Customer Reviews

Service so appalling!!  Badly damaged a number of expensive brand new items and offered a pathetic $500 compensation.  Put it out there on Facebook and getting a huge amount of people with simaliar experiances with your company posting there negative reveiws!!  Not good for your business.  Im currently filing claim with disputes tribunial.  

For what I paid for the service and what I received I am very disappointed. Price was good. But I was not informed it would be done as a share container and my items would be transferred a couple of times. In these transfers items where damaged and lost. At delivery I was not informed the I should check my items on the inventory list to ensure all is there. Some of my items at delivery where missing bits other bags were split open I don't know if I lost anything from those. So overall this is one off the worst moving experiences that I have had.

The furniture arrived with major damages.  It appeared that everything had been "compressed".  The boxes were squashed from the top, even the ones marked as FRAGILE.

The dryer, microwave and fridge have large dents in them. The newly refurbished dining room table has a chunk of wood broken out. Our dressing table’s drawers were broken off.   At least three of the lampshades are broken.  Some of the wooden ornaments are broken.

My mum’s mobility scooter must have had something dropped on it as the front guard is completely broken and the basket crushed from the top.

Not sure what happened, but very disappointed. 

I did alot of the moveing my self. young had no idea what to i had to tell. his mate talked to amate up drive for 15 mins. when we got to new house i was so fit up with them i said put in gargage on the lawn.they were talking truck iwent told iwas not paying for them to talk. i was ..  told be friend not to lose my cool.moved several thems that was the move from hell.no card boxs grand kids could do better.neighbours were.. with them

The men were ridiculously slow. They had no boxes to load, only the furniture as we had moved all the little stuff ourselves with friends and family. It took 3 hours to load. On 3 occasions the younger guy was seen sitting in the back of the truck playing on his phone - although he leapt up when he saw us. In all honesy their speed of movement could only be described as sauntering at best. They also left the televisons behind when they left so i had to get my partner to come back with his ute to get them. The attitude of the older guy was very unprofessional - some of his attempts at humour were very suggestive and my 11 year old daughter was present. He was also running down the company and the office staff and complaining about how much he hated removal work. At the end of the day when he was having difficulties getting out of the driveway he was yelling obscenities at the top of his lungs and sped away up the driveway. Although I appreciate that when one is paying by the hour one will always think it should be done faster, this was honestly ridiculous. Myself and 4 family members (from separate households) have all used removal companies more than once and we were all astounded (and getting really cross) at how long it was taking.  Ater 5 and a half hours on the clock (excluding lunch) we all jumped in the truck and started moving the furniture ourselves just to get them out of here. My sister had warned me (after I had booked) that she would never use Conroys again as they were far too expensive and slow - I now feel the same. Taking 6 hours to do what they did was unfathomable! 

On a more positive note, the booking process was easy and the webite is well laid out with lots of helpful information. The office staff were extremely professional, pleasant and helpful.