Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersA number of issues with Tauranga branch. Left rug in home, took.two phones calls to collect it, as I was leaving my home the same day as pick up
Didn't arrive with rest of furniture in Auckland. It took four phone calls by me to your customer services area, who were very helpful to finally receive my rug to my residence in Akld. "Doug" from that office kept saying it would be on truck the next day but it never happened. No one had the courtesy to talk to me direct.
Also statue when picking up furniture in my house in Papamoa , the stand was broken and left in house and no one told me. Photo sent to Tauranga branch and have never heard back. The only people with any type of customer service was the lovely ladies who answered your 0800 number, and the manager of your Akld office who rang me twice to let me know when my rug would be delivered. Your Tauranga branch could learn a lot from him regarding customer service.
I will tell all friends and associates who are moving out of Tauranga to NEVER use your company.
Conroy could not deliver my items yet. They collected it 1 September and reached in Melbourne October 20 and they could not deliver to my home. They are blaming others. Due to their poor service, I am paying extra money .I do not know whether they can deliver it this year. If you are moving with family , do not depend Conroy. It is very difficult manage, if your items are not arrived in time. I trusted a great service but they could not keep their promise yet.
Initial communication was good but then it was terrible.
1) I was charged $456 or similar amount for crating my TV. When it was picked up, it didn't crate. Just bubble wrapped and placed it in front of the container against all other weights followed by. They crated it at your yard.!
2) My $700 worth chair is missing. Your Australian branch says it hasn't arrived, and Auckland branch says they witnessed sending it. Then where is it?
They did some follow up and then there is no further update!!
How do I refer you to my mates who want to move overseas when your employees were such irresponsible?
I need my chair back or equivalent money.
We were quite disapointed with the service provided, which was unexpected as we have used Conroys in the past and have always been very happy with the results, but on this occasion we had a lot of problems - as folllows:
Our personal belongings were damaged (see below) as a result of the movers not folllowing the proper process not by accidental damage (there were a few minor accidental damages that are not worth mentioning here). 3 movers arrived, 1 was good, 1 was a bit careless and unprofessional and 1 seemed to have low motiviation and spent a lot of time watching the other 2 working.
1. Our fridge now has a large dent in the front of it and the upright freezer a scratch on the front.
2. Our near new couch has a big black oil mark in the shape of a smile on it, it was not wrapped and was dragged accross something dirty.
3. Couches and mattresses were not wrapped as Conroys has always previously done when moving our stuff, this time nothing was wrapped.
4. Our tile floor at the entrace to our home has been marked in multiple places by a piano being dragged accross it.when it would not fit through a doorway and needed to be taken through an easier route which should have been the route used in the first instance.
We would be more than happy to show Conroy's the damage caused and would welcome your help to make this right.
thanks
The level of customer service was very poor. They broke one of my items and blamed it on me because I packed it myself. I will never use Conroys again and definitely will not recommend it to anyone I know.
The service would best be described as poor. The movement support person who I called 2-3 times was condescended when i could get hold of her. My mover timing was scheduled based on you maximising your containers. My needs were not considered at all. The guys that came to get my stuff mucked about for 2 hours which meant that i reached my first stop at night which is not something I would have signed up to. When my stuff was to be delivered I was told it would be 5pm. Then I complained so the poor guys parked in my driveway, at 1pm, off loaded other people's stuff in my driveway in the rain and moved my stuff into the house. It was dirty, scratched and generally a mess. I was told to sign forms. I had no idea if I had everything but was just glad to have the big ticket items. All a bloody mess frankly
Absolute chaos. The truck uplifters were great, prompt and efficient, however the packers did not arrive to finish the packing. Nobody in office would answer their phones or would return my calls for help. Absolutely disappointed.
I absolutely DO NOT recommend Conroy for your move. I recently moved from Christchurch to Melbourne. All the items which I packed in my own boxes have arrived absolutely perfect. Unfortunately the items packed by Conroy with bubble wraps and with extra care marked as FRAGILE have been broken, my leather couches have cut on it. Adding to this couches arrived fine till Melbourne but the delivery person who was unwrapping them using sharp cutter made cuts in my couches. Pictures attached. My mirror was absolutely new still has price tag at the back of the mirror costed me $699 is broken.very non responsive, they absolutely do not want to take responsibility. No one responds to your emails , worst ever customer service. Nick Thompson and Debbie Beech kindly get this sorted ASAP. This is a sheer negligence from Conroy and you guys are responsible for this.
You started so well but the end service was terrible. We didn't get the service we paid for, family had to unload the truck at the end address as there were no unloaders available. They arrived eventually after finishing another job. Your managers must have double booked our team. Not good service at all. We feel like we are owed some money back as we did the job! The manager hasn't contacted us after we complained. Terrible customer service. I think a note to Fairgo for assistance might be in the offing.
Very disappointed, hired a truck with 3 men thinking that would be a good idea as my husband is close to 70 and didn't want him to be doing heavy lifting, but as the truck we had booked arrived 3 hours late to relocate us we had people parked at our driveway wanting to move in and we were under a lot of pressure so needed to get the job done. So he and our neighbour also an older person ended up lifting a lot more heavy items than they should have.
I repeatedly received conflicting emails as to delivery dates, location of freight, and cost for clearing customs (despite my freight being part of an official government shipment). At no point was I comfortable or truly aware. The only saving grace was the Wellington based delivery team, no other member of the Conroy team was helpful in the three months it took my freight to arrive.