Customer Reviews

Booked a date of arrival for our household stuff to be moved. It was picked up and i was told it was on its way. Was sent another bill saying cubic metre was double my estimate (after having had a rep come measure it before making the booking so i could price it). Day before its due arrival after hearing nothing and being told i would get a call with an eta day before i phoned to check delivery was still on time. Was told our stuff hadnt left yet and was still sitting in depot. 

It would not arrive for another week-explanation for why its not left depot yet was “not sure how the pickup got missed”.  This cost us extra money for a storage unit we hired for the drop off. Asked for a refund to cover extra costs and inconvenience and heard nothing. Very poor service, will not use again or recommend. To be fair to the actual delivery men who eventually arrived , they were very polite and well organised. 

Communication from Ops team irratic.  Delivery people not very communicative nor were they careful with my antique furniture. Dropped a drawer out of a delicate dressing table and dragged rather than lifted pieces.   Only after they left did I discover the gouge made from a craft knife down the entire front of the Edwardian glass fronted cabinet. By this time I had signed to say all was ok.  I also disccovered other damage.  I wished I’d had another family member present.  One to watch the unpacker all the time and the other to direct positioning of pieces

I spoke to the man who did the quote and asked him if the service was the same as the Railways used to give and he said yes,so there is one staff per room and he agreed,appears we had our wires crossed?I was unaware that only the kitchen would be packed.

...The actual team who came to the house provided a good service. But this was truly let down by the following...

...on the morning, Tuesday 12 June 2018 the delivery of our shipment was made to our house. However, we never received notification that this delivery would take place. This is quite surprising that no one waited for any kind of confirmation from me, despite us not even knowing this date for delivery. And I’m surprised the delivery went ahead anyway.

On that morning, it was by absolute chance that I was leaving for work when the shipment arrived - just as I was driving away from the house I asked a group of men what they were looking for as the wondered around the street. Transpires, they were looking for me.

Also, upon unpacking, it transpires that several items have been broken or damaged. Either in transit or during the customs search of our shipment. 

Very soon I will send the list and photographs of the broken / damaged items. I will seek to have these items replaced or some kind of reimbursement via the insurance that we activated for this shipment.

Please advise on the next steps required to file this insurance claim for broken and damaged items.

You lost one of our boxes. How did you think I was going to score you? Just because you don't chose insurance doesn't mean that a customers possessions should be treated any differently. I have spent close to 10k with Conroy over 3 years and your service has deteriorated rapidly. Our movers turned up in Wellington to a 3rd floor appartment without a trolley, luckily I had one...they broke it. It's a pity, the ladies that I've dealt with in the office are wonderful, unfortunately your service doesn't do their good work any justice.