Customer Reviews

To list all the things that went wrong would take forever but the main things were a 3 tiered filing cabinet where 2 of its 3 doors damaged beyond repair, a cd rack also damaged (not packed properly), scrapings on a riimu dining table - exposed leaning up against container wall, I had to ask the guys to put a blanket over it. Same with 2 leather Lazy boys, scraped down each arm. Things were packed carelessly on the last minute as they were obviously running over time - we found the TV remote in amongst the garden tools! We even found a plastic 2 ltr milk container about a quarter full of milk wrapped and packed in the kitchen box! Rancid after 4 days of course. We've had several removals but never in such a haphazard way - no inventory on arrival to ensure all boxes were accounted for. The guys worked well & were very helpful but it was obvious they were under pressure time wise & that definately affected the service. One final point is when the guys packed up on day one, they literally got in the van leaving all the packing paper, boxes etc exactly where they had left them in the house, mainly around the entrance to the kitchen. I offered to let them store it all in the garage for day 2 but got no response which left us to have to put everything away overnight. This is absolute basic health & safety.

So no, sorry it wasn't a great experience for us and there were other minor things but these were the main issues.

It took well over 1 month to get my item pciked up and delivered. It finally arrived on Saturday and the marble top was broken. No communication in between/no updates - nothing. Worse service I ever had.

I have been forced to fill in the last two questions - open to negoitation and/or results.

I paid $660 on 26/5/15 for moving a leather 2-seater sofa and 6 outdoor chairs Tga to Chch.  The following week I rang wondering why I had not heard anything about the moving date.  I was told I had not filled in the date I wanted the goods to be picked up, so instruction had not gone to the operations manager.  Does no-one check these things?

The operations manager said goods would be picked up on the Wednesday 1pm onwards.  I stayed in specially and was rung at 2.30pm to be told the driver couldn't pick up goods that day.  I was not impressed.

We arranged that the goods would be picked up on the Friday 7.30 - 8am. as I had time pressure that morning.  The driver arrived at 8am which should have been fine - but he came on his own. We live on the first floor of an apartment and the sofa was too big for 1 man anyway.  We had to wait for another man to come to Tga from the Mount, 8.30 by that time.  I was far from impressed by this time and rang the operations manager and told him that Conroys was a great company and that he was letting it down.  

Goods arrived in Chch the following week.  The leather sofa which had been in perfect order when it left here arrived with scratches.  It had not been bagged like the other leather suite we had sent down by Conroys two years ago.  I did not take out insurance as I knew Conroys handled the whole thing from Tga to Chch and I trusted the company.  We have used your company several times over the years without problem.

I now have no faith in the Tga operations manager and would think carefully as to whether I would use Conroys again.

Please send me an email address to which I can send photos of the scratches on sofa.

As discussed via phone