Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersAwful Services
"disgusting treatment of clients items"
To be given a truck driver to pack our items and then roll our expensive oven from the back room to the front door was disgusting treatment of clients items. The headache dealing with processing the insurance claim afterwards and still dealing with to replace our damaged oven and dented fridge. Being such a big company we expected better, never again. All items in boxes were thrown around, paperwork is in a total mess inside. Wondering how much longer I'm going to argue over damages or if will need to take further action. Also in future sent professional packers, your truck driver thought hilarious he was sent to pack and badly pack at that.
Terrible Communication
The communication has been terrible with your company. Our drier was left behind which I had to chase up, it eventually turned up one day and was left out the front of our house, without a phone call or email. We still have 2 missing items, a vacuum cleaner and a brand new rocking chair for breast feeding my baby. I have had no communcation as to where these items are, an apology or an update to what I need to do if these items are not located.
We used your service because when we had our items shipped from Australia with your company it was seamless and professional. This time round it has not been the case.
Kind regards
Anni and Jarod
Terrible Communication
I want to complain about the level of customer service I have received throughout this process. It was fantastic throughout the quoting process, right up until payment was made. I was told I would receive confirmation of payment, I didn't. I requested delivery for the 6/11/2017 and was told that shouldn't be a problem and someone from operations would call me, they didn't. I called on the 6th (expected day of delivery) to be told that deliveries don't happen in New Plymouth on Monday. It would have been helpful if someone had just told me this previously. I then got told I would be called back to be given a day/time of delivery. Noone called, I called again and got told I would be called back. Someone called back only to tell me they would call me back around 3pm to confirm, you guessed it, no one called me back. I called first thing this morning to follow up, and yet again got told someone would call me back once they got settled at the office. Two hours later no one called, so I had to follow up yet again. I Was finally told that I should expect the goods on Wednesday 8/11/17 at 10:30am. If I was told this at some point previously I could have arranged my schedule accordingly. The truck turns up with our stuff So we are glad that it was finally over.. then our rug is missing. I call the Auckland depot only to be told someone would call me back! I had given up on being called back by this point, but still held out a little hope. Noone called me back. Took 2 days to even figure out what had happened to the rug. I've been told it's on its way this week, although I'm not holding my breath. It has been a terrible experience for my wife and I as we try and settle into our new home. Again, it's not the fact that it came on a day other than the 6th, it's the fact that no one was ever able to give us an answer. And no one ever called us back to let us know what was going on.
"poor service is off-putting"
I specifically asked if I could move from Wellington at a specific time and have delvery on a specific day in Auckland. If this was not possible, I told them to tell me so before I booked but I was assured it was OK. As I am in Auckland I paid someone to come and open up the unit for me where my household goods are stored. He was paid to arrive from half an hour before the promised time and for two hours after. By the time he left no one had arrived. When he called he was told they were held up in traffic which is a lie as it does not take 3 hours to get from Hutt Valley to Thorndon and the traffic was light that day. Lying is unforgivable. I then had to make other arrangements. When I rang to complain they promised me all would be OK for Friday. On Friday I took a day off work to open up but in the morning they rang and said they were too busy and could not deliver until the following week, leaving me with nowhere to stay over the weekend. I rang and gave you a piece of my mind but it took 3 attempts for anyone to ring me back. Eventually Fiona Conroy rang and miraculously I got a Saturday delivery. It did not reassure me to be told that I had been underquoted for the job as they had not realised it was an apartment (with a number like 1114/145 in the address part of the form I find this hard to believe). However after complaining you agreed to waive the extra fee that was intended. The guys who delivered were delightful and did a great job. They were the only part of the move that I was happy with. Lying is unethically, poor service is off-putting. My next move in three months will be with someone else.
"Truck turned up 2 hours late"
Truck turned up 2 hours late, loading didnt finisn until 8pm not all items were taken even though another small truck arrived. arrival at destination was 2 hours late as they were diverted to Huntly to assist another crew. We had to hire a self drive van to shift balance, you will be getting the bill for this. We were concerned about the dangerous narrow loading ramp and the difficulties this caused. The crew did their best in the circumstances.
Damaged Item
I had only one item shipped from New Zealand to the United kingdom, when it arrived it was damaged, the quotation to repair this was £108.00.
Unfortunately I paid for the insurance the sum of NZ £150.00 and there was an exces of NZ $250, I obviously thought long and hard whether this was worth doing and in the end I paid this in the advent that the one item may not have been delivered, lost or suffered serious damage.
So I would advise any anyone who wishes transport a single item not to use Conroys as they cannot provide adequate packing, that will ensure that the item arrives at it destination undamaged.
When I conntacted them re the damage, it was just pointed that the claim was invalid, as there was a NZ$ 250.00 excess and I received no appology regarding the damage. I also emailed regarding the damage and as on yet I have not received a reply.
Brian
"omplete lack of follow up"
Unfortunately, Conroy managed to lose three items and damage a coffee table. Additionally, a foot for the fridge was lost in the move. The thing that bothers me the most about this is the complete lack of follow up. We were told that we should call the office to ask about the lost items. The office should be calling us and trying to rectify the situation.
One Star
havent received my goods yet
No tools to re-assemble furniture
Conroys had done a very good job when I arrived in NZ with containers from Holland and Switzerland, which is why I used them again - but it was night and day. The packers were friendly but careless (the number of damaged boxes when unloading was striking), I didn't feel paintings and other things were treated with much care, and the truck breaking down and blocking our exit for two hours at the Auckland house didn't exactly amuse me. But the worst was the unloading in Greytown, when the crew had no tools at all to reassemble the furniture they'd dismantled - then a second crew called two days later to do the assembly of one large piece, and again arrived without tools. So in summary - friendly and helpful, but sloppy and unprofessional (I can't think of a nice word with respect to the lack of tools). So no, I wouldn't risk it again.
"poor and unprofessional services"
Not enough staff for unload, paid for full up having to helped lifting to unload as only one guy and young lady was there to unload, also took my brand new ladder when they left, haven't heard back from anyone as yet poor and unprofessional services, got quoted and paid for 60m3 was only 45m3!
"list of damaged items is too long"
We have used New Zealand Vanlines with the Ministry of Education over the last 15 years. Once we had a damged lamp. This time with Conroys the list of damaged items is too long for this review. It is true we chose not to take out insurance as it was far too expensive on top of the move itself, but it appears that because I did not have insurance that the company intentionally ensured our belongings were dameged--a broken kickstand on my bicycle, 3 pieces of furniture with gouges taken out of them and finish chipped away, broken glass in photographs carefully packaged, broken pots that have survived 3 cross-Pacific moves, boxes opened and repacked, items in the overflow left behind for days that had necessary dietary and health supplements needed for when the first lot arrived. In both shipments the driver was initially alone and I and some friends helped do the job of off-loading that I had paid Conroys for. In addition to this and other damage, the first shipment was not itemized or labeled whereas the second shipment of the "overflow" was. I am in contact with the Nelson branch about the issues as I assess them and itemize them. You cannot use the excuse that the customer took the risk to do the packing or that I did not choose to take insurance as your treatment of our possessions was entirely unprofessional and damaging. We have a lot of contacts from my 30 years of teaching and you can be sure I will not be recommending Conroys as we are also now expected to pay for this destructive service. We are still unpacking and finding the damage done. When this is complete, I will send Nelson a final assessment of all the damage. The second truck driver has some of the detail, but he was not here as we unpacked and found more damage.
Conroy's services are so so awful!!! Our goods left from Japan 28th August, and arrived to my house was 17th November!!!!!!!!!!!!!!!! I can not believe it!!!!
I don't want to recommend Conroy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!