Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Very disappointed"
1 star
"what a mistake!"
Due to my profession this was not the first, but the 12th overseas move, but definitely the last with Conroy! To say we are disappointed with the services we received is a huge understatement.
As our container was a 40ft. high cube, the unprofessional, snotty and unfriendly Tauranga branch manager planned 3 days for the whole job. 2,5 days for packing and half a day for loading the container.
So, the first two days a lot of laughing and long rest periods from the staff. Therefore, the last day (but not only then), things were packed carelessly as they were obviously running out of time. What should have been done by 04.00 PM (promised by the Tauranaga manager) was finally done at 07.30 PM.
The container wasn't packed correctly, as well as many many of the 340 boxes. Very heavy things on top of light items, badly or even not at all wrapped. Loads of stuff was stacked incorrectly, resulting in a fair amount of damage. The guy, who was specially asked to come from Napier, and praising himself 20 times a day as being the best New Zealand packer did a terrible job: 6 glass figurines broken, a glass caninet broken and 2 vases dented. Congratulations Nick!
The company unpacking the container at destination was shocked about the way the container was loaded. They told us, that they never saw such a poor, unprofessional and careless job!
The way a lot of boxes were packed simply lacked common sense: cutlery with books, shirts with garden tools, plates with files, office articles with glasses, and I could go on.
We had 2 shoe cabinets with my wife's shoes. At my big surprise, the arrogant and unfriendly packer, wrapped the cabinets, with leaving the shoes inside, despite turning the cabinets several times up and down. Asking why he left the shoes inside, his answer was: don't worry mate, or do you have $ 200.00 shoes inside?
Then as icing on the cake: when they wanted to wrap our safe, it fell from the sack barrow on the driveway. In addition to the scratches from the non-protected steel sack barrow, the door from the safe broke and so the safe became worthless (value NZ$ 4,800.00). I was then told, not only by the incompetent branch manager, but also by Simon Conroy, that the damage is my problem as I insured my goods through a third party. When asking both of these persons, if they wouldn't pay for damage caused during the packing, they both confirmed! The branch manager even added, that they don't take as much care, when the items to be packed are assured through a third party! I insured through a third party as your charges for insurance are ridiculously high.
Also, I didn't like having to prepay. This means you don't trust me, but I have to trust you: what a mistake!
"extremely disappointed with their service"
I had high expectations from using Conroy's, and i am very sorry to say i was extremely disappointed with their service, on a management level.
I was advised when a man from Conroy's came to my house to give me a quote, that everything would be taken care of, my large glass table top, would be bubble wrapped and carefully taken down the stairs to the truck, the 3 piece suite would be taken apart and handled with care and wrapped accordingly and taken over the blacony as we had a 2 storey house, and the same for the bed and any other large items i had.
I paid my money in advance, and i received a phone call to tell me my uplift time from Christchurch would be 9.30am. I waited and waited, at 10.30am nobody had arrived. We did not have a lot of time to spare, as we were moving to the North Island, and had to drive to Picton to catch our ferry, which would take us around 5 hours.
I rang the office at 10.30am to ask where the truck was, i was told that they were running late, and they would be there at 12 noon!!! This is 2 and half hours later than i was advised. I told the manager i could not wait that long, we had a ferry to catch, and i needed to be on our way as soon as possible. He then said someone would be there at 11.30am!!
A truck finally turned up at 11.30am, with a very nice lady and a man, however they did not come prepared to move us. They only had blankets on the truck, no bubble wrap for the glass top table, or wrapping for the bed or any kind of wrapping what so ever for any of the furniture. They were not told that they were moving a whole house nor were they told we had a 2 storey house, with a balcony, and the lounge was upstairs, and that the sofa had to go over the balcony, as it did not fit down the stairs. There was nothing written down on my paperwork that they had, so they were completely unaware that they needed some extra men to help with the move and some proper wrapping.
This was not their fault at all, nobody had bothered to tell them this information, even though i had spoken to various people in the lead up to the move, that i had a 2 storey house etc. . The lady explained, that if she was told to take her truck, she had all the necessary packaging on-board and therfore we would have been OK. I also asked her why she started work so late, at 9.30am, and she advised that they start work at 7.30am, so i asked her why did she not come to my house first thing and move me, she said they were given other small jobs first to travel in and around Christchurch. This i do not understand, and this is what made my move so late!!! Surely if you have someone moving an entire house and relocating, you would get this job done first, then send them onto the smaller jobs, especailly after i was told by Henry, a few days prior to the move, i would have the removal truck there at 9.30am not 11.30am. Totally unprofessional, and people have asked me how the move went, and i have told them it was horrendous and very stressful and i am extremely disappinted with Conroy's that i never even received an appology once!!
When the removal man arrived, he phoned ahead to the office and spoke to Henry in the mangement team, and told him that he needed some more men to help with the sofa and needed some bubble wrap for the table. Henry advised the driver, some more help was on its way and with the appropriate bubble wrap for the table. This was at 11.30am.
The man and lady did a good job at loading the truck, and had their work cut out as they had to come up and down the stairs with large items. But when it came to moving the sofa, nobody had arrived, so they could not go any further then. They then took their break, whilst waiting for more men to arrive and with bubble wrap. We could not leave the house and get going either, so we were all just waiting around wasting time.
I then rang the office again, spoke to a very rude man, Mark, who was arguing with me that the driver did not tell Henry that they needed any bubble wrap, and that nobody in the management team, knew anything about it. They were only aware that extra men were needed, which still had not turned up at this point. I told him the driver rang ahead the minute he arrived at my house and advised we needed wrapping and some extra help, but Mark continued to deny this and his attitude towards me as a customer who pays his wages, was truely appalling. I told him we needed to get going as we had a ferry to catch and could not be waiting around for ages, and that he must send someone over to help with the sofa and the table, i was then told it would be another half an hour!!!
In the meantime, my partner had decided to take the situation into his own hands,due to time restraints, and helped the 2 removal people to get the sofa over the balcony, using some long straps and lowering it down over the balcony, unfortunately the removal person did not tie the knots tight enough, and as the sofa was being lowered, the knot broke and the sofa came crashing to the ground!!! This situation, should never have happened, if the men had arrived to help with the move!! as we were told they would be.
My partner, also decided that there was no way the glass table top was going over the balcony, in case the straps broke again, and he then managed to get the glass down the stairs by himself, by sliding it very carefully one step at a time. The removal people were unaware he was doing this, and said he should have shouted for help, but he said it was easier to do it himself.
We were then left in a very difficult situation again, as there was still no wrapping for the glass, so the removal people put the glass between the bed base and the mattress and assured me once they got to the depot, they would kindly wrap the table and the bed and the 3 piece suite. Once the truck had been loaded, finally 2 men arrived to help!!! No good then!!
This whole experience was extremely stressful, and could have been easily avoided, and an appology would have been nice, instead of the curt attitude i received from management. This made our trip very difficult as we had to finish cleaning the house after the removal people had left, and then get going on the road ourselves to catch our ferry which added to the whole stress of moving.
I was never advised that my furniture was going to be handled more than once, nor was i advised that i was sharing a container with someone else. If i had known this information, i would not have chosen Conroy's to do my move. My furniture was taken from my house, into their truck, then driven to the depot, unloaded again, then reloaded onto a container which i had to share, and i had to wait from the 29th Dec until the 5th Jan to receive my furniutre due to the holiday period.
All this double handling is not good, and i wish i had know this in the beginning, before i chose Conroy's.
On a positive note, i had a call from the Wellington office, to tell me my furniture would be delivered on the 5th Jan at 8.30am to my new house, and 2 nice young men arrived on time. I was somewhat surprised, i had to tick off all the numbers that were listed on the paperwork, everything had a sticky label, with a number on it and it was MY job to tick it all off. Why on earth do you not have everything with a barcode instead, and a handheld computer device that scans everything? This system is very archaic and you should be more modernised by now.
I do hope someon takes note of what i have said, and with my comments, take heed to ensure another customer does not have to go through the same experience as i did.
I look forward to hearing from Conroy's in due course.
"three items are stolen of my goods"
three items are stolen of my goods I have sent an email but no response!
"this will be the last"
The first issue was that we had been told that the truck would be there at 8 am. On the day, after the time they were supposed to arrive we had a call to say they didn't have a time and it would be mid to late morning at the earliest. The young men were quite personable. However, through their total negligence carrying our barbecue to the truck it got completely wrecked. We were not insured with Conroy's and accept there will be no recompense. However, they didn't apologise and in fact thought it was funny. They also refused to take a number of items, including our TV, the oil heater, and several sheets of table top glass, which we now have to move ourselves. Their 'excuse' for leaving items behind was that the truck was very springy. We have done a number of moves with Conroy's but regrettably, this will be the last.
"furious"
We have used Conroys for various family furniture and goods transportation over many years and have always been quite satisfied with your service but on this occasion we are furious with what has happened to our Cream Linen sofa. When the sofa was collected I asked that is was covered in the usual plastic etc and I was told that this would be done in Porirua warehouse. It was wrapped with blankets to protect it on the way to Wellington. The plastic cover was not done and the subsequent damage with black marks and black grease type marks are extremely bad. This sofa was spotless! We are a couple with no children or pets using it so was in pristine condition. It even arrived with 3 of its 'feet' missing which were subsequently found somewhere later in the back of the truck. When we would not accept the sofa after seeing the terrible state it was in, the men lifted it to take down the stairs to put it back in the truck, one of them was holding the sofa by the skirt around the bottom! We are now here in our apartment without our sofa. I rang the Auckland office straight away to inform them what was happening and I was told that I would be receiving a call from them. I called back some hours later to be told that the truck still had not arrived back at the depot and that I would be called when it did. I am still waiting for that call.
"NOT very happy!!!!!!"
I had arranged the delivery of all my stuff over 2 months in advance to be deliverd to my new home in Napier BUT it was 2 weeks LATE plus some of my precious memories were broken.NOT very happy!!!!!!
"third time we used your services but would not use them again"
The Team of three that did our actual move, were efficient and a pleasure to work with. They have however managed to misplace our modem which has caused some inconveniece.
The overall service from office staff was quick-response before the move, but very poor response time or no response at all after the move when we were trying to locate the modem and get left over packing removed from the driveway. I even had to chase up the receipt a week later. Unfortunately although it was emphasised that we had a very, very large 3 bedroom home plus a large amount of contents, this fact was obviously not considered as the removal truck sent was too small. Although the team packed the truck very efficiently it resulted in us having to hire a horse-float trailer for remainder of furniture and cage trailer for garden furniture, BBQ and shed items etc. We were forced to put our queen size mattress on the roof rack of our car to get it to the new address before we could sleep on move in day. The request and information given around our requirements where completely ignored resulting in a lot of extra work, stress and cost to ourselves. This was the third time we used your services but would not use them again.
Maggie
"Wish I had spent the extra and gone with Crown"
Dreadful experience, large item missing, poor response from customer service, goods not unpacked and boxes and packaging not removed as per the contract. Wish I had spent the extra and gone with Crown.
"I am very dissapointed"
The service and staff at the Australian office were fantastic. The communication was consistent and the people who came to load and pack our belongings were efficient, polite and very reassuring. We watched them expertly pack the container. New Zealand was a different experience altogether. There was hardly any communication and I had to keep calling to find out when our belongings would be delivered. Even on the day of delivery I had to call to get a time, which ended up being about 5 hours late. When they arrived, two of the staff seemed less than impressed to be there. One, older man, was chatty, but they all seemed to not know what to do. OH&S practises were out the window. I watched them dropped boxes, bang into things. When they opened the truck, my heart sank. They had repacked it from the container, not taking into account anything that said fragile. Boxes looked like they had been thrown in the truck. Fragile underneath boxes of books, upside down boxes, very expensive fruniture all over the place. They brought it all inside and again placed boxes upsidedown. I have paid for an unpacking service of the things that were packed in Australia. This was a reluctant job for the staff. they seemed quite put out and infact only did the bare minimum. None of the pictures have been unpacked and now i will have to pay to remove the rubbish. they put a big dent in one of our bookcases, they didn't seem to know how to claim this on insurance. I too need to know how to claim on insurance as it has not been followed up by your Napier department even though I wrote it on all the paper work. It's a shame really. I chose Conroy based on the fantastic customer service in Australia, definatley not the price as it was quite a bit more than other quotes. I am very dissapointed.
"I would never use your company again"
I would never use your company again,this is my second time the first was flawless and the reason I booked you again but this time was rubbish I specifically asked to have my leather chairs to have covers on them what i ended up with is muddy footprints over them where they were being walked on without covers, on. the tops of all the bedroom drawers and bedside tables have large gouges and multiple deep scratches on all of them no care was taken whatsoever.I phoned the depot twice to find out what was happening to my furniture and when it would be delivered it took two weeks toget and no communication and to see how it was dumped in the storage unit was unbelievablle I had to cover the some items to stop further damage.Somebody was having a bad day but I payed for a good day
Appalling effort on the time taken to deliver goods. Packed in Australia 1st of October and arriving 11 Jan! Then to add more trouble we informed your branch that we had a steep driveway and that it had a 3.9 clearance to get down so was told a smaller truck would be organised. Delivery day comes and your biggest truck available rocks up n has to sit at the top of the driveway 60m away.
To top it off there is damage to two items which we have to pay excess for. Very disappointed