Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersFurniture Damaged
"such a disappointment"
We have used your services before and been more than happy. This time has been such a disappointment. We are missing items; 3 desks have been trashed to the point of unusability; some artwork pieces have been cracked; items that were already packed have been unpacked and packed badly in other boxes while the boxes we had had been used again so that we are struggling to find small items; an artwork containing an amethyst had been deliberately deconstructed and requires hours of work to repair; a painting easel had been shattered and the parts taped back; we are missing our electric lawnmower, a weed eater, and our garden tools; someone cleverly wrapped up a pile of your wrapping paper and filled a packing box with it; we are missing parts for our waterbed which may consequently mean being a new bed; we still have no manifest to see what was packed and are still waiting for a call back. On top of this, the accounts person tried to charge us a further delivery charge which makes us wonder if I have been double charged on my previous moves.
1 Star
Pretty good service, the move was great and only one glass was broken, no complaints there. When they turned up they didn't seem/ act very professional (to be honest looked half asleep.....), didn't introduce themselves etc. Also a couple of days later I remembered a box and a clothes rack that wasn't moved. How can they leave stuff in the van at the end? and more importanty, (as we know we were the only house move of theirs that day) why didn't they call us up and return it? and why didn't anyone at Conroy call us the next day? We were very disappointed by this and if we'd never remembered we would be none the wiser and we still wonder if anything else is missing.... I could have used Cool moves for a fraction of the cost.
Poor Pick & Delivery
When first rang you said a day you would collect goods so we arranged for someone there. Conroy did not turn for three days causing the whole job to be set back.
Second - When goods booked to return to the home Conroy turned up four days late and were very rude. All curtains were stuffed into cardboard boxes and now have to be drycleaned.
Unfortunately we could not use you again as this whole pick and delivery and the rudeness has reflected on our company and the strict timelines we were under for this job.
Very Long Wait
Your front desk staff in Napier were excellent, however the rest of the moving process was very poor. Firstly, you forgot that you had made an appoointment to come to my house on the 2nd December 2017, and I had to ring up to ask when the removable men were coming. Three hours later they turned up, then was asked why my boxes were not sealed and ready to go. I was told to leave them open for staff to view contents before sealing. Was also told that certain items would be packed in my home before removal. They were not. One gentleman just about dropped my sewing machine, before I could tell him how to carry it.
I did not receive at any stage a copy of my inventory and someone failed to sent the Brisbane depot a copy of my Australian declaration form. Communication was very poor, with myself having to ring up NZ from Aussie to find out how long before my goods were to leave NZ. The whole process took 66 days from start to finish. A VERY LONG WAIT!!!!
0
However on arrival at Brisbane, I could not fault their service. Good communication and excellent service.
I would not recommend Napier Conroy Removals, unless their services improve!!
1 Star
"Very disappointed"
Taken over 2 months and still not here. Pick up was badly arranged and still no definite date when we will get our shipping. Very disappointed.
"real unpleasant experience"
We had an Airfreight and a Seafreight delivered. At the arrival of the Air shipment the crew, was not aware of the required unpacking. After a couple to phone call this could be clear and the unpacked, which really annoyed them. So they didn’t handled the stuff properly, with care and showed are really unfriendly attitude.
After reconfirmation of the included unpacking service, we expected the sea shipment and underlined this need again in several call and got the reassurance that all will be good.
We have been called by the ops team at 7.30 am to confirm the delivery at the planned delivery day, but could pick up the phone. Several attempts to call back ended nowhere. The back office confirmed that our delivery in on the truck and that we should wait. After waiting the whole day, without further notice, we call the back office again and got informed that the goods have not been loaded.
After further calls and could get the confirmation of a Manger, for a Saturday delivery, which he could arrange.
The team showed up on time and was very friendly, but has again not been informed about the unpacking. They were only able to help with some boxes, before leaving. At the end we unpacked almost all of sea freight.
Overall, we have not be satisfied at all. A real unpleasant experience. The office stuff was not fully aware of the status of the goods, we coordination with the operations team appears not to work, and the delivery team didn’t not leave a good impression at all.
A really frustrating experience
"Movers were exceedingly slow"
Movers were exceedingly slow and poor communicators. They damaged multiple branches of trees at new property despite my willingness to trim the trees. The argued about the damage, failed to appologise and then refused to communicate for the remainder of the move. I was averaging three items per their one from the truck and it seemed like a sulky go slow. I expect a formal apology and a discount for the time and the damage.
"made our life hard"
Not only did we have to wait for over a week between customs clearance and your first attempt to deliver; it then took your guys several days to finally keep to the agreed delivery window, standing us up multiple times, while forcing us to stay home for two full days not knowing whether you'd actually show up, or not. In the end, we paid a premium for air freight from Germany and so had our stuff in Wellington within 4 days. Biosecurity and customs took a day. And then the boxes stayed under your custody for 13 days. It really made our life hard.
"Not a pleasant experience"
Where do I even start. Not a pleasant experience with both Auckland and Wellington branch. I paid extra for "professional packing" which I believe I would have done a better job myself. My bags and clothes were shoved into the box and ended up coming all wrinkled and bent. Lucky for me I had no breakables. I was told to be expecting a call from the Auckland branch the night before the lift to confirm the time which didn't happen so I had to chase them up to arrange for time. Upon requesting for quotes via email, through phone calls and even in person I had asked the team multiple times and received confirmation for the delivery to be arranged before 11am. I called them again at 9am on the day of delivery just to be told from the Wellington branch that these are a promise made by Auckland team so they cannot help me out until the same afternoon. I had to cancel all arrangements and wait. I have already sent an email of complaint which I still haven't heard back from and I would very much like a formal apology from your management team for my fustration and inconvenience I had to put up with using your removal service.
Won't Use Again
i have always been a customer with conroy.at first the pick up was 4 hours late i had to keep ringing to ask when theyll com to pick up things.secondly most of my furnitures are damaged and unfortunately i cant do any thing about it because i didnt pay the insurance.my one big bag of new clothes are lost and am still waiting for an anwer.when the guys came to drop our furnitures the guy dropped my drawer and broke the corner because he was trying to bring heaps of things at the same time. i used this company always when i moved and this is the first time i experienced such a bad service.at the end i would just say that ill never use this company again.
Very dissapointed as furniture had got dented chipped and scraped. I have had a few moves with other companies and never had this much damage.