Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersLack organization and communication
"its most worst experience"
its most worst experience , the guys came with stuff were extremely un professional , the only knew to unload the boxes , they dump all the items including hazardius items in the middle of house and gone ,
1 Star
The guys helped well. But charging me 4 hour job for 2 bedroom house?. Reached at my property after 9am in the morning and finished the job at 12 pm. Charged me from 8:30 to 12:30 saying its depot to depot. I had a good experience previously and done the same job in 2 hours. That’s why i used the service again. But I won’t recommend to anyone anymore. It was such a shocking experience.
1 Star
i’m Very disappointed in the service provided. When contacting you originally, I indicated that I’d love to have items mid August. They could be picked up at any point. Boxes weee packed by me in May. They were picked up the beginning of July and I am still awaiting my packages. With no communication from your end.
1 Star
Some damaged items and missing items welder welding helmet broken air compressor tool box door bent shelves stand bent its tuff metal another budda broken on the list goes on and that's why I gave you the score you did
1 Star
Discussted nearly every bit of furniture has been damaged including my small freezer has a big dent on the side.
"Very poor service"
Booked a date of arrival for our household stuff to be moved. It was picked up and i was told it was on its way. Was sent another bill saying cubic metre was double my estimate (after having had a rep come measure it before making the booking so i could price it). Day before its due arrival after hearing nothing and being told i would get a call with an eta day before i phoned to check delivery was still on time. Was told our stuff hadnt left yet and was still sitting in depot.
It would not arrive for another week-explanation for why its not left depot yet was “not sure how the pickup got missed”. This cost us extra money for a storage unit we hired for the drop off. Asked for a refund to cover extra costs and inconvenience and heard nothing. Very poor service, will not use again or recommend. To be fair to the actual delivery men who eventually arrived , they were very polite and well organised.
1 Star
You have my feedback via email - and have shown you are not interested.
1 Star
Communication from Ops team irratic. Delivery people not very communicative nor were they careful with my antique furniture. Dropped a drawer out of a delicate dressing table and dragged rather than lifted pieces. Only after they left did I discover the gouge made from a craft knife down the entire front of the Edwardian glass fronted cabinet. By this time I had signed to say all was ok. I also disccovered other damage. I wished I’d had another family member present. One to watch the unpacker all the time and the other to direct positioning of pieces
"too much damaged furniture"
I had far too much damaged furniture. And really not happy with how goods were labeled. Also removal guys were hurried so that was probably the reason for poorly packed furniture. And had a late night on Thursday which meant I had to clean the next morning which meant a late day at our destination.
"had our wires crossed?"
I spoke to the man who did the quote and asked him if the service was the same as the Railways used to give and he said yes,so there is one staff per room and he agreed,appears we had our wires crossed?I was unaware that only the kitchen would be packed.
"Very disappointed"
Very disappointed. Wheels broken off and lost from 3 items. Antique mahogany table damaged in 4 places. I saw the carriers take my white couch out my gate the wrong way, rubbing the top against the gate frame and making it dirty, totally unnecessary. It came through a small door into my apartment without touching the sides upon delivery.
Good morning,
The full story,
Unfortunately my latest experience with Conroy Removals was not a pleasant one. Having used Conroy's successfully in the past within Australia and internationally I did not seek quotes or reviews from other organizations. This was my first mistake.
I preceded with the online free quote before Deborah Woolford came to confirm an accurate price and to confirm how the pick up and delivery will work. This is where the communication first started to break down.
I was not worried about the pick up date, as this was not an issue. The only request was that the delivery would be on Thursday the 1st of November. I was assured that this would be easy enough to arrange and should not be a problem.
After completion of payment I was contacted (via email) to say that pick up of our items would be between 1-1:30pm on Wednesday the 31st of October, which would have worked out perfectly for me to be able to work half a day before arriving home in time to sort out the pick up. I received a call from the driver between 7:30 and 8am that morning saying that he would be there at 10am, which was not ideal, but not within my control. I later received a call from the driver at 11am informing that they were on their way. They arrived sometime around noon and I preceded to help with loading of items. Loss of work, half a day.
The pick up driver was surprised to see that delivery was for the following day, but was unable to elaborate.
The 1st of November I await in Hamilton for a phone call in regards to delivery. By 1pm I have not received such call. I contacted Deborah Woolford to discuss and was informed to ring dispatch with a number provided. They informed me that I was not receiving any delivery today and that it should arrive by Friday the 2nd of November. Loss of work/income 1 full day,
The 2nd of November I await delivery in Hamilton. After not receiving a morning phone call I again phoned dispatch to discuss delivery and was then informed that I would not be receiving delivery today. Loss of work/income 1 day.
The 5th of November I received a call early in the morning from the driver saying that they would arrive at 10am. They arrived at 9 which was a surprise, but even better. Items were unloaded and I discussed with the driver how the delivery works as he was the main driver from Auckland to Hamilton. He had also informed me that there would have been no way that I would have received my items before Monday if they were only picked up on Wednesday as he only delivers to Hamilton twice a week (Monday and Friday) and the the Friday delivery is packed on Wednesday. Loss of work/income, half a day
This information would have been of much use to myself right from day one due to the fact that I too had to organize my days (before and after delivery) which I was unable to. Because of the initial 3 days of lost time, other contracts were missed resulting in an addition full weeks loss of work/income. In total 8 days of income was lost due to the poor communications at Conroy Removals.
I believe the system at Conroy Removals is a broken one that lacks organization and communication across all areas, which is why I do not plan to use them again, or recommend them to friends or family in the future. I do also wish that this does not fall on deaf ears and that somehow the concerns are addressed.
Thank you for reading my review.
RegardsHamish Goodlay