

We arranged that the goods would be picked up on the Friday 7.30 - 8am. as I had time pressure that morning.  The driver arrived at 8am which should have been fine - but he came on his own. We live on the first floor of an apartment and the sofa was too big for 1 man anyway.  We had to wait for another man to come to Tga from the Mount, 8.30 by that time.  I was far from impressed by this time and rang the operations manager and told him that Conroys was a great company and that he was letting it down.  

Goods arrived in Chch the following week.  The leather sofa which had been in perfect order when it left here arrived with scratches.  It had not been bagged like the other leather suite we had sent down by Conroys two years ago.  I did not take out insurance as I knew Conroys handled the whole thing from Tga to Chch and I trusted the company.  We have used your company several times over the years without problem.

I now have no faith in the Tga operations manager and would think carefully as to whether I would use Conroys again.

Please send me an email address to which I can send photos of the scratches on sofa.