Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"the worst furniture removal company I've ever had the misfortune to use"
"packing and handling of the items proving totally inadequate"
While I used your services previously with success this time has been a disaster as per my correspondence to Justin in Melbourne and my note to Accounts in Napier. We are talking furnture and effects of significant value the packing and handling of the items proving totally inadequate.
"incredibly frustrating day"
I moved from a 2 bedroom unit in Avonhead to a 2 bedroom house in Avonhead - and it took 5 hours and 24 minutes! The unloading in particular was done incredibly slowly. Oh, and my elderly parents and myself carried numerous boxes and other things out to the truck to help speed things up and then we all (plus my sister-in-law) helped to also unload the truck. We probably saved a good 2 hours ourselves... imagine if we had left everything to the Conroy staff - it would have taken even longer! Not only that, but my broom was 'stolen' and an absolutely knackered broom which must have been on the truck was left in its place! It wasn't only myself who was horrified by the lack of speed - other family members all talked about how unacceptable it was. I had used Conroy almost 6 years ago to shift a similar amount of household goods and it was completed in about 2 hours. My parents and a friend have all moved a similar amound in recent months and both jobs took under 3 hours. I called to complain and talked to a guy named Rodney. He discounted my bill by $150 but I remain very annoyed and angry - no mention was made of returning my broom! He trotted out some cliches and said he didn't know how much stuff I had and perhaps I had 3 pianos - nope, not even a single piano! I won't be using Conroy again, I have told others not to use them, and I will use this extremely negative experience in my lectures in years to come - I lecture in Marketing at University! Friday 25th November should have been an exciting day for me - instead it became an incredibly frustrating day.
1 Star Move
"damaged the fence"
The driver drove into and damaged the fence of my new rental property. Waiting to hear back from someone that this will be fixed. The back of my bookshelf has been split down the middle. The handle for my fridge has been broken off. The uplift crew had not been informed that they were to pack as well so had to wait for boxes and delivery delayed.
One Star
"Terrible to deal with"
Wished I had taken notice of many other bad reviews.
Damaged furniture.
Terrible to deal with.
Damaged furniture.
"Only part of my stuff arrived on time"
Only part of my stuff arrived on time, it was meant to be there on wed but it arrived thursday. The lost stuff only made it to me on monday so i had quiet a few days with beds i couldn't assemble as half of the parts were missing. Communication was poor i kept on having to ring people up to chase my things.
"communication need looking at"
Conroys were late picking up my goods and consequently I missed the ferry. They were also late dropping g off my goods. I was inconvenienced as when I tried to find out when they were turning up on both occasions I couldn't get a clear answer. Their time frames and customer communication need looking at.
"given very short notice of delivery"
We were given very short notice of delivery, 50 minutes in the first instance which we couldn't make, which we re-scheduled for the following week. This was then changed by Conroys with 24 hours’ notice. This meant I had to change my work days and meetings twice in 5 days. We had paid for an unpacking service but because only one person was sent they did not have sufficient time to unpack anything except the three largest items. Although they were careful and experienced we didn't not feel happy that one person could handle our larger items safely which meant that my husband had to help move the larger items. Whilst the poor packing of our goods back in the UK was not Conroys fault, sending only one person probably also contributed to the damage some of our furniture received due to things being dragged rather than lifted. Then to top off a bad day the driver hit and broke two driveway light and a tree on his way out. Whilst Conroys plan to pay for fixing these, I now have to spend time finding and organising replacements. Not happy.
"still havent got my boxes"
At the time I received this feedback request, I still havent got my boxes. So you know why i wont recommend your service to others. The first contact Monica told me last week the delivery is booked on Tuesday, and she didnt reply my email afterwards. I called the auckland branch on Monday, after being trasferred to different persons three times, being told the delivery would be on Tuesday then being told by another person that should be on Wed. I didnt receive any call on the next day so I called again and was told that the paperwork has not been done and they cant do anything. They just ask me to wait for the call, which hasnt come until now. I would say there is no customer service at all, and i dont feel like being treated as a customer once i paid the full amount and have the boxes collected.
"Very disappointed"
They arrived on time which was great. Two guys, 1 really didn't talk which was fine and the other guy exited the truck to tell us all that it was his birthday last night and had only got 2 hours sleep. Subsequently, we found him literally sitting down in the truck, sitting down on our lounge suite. We found his lime green Primo bottle left all over the house as he moved around.
We were moving from Pyes Pa to the The Lakes so a short distance move. We had 3 queen beds, 4 bedside cabinets, 1 lounge suite and 2 coffee tables, 1x 50" TV, a fridge and a small chest freezer, an outdoor table & 6 aluminium chairs, some pots and an outdoor umbrella, that was all we had to shift. Very slow move to say the least, we were very organised and had literally shifted everything else the day before except the furniture. We ended up dragging our beds out to the truck to try and hurry them up. We bought around all our outdoor furniture (not the pots) to the truck as well. Anything we could carry we took out to the truck , we ended up literally standing around waiting for them. I have used Conroy Removals 3 times now. Our last two shifts were fine, but after this shift we would not use Conroy again.
When it came to payment, the young fella wanted to charge us $550. I told him that was not right and he worked it out again with my assistance (I think it might be an idea for the guys to carry a calculator with them). The final price was $487.50 and I was quickly told that they don't carry any change so I had to pay them $500. Surely if paying by cash is an accepted payment form then they should carry some petty cash. I thanked the guys and waved them goodbye with some relief I must admit. What should have been a very quick and easy move was drawn out and not very well done at all.
Very disappointed with a company that I have used and trusted before.
This was the worst furniture removal company I've ever had the misfortune to use. Where to start? 1) the men were late! 2)they couldn't park the truck up driveway! Efficient could! 3) they double handled almost everything! 4) they moved at the rate of snails! 5) they carried one thing at a time if it wasn't in a box! A child could carry more! 6) it took 2 1/2hrs to load and 1hr to unload however this was with my son helping! Efficient did the round trip in 2hrs! 7) they couldn't fit a couch in lounge so just left it in garage! Gave no helpful advice on what I needed to do to sort this! 8) while trying to force couch through doorway they have ripped material off! 9) my white calico couch now has black fingerprints on it! 10) they were going to leave heavy dryer in the garage along with other various items ie dining room chairs! Until I realised and told them to get them inside! 11) what appeared to be the one 'in charge' looked very scruffy, shirt hanging out, pants dragging on ground and could've done with a shave! It was the worst service ever and appeared to be the blind leading the blind!