Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Gougers"
1 Star
Where is my son's gear? It has not arrived and there has been no communication at all!!!
"I have had a terrible experience"
I have had a terrible experience!!...from the movers turning up without boxes etc because someone changed my quote inc packing to pack your own when it was invoiced. Then having to contact you because I thought it was strange I had had no further communication after receiving shipping details to find out our goods had been sitting in chch for 6 weeks!! We have been living in our new apartment in Sydney for 2 weeks waiting for our things to arrive sitting in camping chairs and we had to buy an air bed kitchen things etc just to be able to live here. Still waiting for our delivery. Very upsetting considering I stayed in NZ for 4 weeks to allow our things to get to Sydney before me.
1 Star move
On my move from New Zealand to Australia, I dealt with Laura-Jayne Braithwaite. I was advised by her that I would be contacted the day before pick up, which was 24 October. As this was Labour Day, I guess thats why I didn't hear from her. On the morning of the 25th, when my goods were supposed to be picked up, I didn't hear from anyone. I sent Laura-Jayne an email asking what was happening and didn't get a response. I then sent her the following email (still no response), which I think covers all that happened.
"No reply from you today to my email, so I phoned the number on your site. Eventually got onto despatch in Auckland (I think). He said the guys were in Rotorua and would be here around 4pm. A Hiace van arrived thinking they were picking up empty boxes! They loaded my stuff into the van, then phoned their Tauranga boss, as they had no paperwork to give me. He asked them to get my email address and he would do an inventory tomorrow and send it to me. My stress levels are fairly high with this move anyway, and I expected a more professional service from you. I am certainly not impressed. I can't fault the guys who picked up. They were very pleasant and courteous. I hope all my gear arrives in Australia."
Thankfully my goods did arrive in Australia, and I can't fault the communication or the service this end.
"the worst furniture removal company I've ever had the misfortune to use"
This was the worst furniture removal company I've ever had the misfortune to use. Where to start? 1) the men were late! 2)they couldn't park the truck up driveway! Efficient could! 3) they double handled almost everything! 4) they moved at the rate of snails! 5) they carried one thing at a time if it wasn't in a box! A child could carry more! 6) it took 2 1/2hrs to load and 1hr to unload however this was with my son helping! Efficient did the round trip in 2hrs! 7) they couldn't fit a couch in lounge so just left it in garage! Gave no helpful advice on what I needed to do to sort this! 8) while trying to force couch through doorway they have ripped material off! 9) my white calico couch now has black fingerprints on it! 10) they were going to leave heavy dryer in the garage along with other various items ie dining room chairs! Until I realised and told them to get them inside! 11) what appeared to be the one 'in charge' looked very scruffy, shirt hanging out, pants dragging on ground and could've done with a shave! It was the worst service ever and appeared to be the blind leading the blind!
"packing and handling of the items proving totally inadequate"
While I used your services previously with success this time has been a disaster as per my correspondence to Justin in Melbourne and my note to Accounts in Napier. We are talking furnture and effects of significant value the packing and handling of the items proving totally inadequate.
"incredibly frustrating day"
I moved from a 2 bedroom unit in Avonhead to a 2 bedroom house in Avonhead - and it took 5 hours and 24 minutes! The unloading in particular was done incredibly slowly. Oh, and my elderly parents and myself carried numerous boxes and other things out to the truck to help speed things up and then we all (plus my sister-in-law) helped to also unload the truck. We probably saved a good 2 hours ourselves... imagine if we had left everything to the Conroy staff - it would have taken even longer! Not only that, but my broom was 'stolen' and an absolutely knackered broom which must have been on the truck was left in its place! It wasn't only myself who was horrified by the lack of speed - other family members all talked about how unacceptable it was. I had used Conroy almost 6 years ago to shift a similar amount of household goods and it was completed in about 2 hours. My parents and a friend have all moved a similar amound in recent months and both jobs took under 3 hours. I called to complain and talked to a guy named Rodney. He discounted my bill by $150 but I remain very annoyed and angry - no mention was made of returning my broom! He trotted out some cliches and said he didn't know how much stuff I had and perhaps I had 3 pianos - nope, not even a single piano! I won't be using Conroy again, I have told others not to use them, and I will use this extremely negative experience in my lectures in years to come - I lecture in Marketing at University! Friday 25th November should have been an exciting day for me - instead it became an incredibly frustrating day.
1 Star Move
"damaged the fence"
The driver drove into and damaged the fence of my new rental property. Waiting to hear back from someone that this will be fixed. The back of my bookshelf has been split down the middle. The handle for my fridge has been broken off. The uplift crew had not been informed that they were to pack as well so had to wait for boxes and delivery delayed.
One Star
"Terrible to deal with"
Wished I had taken notice of many other bad reviews.
Damaged furniture.
Terrible to deal with.
Damaged furniture.
"Only part of my stuff arrived on time"
Only part of my stuff arrived on time, it was meant to be there on wed but it arrived thursday. The lost stuff only made it to me on monday so i had quiet a few days with beds i couldn't assemble as half of the parts were missing. Communication was poor i kept on having to ring people up to chase my things.
Gougers with dodgy practices!