Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
90%
1 Star
"Very disappointing"
Very disappointing.
Communication was poor as Conroys never got permission from me for a removal time. I had wanted to be there so that everything was uplifted and I wanted advanced warning so that I could make the hour trip from town to oversee it. Conroys simply went and picked up the boxes and some furniture without my say so.
Of course in doing this they left off the biggest item on the quoted list...the bed. Insurance was acquired to cover the very expensive bed bought for a back injury, because I cannot afford to replace the bed if it was damaged in the move.
Effectively I paid an extortionate sum for insurance and a removal job that was incomplete.
After talking to the Christchurch branch manager - who was extremely unhelpful. Conroy's refused to rectify the problem. I used Conroys 4 years ago moving from the North Island to the South Island and I didn't have a problem. Maybe it's just the Christchurch branch that has issues. We will not be recommending or using Conroys again.
"will never use you again"
Feedback given to Branch Manager. Didnt get a call to say anything delivered, left garage open all night, and phoned sat 3 times to find out if delivered. Terrible service from day one calling customer service lady and worse service at the end, the only positive was the nice guy in Welly that rang to say it had arrived in town. will never use you again.
"Expected more for $3000"
The only great thing about this service is the removalists themselves (kiwi guy on the Melbourne end, and the English guy at Dunedin end) everyone behind the scenes is vague, rude, and not helpful in any way. Expected more for $3000
"my abysmal experience"
To recap on my abysmal experience at the hands of the amateur logistical efforts and unforgivable lack of communication by Adam Murdoch from Conroy Christchurch:
- 31/08/15 - Delivery arranged for 21st September.
- 17/09/15 - No further contact so follow up phone call made to Adam. Was informed the date appeared to have been changed to 22nd. Adam promised to follow up on Saturday morning (18th) and email confirmation of day so I could plan my movements accordingly. No email or other contact made.
- 21/09/15 - Phone call at 8pm from driver to inform delivery planned for late on 22nd.
- 22/09/15 - Delivery driver arrives with half of consignment. Says MPI items are not included.
- All client packed boxes have been consolidated into Conroy’s cartons. One box unaccounted for to date.
- 22/09/15 - Phone call to Adam who explains that the storage of the consignment had been split up and they hadn’t been able to locate the MPI items in time to include them on the truck. Informed Adam I was leaving the country for work the following day. Possibility of having someone else give access to the property if delivered before end of the week. Please explain given:
- Delivery arranged 3 weeks in advance.
- When this problem occurred (the previous day) no contact was made to inform me of the issue.
- No action was taken to arrange further delivery until I made contact.
- Agreement reached that Adam would make arrangements and contact me by COB with a plan for delivery before the end of week or ongoing storage at Conroy’s expense. No confirmation reached before COB. Agreed to email details as soon as confirmed. No email received, no further contact made.
- 25/09/15 - Phone call from driver at 03:40 AM Perth time waking me up to inform me of delivery in next two hours.
- Asked if I had a forklift available to unload the motorbike crates.??
- Had to make emergency arrangements to have delivery driver met at property.
- Details from my contact who met them at property:
- Only one motorcycle received!
- Motorcycle had to be unpackaged and manhandled out of truck due to no mechanical aids or truck hoist!
- Packaged in a manner that will almost certainly have damaged fork seals!
- Delivery driver and contact witnessed fuel leaking from overflow and found tank to be half full despite being completely empty on delivery to Conroy’s!! Why would there possibly be reason to put fuel in the bike?? (I am not near the bike at present, but will be carefully checking for signs of use since thorough pre-shipping clean).
- Where is my other bike?
I have since tried three times to call Conroy’s and not been able to reach anyone.
"this was the worst experience"
Poor communication, slow response, slighly arrogant, slow. Have moved my entire household contents many times and this was the worst experience.
"Thank you for your kindness"
Many thanks to you all for keeping me up to date and helpful advice. You took all the stress out of my big move overseas. Thank you for your kindness. Best wishes to you all. Margaret 
"good job"
good job. well done.
thank you
"I am very disappointed"
The 8 items we specified for our move to tauranga weren't the only ones picked up from my personal storage garage. the whole garage lot was picked up! Now more than 40 items are stuck in your wellington depot. No one contacted myself or my receptionist lara, who made the booking. They blamed the elderly lady who opened the garage door for them . HER ONLY ROLE WAS TO OPEN THE DOOR. We advised conroys that the movers should call me on my cellphone when they arrive there as pictures to guide them were available.
the guy who managed the move then had the cheek to say I should pay $800 extra to have the rest sent to tauranga. very poor communication.
I am very disappointed that they collected a huge number of unpacked, unlabelled boxes. This was not the job. I should not have to pay for this.
"To say we are disspointed with the services we received is a gross understatement"
To say we are disspointed with the services we received is a gross understatement. There were a few people who did help the move go ok, but the whole general feel of our move with Conroys has left a very stale taste in our mouths.I cant believe we were recommended you guys, as I would never recommend you again to anyone else. In fact at first before we left, I told everyone how great you were but that was before the whole drama unfolded. As soon as we were back I told them to not go with you, and use someone else instead. I wished we'd gone with Allied, they bent over backwards to get our custom, but no due to the recommendation of a friend we went with you. What a bad idea that was.
Gary was good at the beginning (the sales rep) but he actually turned out to be the most expensive quote we had, and originally didnt include packing and materials. The packing team were outstanding. Fast professional and super friendly, they were the best part about the whole move. And they were all kiwis!
What absolutely infuriates me the most, is that despite the fact we'd told you at the beginning of the year what our dates were for leaving and arriving in NZ there was still a monumental stuff up at the other end! We had always said we arrived into NZ on July 5th so we expected our goods very shortly after this date.
NEVER in my worst nightmare did I think it would be almost a month til we would see our stuff again! No one had ever explained that our goods wouldnt even be LEAVING Australia until a week after this!!! We were told that customs clearance would take around 5-10 days after arrival in the country which is fine. But I dont see why our things werent put on the sailing before this so that we could have saved ourselves that 2wks of not being able to find a house or a job because we had no stuff.
THANK GOD we were able to stay with family but even so we spent an absolute fortune just on basic living in that time and add to that we couldnt earn a cent and get jobs, as all our things we needed for work were in the container. What should have been fairly seamless turned out to be misinformed, stressful and a VERY COSTLY experience for us. I tried to contact you guys about this, and get it on an earlier ship and got pretty much no help from Claire Alder and Jaymee Lorenz at all.
Then when we were here and had found a house to move into, we only got 2.5days notice of it being delivered! Thankfully Colin was another standout employee who helped us immensely. The unpack team did the absolute BARE minimum, and dumped things and tried to say we had to unpack everything. Not until I said no way, you are to unpack and take the rubbish did they oblige. He did laugh, so im not sure he was joking or had I not called him out on it, they'd have had a free morning on that Saturday for sure. I expected them to at least put things back that the movers had to undo like the dining table and our beds at least - but nope they were just left that way too. We had a 7mth old baby and a 3year old toddler to deal to on our own whilst putting together these things that they should have done.
THEN as icing on the cake to top it all off, when I tried to claim on our premium insurance we had paid for Fiona tells me that our claim has been declined and you wont be paying for any of the things YOU damaged!!!!!
Unbloodybelievable. I cant believe how much money we've thrown your way and yet you still wont pay for what we had insured. Our fridge is all mouldy and damaged and it was less than 3yrs old and in pristine condition, my drawers were dented and the picture on our TV has gone.
You guys made an absolute fortune off us, and we have done nothing but haemorrage money your way.
There is no way i'll be recommending your services onwards at all.
"We had many problems"
We had many problems which we are still following up which included 2 hours late arrival of the truck, poor attitude and unhelpful packing staff, our property not fitting in the truck resulting in items (including our fridge turning up days later) and damage to some of out belongings
"Perhaps you Christchurch guys need more training!!!"
The packing in Christchirch was atrocious. The container wasn't packed correctly and so everything had shifted ,goodness knows if the PLASMA T.V will work considerring how badly it was wrapped and packed, even your Auckland guys passed comment on it. Stuff that should have been wrapped weren't, loads of stuff was stacked incorrectly, resulting in a fair amount of damage. As soon as we have finished unpacking properly we will forward the pictures. Cutlery was packed with tools. 2 tables were scratched and dented. My filing cabinets had the wheels ripped off it, the list is endless. As I say photographs will be forwarded to you as soon as we have the full picture. The guys from Auckland were brilliant and helped us very much.
Perhaps you Christchurch guys need more training!!! Disgusting!! 
My goods arrived in NZ October 27th, and it is the 23rd of November now, and I still don't have them. I heard that you are moving premisses in Christchurch, but that does not excuse this kind of delay.
I have not received promissed phonecalls and emails (I would phone in the morning, to enquire where my goods are, and the man in ChCh would say "I will investigate, and let you know today". No answer came. This happened 3 times, with two different people. Well, enough said. I hope I get my goods this week.
I said I will not use your services again. But probably I will, because my importer uses you.
I would like to hear what Conroy can do in terms of appeasement.
Thanks