Customer Reviews

At the time I received this feedback request, I still havent got my boxes. So you know why i wont recommend your service to others. The first contact Monica told me last week the delivery is booked on Tuesday, and she didnt reply my email afterwards. I called the auckland branch on Monday, after being trasferred to different persons three times, being told the delivery would be on Tuesday then being told by another person that should be on Wed. I didnt receive any call on the next day so I called again and was told that the paperwork has not been done and they cant do anything. They just ask me to wait for the call, which hasnt come until now. I would say there is no customer service at all, and i dont feel like being treated as a customer once i paid the full amount and have the boxes collected.

We were lied to several times about a range of things including the insurance, pick up and delivery times. The wrapping of our belongings was poor, a lot of our things got damaged by the poor handling. Our stuff had to go into storage because we didn't have a house to move to straight away and upon delivery of our things to the storage unit, extremely late which meant I was there until 7.30pm!, we phoned you the next day to find out how long we had to check everything for insurance we were told we had until we found a house. We couldn't check everything on the day of the delivery because the storage unit closed at 8pm and the way in which our stuff was just thrown in by your delivery guys. We finally found a house and upon unwrapping everything we discovered a lot of damage. We took photos of everything that was damaged as soon as we unwrapped it and now we have been told that we are not covered! We payed a lot of money for this move and to be told that the insurance won't cover us now is extremely disappointing to say the least. I will do everything I can to ensure that nobody I know ever chooses you for their move. Thank you for nothing!

Everything had gone smoothly until delivery day - our family has been living in a hotel for 5 weeks whilst buying a home, the move in day arrived and we made arrangements for our household delivery for 8.30 on Tues morning.  The 1st container load arrived and was unloaded by 11am, the driver said he wouldn't be long and went back to get the 2nd container - two workers from Conroy and myself waited for 2 hours, then i phoned Wgtn despatch and was told that driver was sent to another job in between ours and he would be there in 20 minutes.  I then phoned Fiona in Hawkes Bay to complain - we waited until 3.20 before the second container arrived - 4 hours and 20 minutes after our driver had left.  This meant we didn't have our house in a fit state to sleep in that night and had to spend another night in a hotel - a cost to our family.  This put huge stress on an already stressful situation because the Wellington despatch manager could not have cared less, we have two small kids and  we sat there twiddling our thumbs for 4 hours 20minutes,   Not happy and will not be using this company again.

The moving crew were all very friendly but were careless at both ends of my move. I have a very chunky solid style of rimu table and leaving Auckland the movers had admitted to their company they dropped it smashing off the entire side of 2 legs but never told me so I only just discovered it in christchurch during unpacking after having my belonging stored with conroys for some time. I would particularly never use conroys again to move my baby grand piano. I paid for the full international wrapping to protect it but during unpacking there was not enough man power sent to lift it and it was dropped smashing the the top of the lid badly not to mention it's never a good thing to drop a piano as it interferes badly with its tuning. My piano had belonged to my sister and unfortunately it was dropped on the 20yr anniversary of her death which my elderly mother in particular was very upset about. There were a couple other smaller items that were also damaged however I do accept that sometimes there is a couple of things that sometimes don't make it as moving is a difficult thing but I didn't expect so much carnage. Lastly I had a really good upright Dyson vacuum cleaner which has completely gone missing??? Unfortunately this probably means that a staff member at some point of the transit has stolen it. This to me is actually worse than the damage to my furniture as it costs alot of money to move and you have trust that your belongings are safe. I have used and recommend conroys a number of times before. Conroys in Blenheim were excellent when I moved my piano around several times locally. I recommended my elderly parents use them to move from Picton to Christchurch and they damaged a number of their antique furniture through carelessness also. The man at the office in Christchurch was very kind when I spoke to him about what happened but im still waiting to hear back from him. Let's hope that Conroys can work through these issues quickly as the last thing anyone needs after moving is more stress