Customer Reviews

Everything had gone smoothly until delivery day - our family has been living in a hotel for 5 weeks whilst buying a home, the move in day arrived and we made arrangements for our household delivery for 8.30 on Tues morning.  The 1st container load arrived and was unloaded by 11am, the driver said he wouldn't be long and went back to get the 2nd container - two workers from Conroy and myself waited for 2 hours, then i phoned Wgtn despatch and was told that driver was sent to another job in between ours and he would be there in 20 minutes.  I then phoned Fiona in Hawkes Bay to complain - we waited until 3.20 before the second container arrived - 4 hours and 20 minutes after our driver had left.  This meant we didn't have our house in a fit state to sleep in that night and had to spend another night in a hotel - a cost to our family.  This put huge stress on an already stressful situation because the Wellington despatch manager could not have cared less, we have two small kids and  we sat there twiddling our thumbs for 4 hours 20minutes,   Not happy and will not be using this company again.

The moving crew were all very friendly but were careless at both ends of my move. I have a very chunky solid style of rimu table and leaving Auckland the movers had admitted to their company they dropped it smashing off the entire side of 2 legs but never told me so I only just discovered it in christchurch during unpacking after having my belonging stored with conroys for some time. I would particularly never use conroys again to move my baby grand piano. I paid for the full international wrapping to protect it but during unpacking there was not enough man power sent to lift it and it was dropped smashing the the top of the lid badly not to mention it's never a good thing to drop a piano as it interferes badly with its tuning. My piano had belonged to my sister and unfortunately it was dropped on the 20yr anniversary of her death which my elderly mother in particular was very upset about. There were a couple other smaller items that were also damaged however I do accept that sometimes there is a couple of things that sometimes don't make it as moving is a difficult thing but I didn't expect so much carnage. Lastly I had a really good upright Dyson vacuum cleaner which has completely gone missing??? Unfortunately this probably means that a staff member at some point of the transit has stolen it. This to me is actually worse than the damage to my furniture as it costs alot of money to move and you have trust that your belongings are safe. I have used and recommend conroys a number of times before. Conroys in Blenheim were excellent when I moved my piano around several times locally. I recommended my elderly parents use them to move from Picton to Christchurch and they damaged a number of their antique furniture through carelessness also. The man at the office in Christchurch was very kind when I spoke to him about what happened but im still waiting to hear back from him. Let's hope that Conroys can work through these issues quickly as the last thing anyone needs after moving is more stress

The removal was a disaster. Score to date is a dropped clothes dryer  ( infront of us as off loaded from the container)- its a right off: a fridge freezer with a dented freezer door - unable to be repaired or replaced: an upright freezer with a dented top ( about 2cm deep) and extensive dents on both outside sidewalls- uneconomic to repair and a rimu dresser with a damaged draw and a destroyed "skirting" Board. On the positive side, all the personal items we packed into banana boxes etc arrived undamaged; the delivery and pickup were on advised dates and comms was great. We are yet to see what the company will pay for but suggest you pay by credit card so you have some protection.  

Every think was good except for my baby's TV cabnit was tiped up side down right in frount of us with his DVD in it now it doesn't go and my son isn't happy becouse it don't work ..