Customer Reviews

From the moment we dropped the trailer off it had been a disaster. My Mrs left her wallet on the trailer inside your loading shed in Melb, it got taken out of there & the couple hundred $ cash taken from it in, then chucked on the footpath out front of loading yard & office. I always asked for a drop off to Melb, delivery from Conroy to Dunedin. I was never given any paper work or quotes that said Melb to Christchurch. All the paper work I was sent were invoices saying that the delivery would be to Dunedin. Not once did I receive a quote saying Melb to Christchurch until I was told I had to pick the trailer up from Christchurch. From leaving our goods supposedly in trusted hands, to have my Mrs money stolen & then to not be completely filled in on depot to depot information. I won't be recommending Conroy to anyone & I'll be making sure any of my family or friends that are coming & going from Oz or NZ won't be using Conroy either.

Staff very helpful before I signup. No communication after. Conroy suppose to contact me a day before delivery to my address in Auckland from storage. No ph call have to contact them. I was not told of the $45 fee to view my stuff in storage. Warehouse staff not competent and hard to get hold of on the phone. auckland

Despite promises not to shift the big items down the narrow stairs, and use the alternative of lowering them out the window (as arranged, and why we paid for two extra people on the day) they gouged a large hole in the stair wall, tried to cover it with tape, didn't tell us, and then when the office was contacted, failed to phone the new owner and offer to fix it. As of six weeks later this still hadn't happened, much to our embarrassment.

Moving in also had its problems. One filing cabinet has been dropped and had a large dent, pushing the bottom drawer out of line so it wouldn't close. The movers must have noticed this when putting it into the office, but didn't tell us. It was unfixable because so badly damaged. We have had to buy a new one. Cheapest available $251.

We still can't file the keys to each cabinet. THey should have been taped to the side or at least in a box clearly marked.

We will have to buy two new ones (cost apparently $25 each)

Overall not a good experience

Packers were late. Removal truck was late. They were going to leave boxes behind. The packers didn't empty any of the kitchen and bathroom cupboards and left a clock on the wall. Coffee table was broken. The packing was done without thought just dumping stuff from different rooms in the same box. All the cables and attachments for the tvs and the computer were all jumbled up and we still haven't sorted them all out.

We have used your services before and been more than happy. This time has been such a disappointment. We are missing items; 3 desks have been trashed to the point of unusability; some artwork pieces have been cracked; items that were already packed have been unpacked and packed badly in other boxes while the boxes we had had been used again so that we are struggling to find small items; an artwork containing an amethyst had been deliberately deconstructed and requires hours of work to repair; a painting easel had been shattered and the parts taped back; we are missing our electric lawnmower, a weed eater, and our garden tools; someone cleverly wrapped up a pile of your wrapping paper and filled a packing box with it; we are missing parts for our waterbed which may consequently mean being a new bed; we still have no manifest to see what was packed and are still waiting for a call back. On top of this, the accounts person tried to charge us a further delivery charge which makes us wonder if I have been double charged on my previous moves.